Experience

BiCredit

• Banking
• 1 - 100 Employee

• AML Officer & Hr. Assistant

  • Nov 2021 - Jul 2023



TEB

• Türkiye
• Banking
• 700 & Above Employee

• Supervisor Branch Operations

  • May 2008 - Oct 2018

  -Being involved in managing operations of branch and regional sub branch. -Responsibility for keys and codes of safes. -Responsibility for keys and codes to open /close branch. -Approve cash and account transactions. -Approve debit/credit business cards. -Approve legal and individual customer accounts. -Control and count cash boxes during and at the end of the day and register any differences if there is any. -Weekly monitoring of money protocol. -Prepare and control… Show more -Being involved in managing operations of branch and regional sub branch. -Responsibility for keys and codes of safes. -Responsibility for keys and codes to open /close branch. -Approve cash and account transactions. -Approve debit/credit business cards. -Approve legal and individual customer accounts. -Control and count cash boxes during and at the end of the day and register any differences if there is any. -Weekly monitoring of money protocol. -Prepare and control credit relevant documents and agreements. -Prepare and control Bank Letter of Credits and Bank Guarantee Agreements. -Reports any suspicious transaction/behavior to relevant department based on Banks Policy and Procedures. -Manual transactions. -Promote and facilitate effective working relationship between staff within the branch by ensuring they are well trained ,organized in order to do consistent and professional service. -Responsible for staff managing performance and acts like a branch authority together with Branch Manager. -Following all published policy and procedures and following the implementation of them in the branch. -Staff managing. -Time managing. -Help on improve business strategies. -Monitoring banking sector and Kosovo’s economy. -Monitor other regional banks development and market share. -Observing profit/loss of the branch. -Controlling all necessary documents and transaction before approving them. -Controlling customers signatures and authorizations. -Training /supporting the branch operations staff. -Controlling individual /business credits. -Monitoring ATM cash reconcilement. -Cash managing of the branch. -Administrating of accounts ,governmental institutions and other institution by ensuring their requirements. -Implementing customers service standards and level of operations staff performance ,monitoring customer service, overseeing daily basic operations of the branch. -Approving money transactions. -Delivering and receiving the documents by the bank post UPS. Show less -Being involved in managing operations of branch and regional sub branch. -Responsibility for keys and codes of safes. -Responsibility for keys and codes to open /close branch. -Approve cash and account transactions. -Approve debit/credit business cards. -Approve legal and individual customer accounts. -Control and count cash boxes during and at the end of the day and register any differences if there is any. -Weekly monitoring of money protocol. -Prepare and control… Show more -Being involved in managing operations of branch and regional sub branch. -Responsibility for keys and codes of safes. -Responsibility for keys and codes to open /close branch. -Approve cash and account transactions. -Approve debit/credit business cards. -Approve legal and individual customer accounts. -Control and count cash boxes during and at the end of the day and register any differences if there is any. -Weekly monitoring of money protocol. -Prepare and control credit relevant documents and agreements. -Prepare and control Bank Letter of Credits and Bank Guarantee Agreements. -Reports any suspicious transaction/behavior to relevant department based on Banks Policy and Procedures. -Manual transactions. -Promote and facilitate effective working relationship between staff within the branch by ensuring they are well trained ,organized in order to do consistent and professional service. -Responsible for staff managing performance and acts like a branch authority together with Branch Manager. -Following all published policy and procedures and following the implementation of them in the branch. -Staff managing. -Time managing. -Help on improve business strategies. -Monitoring banking sector and Kosovo’s economy. -Monitor other regional banks development and market share. -Observing profit/loss of the branch. -Controlling all necessary documents and transaction before approving them. -Controlling customers signatures and authorizations. -Training /supporting the branch operations staff. -Controlling individual /business credits. -Monitoring ATM cash reconcilement. -Cash managing of the branch. -Administrating of accounts ,governmental institutions and other institution by ensuring their requirements. -Implementing customers service standards and level of operations staff performance ,monitoring customer service, overseeing daily basic operations of the branch. -Approving money transactions. -Delivering and receiving the documents by the bank post UPS. Show less



