Alanna (Mrsny) Lugo
Flight Coordinator II at Angel MedFlight Worldwide Air Ambulance Services- Claim this Profile
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Experience
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Angel MedFlight Worldwide Air Ambulance Services
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Flight Coordinator II
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Mar 2022 - Present
Scottsdale, Arizona, United States
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Director of Flight Coordination
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Jun 2021 - Mar 2022
Scottsdale, Arizona, United States
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Operations Supervisor
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Apr 2021 - Jun 2021
Scottsdale, Arizona, United States
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Safety Services Company
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United States
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Business Consulting and Services
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100 - 200 Employee
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Talent Acquisition Manager
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Mar 2020 - Apr 2021
Tempe, Arizona, United States • HR Management • Highly organized, self-motivated, and driven to consistently meet/exceed quota for staffing needs • A leader and strategic thinker with ability to think creatively and institute new methods and plans of action • Create job descriptions and post announcements by determining applicant requirements for the various opportunities • Network through social media, job boards, colleges/universities, job fairs, and other creative and … Show more • HR Management • Highly organized, self-motivated, and driven to consistently meet/exceed quota for staffing needs • A leader and strategic thinker with ability to think creatively and institute new methods and plans of action • Create job descriptions and post announcements by determining applicant requirements for the various opportunities • Network through social media, job boards, colleges/universities, job fairs, and other creative and active methods of recruiting talent for new and existing positions within the company • Strategic management and evaluation of incoming applications and resumes for determination of matches to available opportunities • Management of the full cycle interview process • Ensure positive candidate experience • Assist in employee retention and development • Collaborate with People Operations to transition applicants into new hire status through proper administration procedure • Work closely with People Operations to keep up to date on employment laws, current legislation, and regulations to ensure that company follows these standards • Recommended any new policies or procedures that will improve organizational attractiveness • Experience and oversight of employee onboarding process, including skills qualification, coordination of drug screen and background screenings Show less
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Employee Engagement Director/Talent Acquisition
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Feb 2018 - Jun 2020
Scottsdale, AZ Currently seek out top talented sales professionals looking to join a long career with a fantastic company that offers leisure and travel related programs helping members save money on their future vacations. Daily activities include cold calling, sourcing and engaging candidates about the company and what their job duties will include.
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Sales Manager Outbound/Inbound Packages & Memberships
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May 2012 - Feb 2018
Scottsdale, AZ Interviewed, hired, and trained new hire employees on selling techniques. Grew each agent to generate $30,000/month revenue within 3 months time. Once each agent was successful hitting sales targets, passed agents over to supervisors in the department to continue to maintain and continue to grow individuals. Handled scheduling, commission reports, nightly reports and shift bids while coaching and mentoring new hires. Department successfully achieved over $1.1 million in revenue monthly.
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Senior Sales Representative
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Oct 2010 - May 2012
Scottsdale Outbound sales to members with timeshares, and several other brands both in the US and in the UK
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Experienced Sales Trainer
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Aug 2006 - Oct 2010
Scottsdale, AZ 85260 Instructed new hire classes on inbound and outbound sales. Produced top ranked sales agents from my classes. Coached and monitored calls to ensure accuracy and Quality Assurance to our members
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Inbound Sales Representative
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May 2001 - Aug 2006
Phoenix, Arizona Area Inbound sales from different lead brands. Was a top sales performer
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Inbound Cruise Supervisor
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Feb 2001 - May 2001
Led a team of 15 to 20 agents maximizing cruise reservations and revenue. Ensured accuracy of bookings, assisted with closing sales.
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Account Manager
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Dec 2000 - Feb 2001
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Southwest Airlines
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Airlines and Aviation
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700 & Above Employee
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Customer Service Supervisor
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Aug 1996 - Jul 2000
Phoenix, Arizona Area Worked the concourses providing assistance to the agents checking in passengers, Oversell situations. Also took care of employee attendance, writeups and managerial duties.
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Education
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Northern Arizona University
General Studies, Environmental Sciences minor in Biology -
Moon Valley High School
High School Diploma, Advanced Studies