Alan Eckles

Retired at None-None-None
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • Certified Process Design Engineer
    Loyalist Certification Services / ITSM Academy
    Jan, 2013
    - Oct, 2024

Experience

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Retired
      • May 2018 - Present
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Project Manager 4
      • Oct 2012 - May 2018

      Global Operations Process Development SharePoint 2007/2010/2013 Site administrator Project Management ITSM Certified Process Design Engineer Global Operations Process Development SharePoint 2007/2010/2013 Site administrator Project Management ITSM Certified Process Design Engineer

    • Hosting Service Manager
      • Jan 2012 - Oct 2012
    • Hosting Service Manager
      • Apr 2011 - Mar 2012

    • Hosting Service Manager
      • Jul 2006 - Dec 2011

      Customer dispute resolution.Preparations of Reason for Outage reports.Tracking of all network and infrastructure outages.Manage IT services and projects for Hosting DivisionHosting Process Documents Administrator (iLink)Support of SAS70, SSAE 16 and PCI AuditsRisk Management interface for Customer and Employee compliance.

    • Technical Services Group Manager
      • Nov 2002 - Jul 2006

      Managed team of engineers supporting managed hosting customers and services Quality review of division helpdesk cases Quality reports for Director of division Developed floor diagrams and electrical one line drawings for all Data Centers

    • Lead Windows Team Engineer/Acting Site Manager
      • Jun 2000 - Oct 2002

      Lead Windows team engineer. Managed 7 employees Acting Site Manager. Managed 13 employees Lead Windows team engineer. Managed 7 employees Acting Site Manager. Managed 13 employees

    • Computer Hardware Manufacturing
    • 1 - 100 Employee
    • Site IT Manager
      • Jul 1999 - Feb 2000

      Responsible for all Hardware and Software related support for the San Jose facility. Working with ERP consultants, led key user team in implementing BaaN series ERP system in the facility in less than 4 months. Responsible for all IT integration into Solectron when Sequel Inc. was acquired. Migrated environment from a primarily Novell environment to an NT environment. Responsible for all Y2K issue remediation for the San Jose facility. Business Disaster Recovery Team member. Responsible for all Hardware and Software related support for the San Jose facility. Working with ERP consultants, led key user team in implementing BaaN series ERP system in the facility in less than 4 months. Responsible for all IT integration into Solectron when Sequel Inc. was acquired. Migrated environment from a primarily Novell environment to an NT environment. Responsible for all Y2K issue remediation for the San Jose facility. Business Disaster Recovery Team member.

    • Information Technology & Services
    • 1 - 100 Employee
    • Site IT Manager
      • Dec 1998 - Jul 1999

      Responsible for all Hardware and Software related support for the San Jose facility. Led team to select MRP replacement for legacy system when funding for Oracle Financials implementation was cut. Setup all infrastructure for new San Jose location and moved all equipment from Santa Clara to San Jose over a weekend and ran production the following Monday.

    • Technical Resources Manager
      • Nov 1997 - Dec 1998

      Responsible for all technical support company wide. Managed technical staff supporting all Network and Server Operations in Santa Clara. Major Accomplishments: Setup High Availability HP9000 Data Center in Santa Clara to support Oracle Financials implementation. Selected and setup Citrix WinFrame Server cluster to front-end Oracle Applications in a WAN environment. Upgraded all Novell and NT 4.0 servers to HP Netserver LH Pro platform. Prepared Novell 4.11 Servers for England and Japan for new production requirements. Setup MS Exchange 5.5 environment and migrated existing MS Mail system. Implemented Internet/Intranet presence including Firewalling, Corporate Web page, FTP transactions with customers.

    • Network and Operations Manager
      • Feb 1996 - Nov 1997

      Novell and NT Network, Desktop Hardware and Software Administration and support. Paradox database administration and development. Managed staff of PC/Network Technicians and Help Desk Call coordinator.

    • Sr. Network Administrator
      • Jan 1993 - Feb 1996

      Responsible for Novell and NT Network, File Server support, Desktop Hardware and Software Administration and support. Paradox database administration and development. Provided all Computer Training to employees.

    • Sr. Systems Analyst
      • Dec 1989 - Jan 1993

      Assisted in Setup of Novell 2.15 200 node LAN, Arcnet network and PC s to replace mainframe terminals. Assisted in implementation of Network Courier E-Mail system. Mapper coordinator administrator for Santa Clara site. Extracted all Quality History from a Burroughs A6 Mainframe and created product quality and warranty validation systems. Developed over 40 Paradox Applications to support various business needs not supported by newly implemented MRP system. Applications included: Quality Receving Inspection System Automated Work Request System for the Chemical Lab, Calibration Lab, Maintenance Dept., MIS Dept., Facilities Dept. Document Request System Closed Loop Corrective Action System ISO 9001 HR EEO Reporting System Class Registration System Budget Forecasting and Tracking System Security Incident Reporting System BAAQ Emission Tracking System

    • Test Engineer
      • Feb 1986 - Nov 1989

      1984 - Installed, configured and supported a 40 node LAN using Burroughs workstations, BTOS OS and an arcnet network to support the PCB Engineering department. First LAN installed in Santa Clara campus. Prior to Microsoft LAN Manager being released. Developed applications using Sperry Mapper 4GL language on Sperry 1170 Mainframe to support quality group. Implemented application in Santa Clara and Singapore and provided training to all end users. Developed Burn-in Oven Data Collection system in R:Base V utilizing barcode technology. Developed Final Test Shop Floor system in R:Base V

    • Computer Hardware Manufacturing
    • 1 - 100 Employee
    • Department Technician
      • Feb 1982 - Feb 1986

      Responsible for all technical, production and personnel issues for the PCB Manufacturing test department. Implemented a Manufacturing Tracking system programmed in Basic running on an IBM PC which required a lot of program changes.

    • PCB Production Test Technician
      • Jan 1979 - Feb 1982

      Increasing responsibilities as an analog and digital test technician. Test and repair PCB s for large system disk drives and string controllers. Involved in implementation of first in-circuit test systems introduced to PCB Manufacturing. Familiar with Fairchild 500, Network General, CAI as well as other PCB test systems.

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