Storage and Backup Administrator

• May 2022 - Present

-Technical management of the Infrastructure Storage and Backup team, through effective reporting, analysis and relevant recommendations-Operational support for Storage Services-Establish and Control 1st and 2nd Level Storage work instructions for support teams-Manage NFS, CIFS, iSCSI services-Manage backup systems (e.g. VEEAM, Backup Exec) and backup strategies-Troubleshoot Storage and Backup Performance issues-Manage defect storage hardware replacements with vendor technicians-Manage NetApp snapshot as well as recovery methods for storage volumes-Perform storage config adjustments-Support the storage / VMWare layer with the other VMWare specialists-Perform activities related to volume or capacity provisioning Show less

Systems Administrator

• Oct 2019 - Present

Employed under SYNLAB Holding Deutschland GmbH through ProV International (Manila)Member of the Global Infrastructure Delivery Team responsible for monitoring and maintaining SYNLAB’s hybrid cloud infrastructure.

Windows Server Administrator L2

• Nov 2017 - Oct 2019

- Responsible for Windows Server Operations administration and monitoring on a Multi-Forest environment for Alorica Infrastructure (including recently Alorica acquired companies ie:EGS,NCO etc.) - Participate in daily operation of Incidents, RITMs and CHG tickets - Responsible for all L1 escalation and guidance - Responsible for patch management of servers that require manual intervention. - Create documentations and conducts regular training sessions for L1s on troubleshooting and best practices geared towards succession planning - Responds to Sev1 and Sev2. Assists L3 in representing Enterprise Systems during outages. - Responsible for self-paced technical growth - Responsible for the smooth operation of backups and provide documentation for restore - Perform regular analysis of servers and vm infra performance. Makes recommendation based on available data to improve the system and prevent future incidents - Review ticket trends and identify opportunities to minimize ticket counts - Identify requests\incidents that does not have technical/process documentation and create them as needed for L1. - Review documentation regulary and ensure they are up-to-date. - Perform Release to operation checks on newly built systems before acceptance to production. - Ensure all settings conforms to Enterprise Systems standards. Show less

Server Operations Specialist

• Mar 2014 - Nov 2017

Systems Administrator

• Aug 2011 - Feb 2014

IT Deskside Engineer

• Dec 2009 - Aug 2011

Transition Coach

• Jan 2009 - Jun 2009

-IT Technical Trainer -IT Technical Trainer