Experience

Australian Government

• 200 - 300 Employee

• Lead Business Analyst

  • Jul 2019 - Present



Projects Assured

• Australia
• Business Consulting and Services
• 100 - 200 Employee

• Consultant, Business Analyst

  • Jul 2017 - Jul 2019

  - Documentation of current state business processes and identification of opportunities for improvements and efficiencies - Validation of the Business Requirements Specification (BRS) with stakeholders - Stakeholder mapping - Development of stakeholder communication log - Translation of BRS into functional and non-functional requirements - Development and validation of Functional Requirements specification (FRS) with stakeholders - Documentation of use case diagrams and use cases - Identification of functional and non-functional requirements including security requirements and transition requirements - Identification of training and support documentation needed to support solution delivery - Requirements traceability mapping - Other technical documentation as required including User Acceptance Testing plans, scripts, requirements mapping, development of support materials such as Quick Reference Guides and Standard Operating procedures as identified through Change Management activities. Show less



Australian Public Service

• Security Analyst - Policy and Process Improvement

  • Oct 2016 - Jun 2017

  - Development and implementation of information security policies, procedures, forms and guidance materials to support the strategic direction of the agency. - Manage security awareness through communication, guidance materials and training delivery and design.- Document current state business processes and identified opportunities for improvements and efficiencies.- Reporting, monitoring and analysis of complex information from diverse systems and applications.- Preparation of decision briefs for the CIO and relevant committees. - Responded to cyber security incidents, security breaches and potential security threats through advice and recommendations, communication and training.- Interpret and apply advice and strategies outlined in the Information Security Manual (ISM), OnSecure and other Information Security publications. Show less

• CRM Training Delivery & Communication Lead

  • Aug 2015 - Sep 2016

  - Design and delivery of the CRM 2016 training program and communications activities to support the CRM Upgrade and Decommissioning Project (Major project). Over 95% of training participants felt confident or very confident in their ability to use the upgraded CRM.- Delivery of a full suite of customised user guides, quick reference guides, and intranet content to support CER CRM 2016. - Design and delivery of CRM Consolidation training program and communications activities to support the CRM Consolidation Project. - Increased uptake of CRM use within the agency through requirements gathering and targeted training to meet stakeholder requirements. - Training needs analysis in conjunction with relevant business areas and users. - Design and deliver training programs to support major projects and minor releases affecting the CRM.- Development of CRM training and support materials such as templates, user guides, lesson plans, slide packs, forms and quick reference guides. - Workshop facilitation, delivery of seminar style and hands on training to affected users. - Produce communications products such as intranet content, executive briefing packs, agency agenda articles, stakeholder emails, training invitations and other correspondence.- Perform quality assurance checks on materials to ensure fit for purpose documentation. - Manage a team of contractors and APS staff to design and deliver the CRM 2016 training program. Show less

• IT Security Officer

  • Nov 2013 - Jul 2015

  - Requirements gathering, analysis, design and delivery of bluecoat (internet) management and removable media access to support Desktop Migration Project and mitigate risk relating to data loss and agency reputation. - Reporting, monitoring and analysis of complex information from diverse systems and applications. - Research and analysis relating to cyber trends and issues within the agency. - Preparation of decision briefs for the CIO and Security Management Committee. - Development and implementation of information security policies, technical solutions, standard operating procedures, forms and guidance materials - Responded to cyber security incidents, security breaches and potential security threats through advice and recommendations, communication and training.- Interpret and apply advice and strategies outlined in the Information Security Manual (ISM), OnSecure and other Information Security publications. - Implemented continuous improvement measures to ensure that network access and privileged system access were appropriately managed. Show less

• Test Lead

  • May 2013 - Oct 2013

  - Creation of manual test scripts mapped to functional specifications and user stories - Liaise with developers to address gaps in functional specifications or user stories identified through development of test scripts. - Analysis and documentation of complex test data requirements to enable detailed system calculations, thorough system testing and meaningful User Acceptance Testing. - Provision of realistic test estimates to support test completion within project schedules.- Test risk and issues management and reporting - Raise and track defects and enhancements using Team Foundation Server (TFS)- Manage and train new staff and additional System Test resources Show less

• UAT Manager

  • Aug 2012 - Apr 2013

  - Produce User Acceptance Test (UAT) plan. - Workshop facilitation with business stakeholders to develop high level UAT scenarios including positive and negative flows. - UAT coordination including performing UAT where needed, triage of identified issues and monitoring open defects through Team Foundation Server (TFS).- Test preparation, data set-up and test estimates. - Mapping test scripts to business requirements and legislative requirements. - Produce UAT summary report. Show less

• Business Analyst

  • Jul 2011 - Jul 2012

  - Document business requirements to support stand-up of the Carbon Pricing Mechanism (CPM).- Develop ‘to be’ business processes, models and requirements needed to support Emissions Unit and Liability Management for the CPM. - Research and analysis of business design tools, including translation of business process maps from one notation to another. - Mapping existing National Greenhouse and Reporting (NGER) processes using BPMN 2.0- General project support.

• CRM Support & Training

  • Aug 2010 - Jun 2011

  - Successful Implementation of CRM for Outlook project which resulted in increased entry of email correspondence with National Greenhouse and Energy Reporting (NGER) clients. - Manage Microsoft Dynamics CRM for Microsoft Outlook (CRM for Outlook) pilot program including engagement with and achievement of buy in from business users, training design and delivery, creation of support documentation. - Facilitation of requirement gathering workshops to document and prioritise future CRM enhancements.- Design and delivery of training in CRM use and NGER reporting requirements for newly engaged contact centre. - Technical writing, including NGER CRM User Guide, NGER CRM Administrators Guide, Contact Centre Scripts and Quick Reference Guides (QRG’s). - Configuration and customisation of Microsoft Dynamics CRM 2011. Show less

• ICT Client Liaison Officer

  • Oct 2009 - Jul 2010

  - Document current state business processes and produce templates and knowledge base articles to facilitate knowledge retention and cross skilling within the team. - Provide first point of contact and advice for Partner Agencies and Overseas Posts relating to software and hardware requests. - Coordinate and represent stakeholder Requests for Change (RFC’s) for non-standard software and hardware requests.- Stakeholder engagement and expectations management through status updates, realistic time estimates and regular communication. - Use of a of agency specific tools to manage team processes. Show less



Airservices Australia

• Canberra, Australia

• Process Improvement Analyst

  • Aug 2008 - Sep 2009

  - Document current state business processes and identified opportunities for improvements and efficiencies. - Produced an extensive set of Standard Operating Procedures and Work Instructions for the Canberra Support Team. - Produced templates and guidance materials to ensure a consistent and professional approach from the team. - Set up and management of telephony services (mobile phones, blackberries, ADSL, USB modems) for ASA staff Australia wide. - Document current state business processes and identified opportunities for improvements and efficiencies. - Produced an extensive set of Standard Operating Procedures and Work Instructions for the Canberra Support Team. - Produced templates and guidance materials to ensure a consistent and professional approach from the team. - Set up and management of telephony services (mobile phones, blackberries, ADSL, USB modems) for ASA staff Australia wide.