Alanna Innes
Product Owner at Bink- Claim this Profile
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Topline Score
Bio
Feng Zhu
"Strong leadership and excellent communication skills" is the phrase that comes to mind when I think about Alanna. I've had the pleasure of knowing her for more than 5 months, during which I worked with her and reported directly to her. This may sounds strange at first, but she is both a good team player and team leader. As there is no dedicated product owner in our team, she works both as our scrum master with line manager responsibility and as our product owner. It's really impressive that she can balance all of these tasks within her limit amount of time and enable us to deliver quality software. When things get tough for the team due to time pressure or conflict of opinions, she takes actions to address them and explain her decision effectively to get everybody on board with it. Besides all the above, I am particularly impressed by Alanna's ability to handle even the toughest clients—effortlessly. This skill may come from her past experience, but it seemed to come almost perfectly naturally to her. Alanna would be a true asset for any teams. We will miss her on the coffee time, pool game and all the mini chocolate bagels she brought!
Nick Huckerby
Alanna has been part of my team since 2014, during which time she has quickly progressed to her current leadership role. Alanna has the rare combination of technical expertise and natural leadership abilities. She has demonstrated her ability to quickly adapt to new roles and situations, rapidly acquiring the skills to excel. Alanna is a dedicated, ambitious professional with the ability to realise that ambition, never shying away from a challenge and always ensuring the job gets done.
Feng Zhu
"Strong leadership and excellent communication skills" is the phrase that comes to mind when I think about Alanna. I've had the pleasure of knowing her for more than 5 months, during which I worked with her and reported directly to her. This may sounds strange at first, but she is both a good team player and team leader. As there is no dedicated product owner in our team, she works both as our scrum master with line manager responsibility and as our product owner. It's really impressive that she can balance all of these tasks within her limit amount of time and enable us to deliver quality software. When things get tough for the team due to time pressure or conflict of opinions, she takes actions to address them and explain her decision effectively to get everybody on board with it. Besides all the above, I am particularly impressed by Alanna's ability to handle even the toughest clients—effortlessly. This skill may come from her past experience, but it seemed to come almost perfectly naturally to her. Alanna would be a true asset for any teams. We will miss her on the coffee time, pool game and all the mini chocolate bagels she brought!
Nick Huckerby
Alanna has been part of my team since 2014, during which time she has quickly progressed to her current leadership role. Alanna has the rare combination of technical expertise and natural leadership abilities. She has demonstrated her ability to quickly adapt to new roles and situations, rapidly acquiring the skills to excel. Alanna is a dedicated, ambitious professional with the ability to realise that ambition, never shying away from a challenge and always ensuring the job gets done.
Feng Zhu
"Strong leadership and excellent communication skills" is the phrase that comes to mind when I think about Alanna. I've had the pleasure of knowing her for more than 5 months, during which I worked with her and reported directly to her. This may sounds strange at first, but she is both a good team player and team leader. As there is no dedicated product owner in our team, she works both as our scrum master with line manager responsibility and as our product owner. It's really impressive that she can balance all of these tasks within her limit amount of time and enable us to deliver quality software. When things get tough for the team due to time pressure or conflict of opinions, she takes actions to address them and explain her decision effectively to get everybody on board with it. Besides all the above, I am particularly impressed by Alanna's ability to handle even the toughest clients—effortlessly. This skill may come from her past experience, but it seemed to come almost perfectly naturally to her. Alanna would be a true asset for any teams. We will miss her on the coffee time, pool game and all the mini chocolate bagels she brought!
Nick Huckerby
Alanna has been part of my team since 2014, during which time she has quickly progressed to her current leadership role. Alanna has the rare combination of technical expertise and natural leadership abilities. She has demonstrated her ability to quickly adapt to new roles and situations, rapidly acquiring the skills to excel. Alanna is a dedicated, ambitious professional with the ability to realise that ambition, never shying away from a challenge and always ensuring the job gets done.
Feng Zhu
"Strong leadership and excellent communication skills" is the phrase that comes to mind when I think about Alanna. I've had the pleasure of knowing her for more than 5 months, during which I worked with her and reported directly to her. This may sounds strange at first, but she is both a good team player and team leader. As there is no dedicated product owner in our team, she works both as our scrum master with line manager responsibility and as our product owner. It's really impressive that she can balance all of these tasks within her limit amount of time and enable us to deliver quality software. When things get tough for the team due to time pressure or conflict of opinions, she takes actions to address them and explain her decision effectively to get everybody on board with it. Besides all the above, I am particularly impressed by Alanna's ability to handle even the toughest clients—effortlessly. This skill may come from her past experience, but it seemed to come almost perfectly naturally to her. Alanna would be a true asset for any teams. We will miss her on the coffee time, pool game and all the mini chocolate bagels she brought!
