Experience

MyTAXPrepOffice

• United States
• Software Development
• 1 - 100 Employee

• Tier 2 Customer Support Representative / Appointment Setting Agent

  • Apr 2021 - Present

  Customer support tasks for existing and new customers. Support for novices and Tier 1s (support representatives). Sales related tasks for potential clients. Bilingual trainer for new customers. Renewals agent for existing licenses. Customer support tasks for existing and new customers. Support for novices and Tier 1s (support representatives). Sales related tasks for potential clients. Bilingual trainer for new customers. Renewals agent for existing licenses.



eBuyNow

• Canada
• Consumer Electronics
• 1 - 100 Employee

• Customer Support Specialist

  • May 2019 - Feb 2021

  eBuyNow is an independent, data-driven consumer electronics company; arguably the first of its kind in the world. We use a custom-developed platform called ProductLoop, to identify the leading reasons for customer dissatisfaction within the consumer electronics industry. Armed with this data, we then proceed to design, build, market, and distribute a better breed of consumer electronics. eBuyNow fills a need in the market for both retailers and consumers, minimizing the risks of bringing new products to growth markets. We are a global operation, with 11 regional subsidiaries selling to 32 countries. I provide support for customers through Zendesk, email and chat support. I Handle the Kodak Smart Home lineup, baby monitors and security cameras Also, Motorola phones, mods, and chargers' orders. Show less



Great HealthWorks

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Bilingual Customer Service Representative

  • Apr 2017 - Feb 2019



Pop On APP

• E-Learning Providers
• 1 - 100 Employee

• Online English tutor

  • Sep 2016 - Sep 2018

  Tutor and chatpal for Chinese students Tutor and chatpal for Chinese students