Senior Project Manager

• Apr 2023 - Present

Lead PMO Consultant

• Apr 2022 - Apr 2023

Key responsibilities: -Planning and development of the Global Digital Roadmap. -Product Management - Includes Product research and ideation. -Responsible for the full cycle ideation and delivery of this Digital Roadmap program. -Planning and executing communication plans to Senior stakeholders to update and discuss key deliverables. -Producing accurate and timely reporting of projects and program status throughout its life cycle. -Implementing and managing the set up of tools and standards for managing the program to ensure project goals are achieved. -Cross-project interdependency management. -End of quarter and end of year ROI reporting -Managing third party and other teams contributions to the projects and programme. -Implementation of PMO (BA, PM and BAU) processes as well as ways of working for efficiency improvements. -Manage the workload of a dedicated delivery team (external development agency + internal development specialist as direct report). -Increasing monthly revenue and CR among other key metrics. Show less

• Apr 2021 - Mar 2022

Key responsibilities:*Supporting the planning and development of the Global Digital Roadmap.*Responsible for the delivery of multiple Global projects in alignment with Global KPIs. Few examples below: *Responsible for the replacement of the former Payment gateway and implementation of Adyen in all EMEA and US Regions liaising with all impacted business departments ensuring improved finance reconciliation was achieved. *Responsible for the implementation of E-commerce Gift cards in EMEA/US regions. *Currently managing the re-platform of Dr. Martens' JPN website to headless CMS and integration of OMS, ESP, and Loyalty Program (ongoing project).*Planning and executing communication plans to Senior stakeholders to update and discuss key deliverables.*Producing accurate and timely reporting of projects and program status throughout its life cycle.*Cross-project interdependency management.*Managing third party contributions to the projects and programme. *Managing a team of Business Analysts within the PMO team. *Implementation of BA, PM and BAU processes and ways of working including Stage gate processes and resource management tools. *Initiating extra activities and other management interventions wherever gaps in the programme are identified or issues arise.*Implementing and managing the set up of tools and standards for managing the program to ensure project goals are achieved.*Resource management implementation. Show less

• Nov 2019 - Apr 2021

• Nov 2018 - Oct 2019

At this role I was responsible for client engagement with our main stakeholders within SAP and help them to determine and deliver the future product roadmap.As part of this role, I also defined the requirements for each project, ensuring a detailed functional and technical specification was agreed and then manage the design development and QA process.I was also responsible for the full cycle delivery of these projects and manage the workload of a dedicated delivery team (7 including a technical architect, developers, QA and project managers). I also took on board the responsibility of the learning and career development of all project managers in my team, ranging from junior to mid-weight PM’s. Also assisting with the recruitment (freelancers and permanent staff), retention, review and motivation of all members of the team.Areas of focus and achievements:- Building new client relationships within the account that brought new opportunities to Tangent- Developing project planning roadmap in collaboration with the client- Re-structure of the account & team, roles & responsibilities, ways ofworking- Increasing monthly account pipeline & revenue- Building development path for PM roles Show less

• Sep 2016 - Nov 2018

In this role I was running and monitoring multiple projects across a variety of accounts (SAP, Sky Business, Freesat, Nails Inc, Pitcher and Piano and many others) managing resources across the agency as well as being the first point of contact for all client communications.Areas of focus and achievements:• Develop support documentation including risk logs, requirement specifications and training materials• Monitor and report on Google Analytics metrics• Responsible for the quarterly and annual reports for existing project (KPIs,KTBRs...) opening new opportunities with existing clients• Financial management: POs, billing events, project resourcing, monthend. Show less

• Apr 2015 - Sep 2016

Dispatch Manager at SEJ (Packaging express) for Ebay and Amazon sales (6 online shops), providing administrative support to Customer Service and Sales departments.Responsible for supervising the Dispatch team, ensuring a smooth and professional transaction with the buyers.Constantly in contact with the Warehouse team to make sure that the items were dispatched and delivered to the buyer as described, on time and in good condition.

• Nov 2014 - Apr 2015

Sales executive and Responsible of Reception. Also coordinating one of the Ebay platform's Dispatch and giving Administrative service to the Customer Services and Accountancy Departments.

Retail operative

• Oct 2012 - May 2014

Responsible for the shop’s stock and till services (when necessary) and product orders whilst keeping a high standard of house keeping and Customer Service. Responsible for the shop’s stock and till services (when necessary) and product orders whilst keeping a high standard of house keeping and Customer Service.

Administrative Assistant

• Jul 2012 - Sep 2012

Responsible for providing an efficient and professional administrative and clerical services. • Providing secretarial services such as minute taking and diary management. • Ensuring office procedures and systems operate efficiently. • Handling requests for information and data. • Opening, dating, copying and circulating incoming post. • Scanning and copying contracts, notes and other documents. • Checking stationary levels and ordering new supplies. Responsible for providing an efficient and professional administrative and clerical services. • Providing secretarial services such as minute taking and diary management. • Ensuring office procedures and systems operate efficiently. • Handling requests for information and data. • Opening, dating, copying and circulating incoming post. • Scanning and copying contracts, notes and other documents. • Checking stationary levels and ordering new supplies.

Administrative Assistant

• Jun 2011 - Sep 2011

Responsible for the day-to-day tasks and administrative duties of the office including covering the reception area. • Meeting and greeting clients and visitors to the shop. • Handling incoming / outgoing calls and correspondence. • Printing, photocopying, filing and scanning. • Monitoring inventory, office stock and ordering supplies. • Setting up and coordinating meetings and conferences. Responsible for the day-to-day tasks and administrative duties of the office including covering the reception area. • Meeting and greeting clients and visitors to the shop. • Handling incoming / outgoing calls and correspondence. • Printing, photocopying, filing and scanning. • Monitoring inventory, office stock and ordering supplies. • Setting up and coordinating meetings and conferences.