Experience

CCL Logistics & Technology

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Head of Customer Relationship Management

  • Mar 2022 - Present

  Devised and implemented an enhanced account management structure for all existing client accounts in the UK incorporating small, medium and key accounts. Provided the framework for colleagues to grow and achieve all their objectives, whilst delivering the best customer experience and maximising ways to increase revenue and achieve targets.• Leading the team providing account management and development strategies and the successful delivery of 'day to day' operational and sales functions.• Responsible for identifying clients where process improvement initiatives are best required.• Set clear financial objectives for the financial year and delivered them.

• Regional Manager

  • Aug 2019 - Feb 2022

  Managed, maintained and developed a CCL customer base across key market sectors and verticals. Expanded the Account Management and Business Development roles in the team to improve the customer visibility and increase revenues. We achieved our objectives by ensuring our customers were listened to, understood and provided with 'best in class' experience based on their requirement. • Demonstrating strong communication and management skills.• Expanded and managed the regional team as one step to achieving the company revenue growth strategy.• Throughout the Covid period, focused our efforts on new business technology and logistics revenue streams, exceeding targeted expectation.• From 'end to end' supply chain reviews, identified business opportunities and implemented strategies to improve the customer experience and profitability.



Yodel (Yodel Delivery Network Ltd)

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Senior Accounts Director

  • Feb 2018 - Aug 2019

  In this role, I led and further developed the client relationship and the customer experience of my £5 million p.a. portfolio of customers. My client portfolio included national retailers House of Fraser, Argos, Habitat and Sainsburys. • Led the negotiation team that worked with 'House of Fraser Group' after they entered into administration / change of ownership. Through this process we negotiated a successful result for both parties. • Worked with senior decision makers within my portfolio of clients to provide each with agreed business objectives for the year ahead. • Achieved an 18% increase in revenue and increased profitability against targets for FY 2018/2019. • Worked with Argos and Habitat brands to plan, manage and deliver a successful 2018 peak period. This involved close working relationship with the clients and on their forecasted v actual revenues.



MetaPack Group

• Malaysia
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Director – Global Accounts Team

  • Jun 2016 - Jan 2018

  Role included working with clients to provide a tailored 'last mile' delivery options, whilst growing revenue and relationships with these multi layered businesses. My portfolio included some of the worlds biggest brands such as H&M, eBay, John Lewis Partnership and Marks & Spencer. • Negotiated an extended new contract with John Lewis Partnership. This included renewing their technology platform which future proofed their online delivery experience. • Led the Metapack delivery team in funding and rolling out the H&M global online delivery strategy in 3 continents. • Surpassed quarterly revenue targets by identifying opportunities for my clients. • Renewed our eBay contract extending the business relationship in UK & Germany for a 3 further years. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



Hermes UK

• United Kingdom
• Chemical Manufacturing

• UK Head of Client Development

  • Aug 2015 - Mar 2016

  Led and managed a fantastic team of 19 including the Head of North & South, Account Directors, Senior Business Development Managers, Business Development Managers, and Account Managers.• Achieved the budgeted target for all large corporate clients of over £320M revenue for volume and revenue in 2015 / 2016 across all account streams.• Agreed and implemented the revenue targets for 2016/2017. Revenue circa £410M.• Through focusing on the customer requirement and data analysis, we improved the revenue and profitability of corporate accounts.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

• Account Director - NEXT PLC

  • Dec 2012 - Aug 2015

  Managed the team working with the NEXT PLC account. This client was the largest 'home delivery' contract in Europe with revenues in excess of £80 million p.a. at the time. • Negotiated and agreed all additional services into NEXT PLC as well as overseeing all legal contracts, including the extension to the overall agreement in 2012 and again in 2015.• Agreed operational, commercial and contractual terms around several innovative products such as first to market 'Order before Midnight' and 'Sunday Delivery' service offers.• Led an effective, focussed team that delivered a high level of customer experience and agreed efficiencies.~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

• Senior Business Development Manager

  • Jan 2010 - Dec 2012

  Directly managed the budget and stretch target for a portfolio of the largest corporate accounts in the Hermes group. These included N Brown Group and all their brands and Freemans Grattan Holdings. This portfolio had a revenue relationship value of around £36 million p.a.• Secured a 10-year contract extension with JD Williams. This delivered profitability whilst maintaining high levels of service.• Worked with Freemans Grattan Holdings and their parent company Otto Group to deliver agreed annual objectives and a new routes to market within France & Germany.• Presented with the Chief Executive's ‘Team of the Year Award’ in 2012. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



DHL Express

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Multi National Customer Manager

  • Sep 2006 - Dec 2009

  • Managed a portfolio of global accounts within the Automotive, Engineering & Manufacturing sectors. • Formulated and agreed logistics strategy as a partner, working directly with client central function (either European or Global HQ.) • Helped maximise growth and profitability through the global logistics supply chain. • Implemented the strategy, by customer, and manage my team of 'in country' key account managers across Europe • Delivered growth on a portfolio worth £24.5 million at year-end 2008. • Surpassed revenue targets by 27.4% in 2006/2007. Clients included: - Saint Gobain (managed client for 6 years, global lead for 3 years) - Goodrich (managed client for 3 years) - Agco Group (managed client for 3 years, global lead for 2 years) - Valeo (European lead for 3 years); - TRW (managed client for 3 years, global lead for 2 years) - Parker Hannifin (European Lead for 1 year) - Cooper Industries (European Lead for 1 year) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

• Key Account Manager

  • 2004 - 2006

  • Managed a portfolio of 11 customers across the UK. • Positioned the company as a strategic partner. • Added value to clients’ businesses . • Created multi-site commercial and strategic solutions. • Improved profitability through solution-based and consultative selling. • Achieved annual revenues of £6.5 million. • Developed trusting relationships with both new and existing clients. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ • Managed a portfolio of 11 customers across the UK. • Positioned the company as a strategic partner. • Added value to clients’ businesses . • Created multi-site commercial and strategic solutions. • Improved profitability through solution-based and consultative selling. • Achieved annual revenues of £6.5 million. • Developed trusting relationships with both new and existing clients. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



DHL Express UK

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Major Account Manager

  • Dec 2003 - Dec 2004

  In performing this role as Major Account Manager, i achieved - • Successfully managed and Developed International & Domestic networked Customers • Managed revenue responsibility of £3.5 million a year. • Consistently met monthly new business target • Analysed and monitored monthly figures, identified trends. • Negotiated new and existing contracts. • Grew existing customer base by 10% • Assumed responsibility for Sales Team in manager’s absence. In performing this role as Major Account Manager, i achieved - • Successfully managed and Developed International & Domestic networked Customers • Managed revenue responsibility of £3.5 million a year. • Consistently met monthly new business target • Analysed and monitored monthly figures, identified trends. • Negotiated new and existing contracts. • Grew existing customer base by 10% • Assumed responsibility for Sales Team in manager’s absence.



Securicor Omega Express Ltd.

• Early Career

  • 2001 - 2003

  Territory Sales Manager, Securicor Omega Express Ltd.(2002 – 2003) Telesales Team Leader, Securicor Omega Express Ltd (2001 – 2002) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Territory Sales Manager, Securicor Omega Express Ltd.(2002 – 2003) Telesales Team Leader, Securicor Omega Express Ltd (2001 – 2002) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~