Experience

Amelia by XRHealth

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Success Specialist

  • Sep 2022 - Present

  - Responsible for annual renewal of English-speaking clients, negotiated contracts with clients and annual price increases. - Ensure customers' expectations regarding software installation, training, and technical support are maintained to a level that exceeds customer's expectations. - Answered incoming calls in Spanish and English, used active listening skills to determine the severity of customers' needs. - Cultivated customer loyalty, promoted repeat customers and improved renewal rate. - Helped customers complete payments and assisted with user access problems such as forgotten passwords. - Required excellent time-management skills in order to meet objectives and manage work load. - Used creativity to provide recommendations in regards to the company's software. - Supported and helped define all aspects of departmental policies, objectives, and initiatives. - Knowledgeable about Health Insurance Portability and Accountability Act (HIPPA) and Protected Health Information (PHI) guidelines and regulations. Show less



University of California, Davis

• United States
• Higher Education
• 700 & Above Employee

• Spanish Associate Instructor

  • Sep 2017 - Sep 2022

  - Taught Spanish and Spanish literature courses. Created course syllabuses, designed and evaluated lesson plans, tests and online quizzes. - Engaged students through a communicative approach to language learning. - Taught Spanish and Spanish literature courses. Created course syllabuses, designed and evaluated lesson plans, tests and online quizzes. - Engaged students through a communicative approach to language learning.



The Ohio State University

• United States
• Higher Education
• 700 & Above Employee

• Spanish Teaching Assistant

  • Aug 2014 - Jun 2016

  - Provided effective and clear classroom instruction. Modified course syllabuses and lesson plans. Evaluated tests and quizzes. - Through a communicative approach, improved students’ grammar, listening, writing, and speaking skills. - Provided effective and clear classroom instruction. Modified course syllabuses and lesson plans. Evaluated tests and quizzes. - Through a communicative approach, improved students’ grammar, listening, writing, and speaking skills.