Experience

The Lumery

• Australia
• Business Consulting and Services
• 1 - 100 Employee

• Co-Founder & Director, Technology

  • Sep 2017 - Present

  The Lumery is a full-service, customer experience agency with the deepest expertise in MarTech and AdTech. The Lumery builds capability and delivers business growth by connecting people, process, data and technology. As head of technology, I lead the implementation of a wide range of technologies working with businesses to ensure they remain responsive, agile and adaptive to changing customer demands. The Lumery is a full-service, customer experience agency with the deepest expertise in MarTech and AdTech. The Lumery builds capability and delivers business growth by connecting people, process, data and technology. As head of technology, I lead the implementation of a wide range of technologies working with businesses to ensure they remain responsive, agile and adaptive to changing customer demands.



Oracle

• United States
• Warehousing
• 1 - 100 Employee

• Director, Technical Services

  • Jan 2016 - Aug 2017

  As the Director of Technical Services, the scope of my responsibility includes management of the Technology Consultancy organisation at OMC, heading technical deployment and services, and managing a large team spanning the JAPAC region. Under my leadership, the strength of the Technical Services team has doubled, and contributed to a large portion of the Expert Services annual revenue. My team has delivered measurable and profitable solutions to local and global brands within Travel & Hospitality, Retail, Financial Services, Loyalty, Information Technology, Media & Publishing, BPO Services, Digital/Online Advertising, Entertainment, Manufacturing, Automobile, Education, Non-Profit Organisations, and Airport Management. Show less



Responsys

• Software Development
• 1 - 100 Employee

• Senior Manager, Technical Services

  • Oct 2012 - Dec 2015

  - Worked with key clients including: Jetstar, Qantas, Suncorp, Virgin, REA, Telstra and Vodafone - Managed local and offshore Technical Services, Data Services, and Custom Solutions teams - Expanded teams into other areas within the JAPAC region, managing all financials and reporting - Managed setup of outsourcing centres across India - Managed migration of customers onto the Responsys platform from discovery to go-live - Managed budgets, utilisations, project recovery, actual costs, invoicing and receivables - Reduced on-boarding time from an average of 16 weeks to 6 weeks - Introduced continuous improvement in data services operations; reducing operating costs - Achieved highest talent retention rate of all service departments - Managed two complex data centre migrations Show less

• Custom Solutions Manager

  • Jan 2011 - Oct 2012

  - Managed key clients including Qantas, Jetstar, Suncorp, Sydney Airport - Reported to the General Manager on financials, team resourcing and recruitment activities - Implemented improvements to development and delivery processes - Consistently reduced operating costs and increased revenue year on year - Designed / implemented the web retargeting service; integrating into the Responsys platform - Developed and built the Sydney Airport website.



Eservice Web

• Development Manager

  • 2009 - 2011

  - Managed key clients including Mars, Dulux, and Jetstar - Developed, built and managed websites for Jetstar.com and Dulux.com - Assessed development and delivery processes and implemented improvements - Ensured high quality outcomes were delivered by my team - Acted as the technical liaison between Project Managers and Developers - Met with clients to provide advice and input to technical discussions - Reported to the General Manager on team resourcing, financial reporting, and recruitment Show less



Next Digital

• Advertising Services

• Development Team Leader

  • 2007 - 2009

  - Worked with key clients including: Riot Tinto, Rewards Corp, and Jetstar - Designed and developed custom enterprise level websites, web portals and web applications - Developed technical documents: specifications, solution architecture & deployment processes - Provided technical direction and assistance, ensuring delivery of high quality outcomes - Acted as a mediator / liaison between Project Managers and Developers - Met with clients to provide input on technical discussions and decisions - Developed and built the Reward Corp. hotel booking system - Built and expanded the Technical team - Assisted with setup of Next Digital’s outsourcing centre in Shanghai Show less



WDG

• United States
• Marketing Services
• 1 - 100 Employee

• Application Developer

  • Aug 2005 - Oct 2007

  - Developed various websites and web applications using .NET - Built and implemented the Disney Australia timesheet and reporting tool - Worked with clients including: Disney Australia, Arts Centre Victoria, and Ford Australia - Developed various websites and web applications using .NET - Built and implemented the Disney Australia timesheet and reporting tool - Worked with clients including: Disney Australia, Arts Centre Victoria, and Ford Australia