Customer Sales Specialist

• Nov 2021 - Present

Subject Matter Expert

• Aug 2017 - Oct 2019

Reservations Sales Agent

• Jun 2016 - Sep 2016

Reservations Sales Specialist

• May 2014 - Jun 2016

1.Processes reservations by telephone or central reservation systems referral. 2.Knows the type of rooms available as well as their location and layout. 3.Knows the selling status, rates, and benefits of all packages plans. 4.Knows the credit policy of the hotel and how to code each reservation. 5.Determines room rates based on the selling tactics of the hotel. 6.Prepares letters of confirmation. 7.Communicates reservation information to the front desk. 8.Processes cancellations and modifications and promptly relays this information to the front desk. 9.Understands the hotel's policy on guaranteed reservations and no-shows. 10.Tracks future room availability on the basis of reservations. 11.Helps develop room revenue and occupancy forecasts. 12.Handles daily correspondence. Responds to inquires and makes reservations as needed. Show less

Ground Staff Trainee

• Aug 2013 - Oct 2013

i had my work experience as a ground representative of MacroAsia Corporation wherein we assist and cater passenger handling and services for night flights. I am responsible in giving them their departure cards as well as other travel documents before proceeding to the check in counter. i had my work experience as a ground representative of MacroAsia Corporation wherein we assist and cater passenger handling and services for night flights. I am responsible in giving them their departure cards as well as other travel documents before proceeding to the check in counter.