Experience

SendSafely

• United States
• Software Development
• 1 - 100 Employee

• Sr. Partnerships & Account Executive

  • Mar 2022 - May 2023

  Remote • Cultivated new tech partnership with Zendesk Partnership Alliance team to expand client base and reach, primarily establishing relationships with West Coast Director and Senior Consultants. • Partnered with Senior Zendesk Consultants for mutually beneficial Enterprise deals by leading efforts in managing the implementation of custom integrations and mass user roll out for several globally-based Enterprise customers. • Strengthened relationships with customers by hosting product feedback… Show more • Cultivated new tech partnership with Zendesk Partnership Alliance team to expand client base and reach, primarily establishing relationships with West Coast Director and Senior Consultants. • Partnered with Senior Zendesk Consultants for mutually beneficial Enterprise deals by leading efforts in managing the implementation of custom integrations and mass user roll out for several globally-based Enterprise customers. • Strengthened relationships with customers by hosting product feedback sessions to enhance training materials and deliver valuable insights to Product and Engineering Teams. • Exceeded my 2022 annual quota, achieving 3x the average revenue of any other Sales or CS member. • Championed the team as a product mentor, driving ongoing product education, training, and content creation (e.g., battle cards, sales guides, pitch decks, one sheets, FAQs, and video demo scripts) to enhance performance and growth. • Analyzed user reports and health metrics using various internal systems to best prepare proactive customer conversations, strengthen review for upcoming renewals, and find upsell opportunities.

• Account Executive & Partnerships Manager

  • Jun 2021 - Mar 2022

  Remote • Headed new partnership program and managed all partnership deals, exceeding partnership Sales quota in first 6 months of program creation. • Conducted business reviews with Customer Success team to map out action plans for upsell opportunities and executing renewals. • Negotiated single and multi-year contracts, terms of sales, service agreements to Enterprise customers to successfully close transactions and meet sales targets, including onboarded a globally known company with over 1200… Show more • Headed new partnership program and managed all partnership deals, exceeding partnership Sales quota in first 6 months of program creation. • Conducted business reviews with Customer Success team to map out action plans for upsell opportunities and executing renewals. • Negotiated single and multi-year contracts, terms of sales, service agreements to Enterprise customers to successfully close transactions and meet sales targets, including onboarded a globally known company with over 1200 users. • Cross-trained as a Product Manager to streamline the release of the new Serverless Email Gateway (SEG) feature, effectively coordinating with internal teams to ensure release of feature was well documented and meet customers’ demands. • Efficiently managed multi-teams’ efforts, overseeing daily operations, coordinating project activities, and driving sales initiatives, while conducting regular platform trainings for new Customer Success and Sales members. • Created and enhanced outreach sequences, KYC-specific verbiage, outbound campaigns, while also contributing to the development of onboarding documents, Sales to CS handover guidelines, renewals, and quote templates. • Served as stand-in manager for a team of 4, including performing weekly business reviews with Founders, Directors, and other team leads.

• Account Executive

  • Jun 2020 - Jul 2021

  Remote • Provided guidance and education to prospective clients throughout the account configuration and sales cycle, which involved conducting personalized platform demos and training sessions. • Initiated cross-team development to finalize operational sales items, including: new hire training manual, sales outreach sequences, company sales verbiage and tone, and technical demo scripts. • Initiated award submissions team for establishing company recognition and award nomination based on new… Show more • Provided guidance and education to prospective clients throughout the account configuration and sales cycle, which involved conducting personalized platform demos and training sessions. • Initiated cross-team development to finalize operational sales items, including: new hire training manual, sales outreach sequences, company sales verbiage and tone, and technical demo scripts. • Initiated award submissions team for establishing company recognition and award nomination based on new software product releases, innovation, and company-based achievements.



FullStory

• United States
• Software Development
• 300 - 400 Employee

• SDR, Business Development

  • Oct 2019 - Apr 2020

  Atlanta, Georgia, United States Key Growth Accounts • Responsible for creating business opportunities for the SMB segment that totaled in $1.8 million new revenue. • Created and qualified pipeline for SMB accounts which lead to closed won revenue through customized outbound email campaigns for targeted accounts. • Collaborated with several internal groups, including developing and implementing strategies to improve internal communication and support a collaborative environment. • Initiated a review of… Show more Key Growth Accounts • Responsible for creating business opportunities for the SMB segment that totaled in $1.8 million new revenue. • Created and qualified pipeline for SMB accounts which lead to closed won revenue through customized outbound email campaigns for targeted accounts. • Collaborated with several internal groups, including developing and implementing strategies to improve internal communication and support a collaborative environment. • Initiated a review of Sales process with Customer Success team to maximize the focus on generating a high priority lead flow. Show less



ExpressJet Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Employee Relations & HR Intern

  • Jan 2016 - Jun 2016

  Greater Atlanta Area Organize and manage employee documents and files. Assist Human Relations Manager and Vice President of Communications in implementing daily tasks. Review and edit employee manual and hand books. Contribute in revising and updating annual handbook.



Marietta / Cobb Museum of Art

• Marketing Intern

  • Sep 2014 - Jun 2015

  Marietta, Ga Assisted with developing campaigns for museum's events / classes. Create flyers and advertisements to share through MCMA site and email. Created press releases and descriptions for classes. Assisted in video production. Worked with Constant Contacts and Weebly. Attended and assisted lectures/ gallery openings/ events. Update and maintain Museum's blog and social media. Gave new perspectives for creative ways to promote.