ProCredit Holding

• Germany
• Banking
• 700 & Above Employee

• Credit Administration Officer

  • Mar 2006 - May 2008

  -Maintenance of the database in the banking system- data for the clients, loan applications. -Testing new system updates and also cooperating with IT department in finding the best solutions for problems that occurred in loan processing. -Creating and following up troubleshoot tickets until final solution. -Assisting/supporting Loan Operators during daily work. -Consulting and advising Loan Operators from branches on loan module changes and updates. -Organizing group training for… Show more -Maintenance of the database in the banking system- data for the clients, loan applications. -Testing new system updates and also cooperating with IT department in finding the best solutions for problems that occurred in loan processing. -Creating and following up troubleshoot tickets until final solution. -Assisting/supporting Loan Operators during daily work. -Consulting and advising Loan Operators from branches on loan module changes and updates. -Organizing group training for Loan Operations in order to keep them update for C W LOAN Module and advising them on Loan Contract filling. -Organizing group training for Loan Operations for Service Quality and Customer Care. -Creating new Credit Lines/ testing payment plan interest for loans with special interest rates, with irregular condition or loans with special conditions. -Creating Loan Operators Manual. -Creating Procedure for defining Loan Contracts Centralization and safekeeping of documents. -Filling and organizing loan contracts and documentation by Bank Rules and regulations -Maintenance of CRK (Credit Registry of Kosovo) system. -Being contact person for CRK attending meetings in CBAK, discussing for changes and proposals for new ideas regarding information that PCB provides to CRK – CBAK. -Cooperating closely with MIS (Management information System) in regards of required information. -Daily sent reports of Letter of Credits and Bank Guarantees to MIS & CRK. -Security level approval for new CRK Users. -Monitoring PCB users on CRK system usage. -Preparing Monthly reports for CRK – CBAK. -Preparing daily, weekly and monthly reports for loans in delay. -Preparing daily, weekly and monthly reports for Loan Disbursements. -Preparing monthly reports for Specific Provision of Loans for Executive Management Show less -Maintenance of the database in the banking system- data for the clients, loan applications. -Testing new system updates and also cooperating with IT department in finding the best solutions for problems that occurred in loan processing. -Creating and following up troubleshoot tickets until final solution. -Assisting/supporting Loan Operators during daily work. -Consulting and advising Loan Operators from branches on loan module changes and updates. -Organizing group training for… Show more -Maintenance of the database in the banking system- data for the clients, loan applications. -Testing new system updates and also cooperating with IT department in finding the best solutions for problems that occurred in loan processing. -Creating and following up troubleshoot tickets until final solution. -Assisting/supporting Loan Operators during daily work. -Consulting and advising Loan Operators from branches on loan module changes and updates. -Organizing group training for Loan Operations in order to keep them update for C W LOAN Module and advising them on Loan Contract filling. -Organizing group training for Loan Operations for Service Quality and Customer Care. -Creating new Credit Lines/ testing payment plan interest for loans with special interest rates, with irregular condition or loans with special conditions. -Creating Loan Operators Manual. -Creating Procedure for defining Loan Contracts Centralization and safekeeping of documents. -Filling and organizing loan contracts and documentation by Bank Rules and regulations -Maintenance of CRK (Credit Registry of Kosovo) system. -Being contact person for CRK attending meetings in CBAK, discussing for changes and proposals for new ideas regarding information that PCB provides to CRK – CBAK. -Cooperating closely with MIS (Management information System) in regards of required information. -Daily sent reports of Letter of Credits and Bank Guarantees to MIS & CRK. -Security level approval for new CRK Users. -Monitoring PCB users on CRK system usage. -Preparing Monthly reports for CRK – CBAK. -Preparing daily, weekly and monthly reports for loans in delay. -Preparing daily, weekly and monthly reports for Loan Disbursements. -Preparing monthly reports for Specific Provision of Loans for Executive Management Show less



PCB

• Ferizaj Branch

• Credit Operator

  • Oct 2001 - Apr 2006



KBr

• Kosovo

• Administrative Assistant

  • Aug 1999 - Apr 2001