Nick Huckerby
Alanna has been part of my team since 2014, during which time she has quickly progressed to her current leadership role. Alanna has the rare combination of technical expertise and natural leadership abilities. She has demonstrated her ability to quickly adapt to new roles and situations, rapidly acquiring the skills to excel. Alanna is a dedicated, ambitious professional with the ability to realise that ambition, never shying away from a challenge and always ensuring the job gets done.
Credentials
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UX Foundation Training
UXTrainingJul, 2019- Nov, 2024 -
ISTQB Extension - Foundation Level (Agile Tester)
ISTQB - International Software Testing Qualifications BoardMay, 2017- Nov, 2024 -
ITIL Specialist in Problem Management
ITIL CertifiedApr, 2017- Nov, 2024 -
ITIL Foundation Certificate in IT Service Management
ITIL CertifiedJan, 2017- Nov, 2024 -
ISQTB - BCS Certified Tester Foundation Level
ISTQB - International Software Testing Qualifications BoardApr, 2015- Nov, 2024 -
Intro to Programming
CodeClanNov, 2016- Nov, 2024 -
Professional Scrum Product Owner (PSPO1)
Scrum.org
Experience
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Bink
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Product Owner
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Oct 2022 - Present
Bink is a Fintech company based in the UK. We’ve made it our mission to imagine a world where loyalty came with less fuss, and created a solution where rewards are easier for everyone. For banks, for shops and for people who love to shop. Bink’s unique Payment Linked Loyalty™ technology is smart technology which securely links a customer’s payment cards to any loyalty programmes that they are already part of or may want to join. This enables customers to be identified and rewarded every single time they shop, using only their payment cards.This technology opens a world of opportunities for banks and retailers. Get in touch to find out more.
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Phlo
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United Kingdom
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Hospitals and Health Care
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1 - 100 Employee
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Senior Product Owner
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Apr 2021 - Nov 2022
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Cyberhawk™
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United Kingdom
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Technology, Information and Internet
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100 - 200 Employee
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Product Owner
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Jan 2021 - Mar 2021
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xDesign
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United Kingdom
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IT Services and IT Consulting
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300 - 400 Employee
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Senior Product Manager
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Apr 2020 - Dec 2020
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Product Owner
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Jul 2018 - Apr 2020
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Zonal
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United Kingdom
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Hospitality
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300 - 400 Employee
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Product Delivery Lead
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Oct 2017 - Jul 2018
Leading a small agile delivery team for multiple SaaS products, I was responsible for setting team priorities to work towards a strategic product vision. Keeping key product stakeholders up to date, I organised iterative development tasks and worked closely with BA to design requirements and review implementation suggestions with developers. • Line management for developers and testers in immediate team• Scrum master for daily stand-ups• Owner of Kanban delivery process• Responsible for MIR (major incident) procedures for a number of productsI would aim to resolve any delivery issues, whilst motivating the team to deliver high quality products. I encouraged the team to work collaboratively to produce innovative solutions and handled delivery schedules for products with dependencies and risk.
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Test Engineer
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Apr 2017 - Oct 2017
Functional testing within a small team for a SaaS product that provided loyalty scheme administration in the hospitality sector. I worked closely with BA and Product Management to understand requirements and implement acceptance criteria for user stories. Participating in detailed design review sessions with Product and providing user experience feedback in an agile team. • Writing acceptance criteria according to Agile practices• Applying suitable testing techniques during test tasks (according to ISQTB)• Collaborative input into user story implementation• Bug review and risk analysis• API testing I worked to improve test case design processes to an agreed standard within the team and identified tests required for automation. I also implemented regular test report documentation to aid release management and CAB meetings.
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R&D Technical Support Analyst
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May 2014 - Apr 2017
I managed support coordination between client facing departments and development teams, including incident triage and investigation. I was also involved in reviewing user stories and development requests, often providing input using extensive product knowledge and user experience. • Producing statistics on reported incidents• Problem management of recurring issues with root cause analysis• Reviewing TFS bug for problem analysis• Creating and maintaining technical support documentationDuring my time with the team, we successfully migrated from an inherited legacy platform to a new in-house developed SaaS solution. The project ran across several months, during which I was integral to validating data and testing product configuration to allow for a smooth transition without service interruption. I also delivered technical training to customer facing support teams as the new platform was deployed to production.
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Helpdesk Analyst
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Sep 2012 - May 2014
Working in the Help Centre, answering and resolving incoming service requests from multiple estates within the hospitality industry. As a senior analyst, I was responsible for the 2nd line investigation of software problems. During this time, I developed a working understanding of SQL Management Studio and quickly learned how to manipulate datasets to either resolve issues or test bug theories. • Using HEAT system to log, close, update and escalate call records as appropriate• Capturing necessary information to investigate problems efficiently• Identifying patterns in software behaviour• Managing a small team of analysts - helping to prioritise workload according to Service Level Agreements
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Scottish Widows
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United Kingdom
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Financial Services
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700 & Above Employee
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Customer Service Advisor
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Apr 2012 - Sep 2012
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Experian
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Information Services
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700 & Above Employee
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Service Support Desk Agent
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Nov 2010 - Jan 2012
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