Client Services Account Manager

• Apr 2021 - Present

AV Account Manager

• Feb 2020 - Apr 2021

Senior AV Account Executive

• Mar 2018 - Feb 2020

Within the Audio visual team, my main responsibilities include comprehending client briefs and planning and buying across broadcast media platforms in order to achieve both the goals and aspirations of the client, through the most effective and efficient means. I have worked on a wide variety of clients that have operated within the Linear TV, Video On Demand , Radio, Cinema and Direct Response TV spaces. The clients I have worked on range from Red Bull, Volvo, Sanofi, Capri Sun, TK Maxx, Slimfast and General Mills. Experience across such a broad spectrum of clients has allowed me to adapt and address new challenges and remain committed to the efficient delivery of campaigns. Show less

Audio Visual Campaign Manager

• Mar 2017 - Feb 2018

Sales Consultant

• Sep 2010 - Jun 2017

Providing excellent customer experience in a fast paced, high demand retail environment.By accurately ascertaining the customer's needs, I strive to ensure their requirements are fulfilled and that they leave the store with an experience that is entirely positive and difficult to receive anywhere else within the retail industry . Working within Menswear gives me the platform to inject my deep passion for mens style and give clients detailed advice on the key trends and personal styling advice. This can include detailing how to wear particular goods, giving advice on what clothing pieces to combine that complement each other, and complete an outfit whatever the occasion. Thus allowing me to bring my unique, personal styling approach unexpected in a fast paced department store environment. As a specialist within the home furnishings department, my role consists of a considerable level of product knowledge and attention to detail that instils confidence within the John Lewis product range and enables me to deliver solutions and solve many complex issues. Show less

Marketing Assistant

• Jun 2014 - Jun 2015

I was largely involved in discovering strategic insights to improve client satisfaction and the GE Capital route to market by conducting various complex analyses on market and competitor data. During my placement I also: Created a regularly updated analysis of the key data points in the market; supported by a thorough analysis on the macro-economic world and key competitors. Understanding where GE Capital sit in the market, who is increasing share and where new strategic advantage can be obtained Facilitated further engagement and awareness with the Commercial teams to provide them with the necessary tools to engage with our new potential clients and ease the creation of new business relationships. By tracking and updating all interactions of the sales process from prospect to new client on CRM tools. Championed the “Voice of the customer programme” which provided valuable insight into how GE Capital serve their clients, market perception and also revealed employee feedback on areas to improve. This was reviewed on ongoing basis, ensuring at all times we feedback our progress to the key stakeholders and make marginal gains where necessary. Assisted with the creation and co-ordination of end to end marketing campaigns. Followed by a full analysis of the penetration of such campaigns and tracking of any leads generated. Established networks with key stakeholders on an international level and collaborated with these connections in order to produce new business insights into how greater collaboration within the workplace can improve productivity. As Internal communications leader, I managed communications from senior business members and creatively constructed them into a multi-media newsletter and distributed to the business on a monthly basis. Show less