Alastair HOUGH

Senior Customer Experience Officer at The Fair Work Ombudsman
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area, AU
Skills

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Bio

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Credentials

  • Customer Service: Call Control Strategies
    LinkedIn
    May, 2021
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    May, 2021
    - Nov, 2024
  • Interpersonal Communication
    LinkedIn
    May, 2021
    - Nov, 2024
  • Public Speaking Foundations
    LinkedIn
    Sep, 2019
    - Nov, 2024
  • Coaching Skills for Leaders and Managers
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • Developing Your Emotional Intelligence
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • Learning to Be Assertive
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • Motivating and Engaging Employees (2013)
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • Setting Team and Employee Goals
    LinkedIn
    Jul, 2019
    - Nov, 2024

Experience

  • The Fair Work Ombudsman
    • Australia
    • Government Administration
    • 400 - 500 Employee
    • Senior Customer Experience Officer
      • Oct 2019 - Present

    • Team Coach - Customer Service Delivery
      • Jul 2019 - Oct 2019

    • Senior Customer Experience Officer
      • Sep 2018 - Jul 2019

    • Assessor (Integrated Customer Service Team, Assisted Digital), Deputy HSR & ACF Member
      • Aug 2016 - Sep 2018

    • Senior Advisor, Deputy Health and Safety Representative & Agency Consultative Forum Member.
      • Sep 2015 - Aug 2016

    • Quality Coach
      • Jun 2015 - Sep 2015

    • Senior Advisor
      • Dec 2010 - Jun 2015

    • Knowledge Services Officer
      • Dec 2009 - Dec 2010

Education

  • Griffith University
    Graduate Certificate in Employment Relations, Labor and Industrial Relations
    2014 - 2016
  • Griffith University
    Graduate Certificate in Employment Relations, Workplace Relations
    2013 - 2016
  • Lynda.com
    -

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