Experience

PetLab Co.

• United Kingdom
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Chief Of Staff

  • Aug 2022 - Present

• Head Of Company Operations

  • Feb 2019 - Aug 2022

  Petlab Co. is the world’s fastest-growing pet supplement business. Launching in December 2018, they have a loyal community of over 1 million+ pets and owners, who have had their lives positively impacted by innovative Petlab Co. products. Petlab Co. is a vibrant, fast-moving, and customer-centric team that values and rewards high-performing players.



CoFoundant

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Global Operations Manager

  • Feb 2019 - Jan 2022

  Following a successful demerger from Altitude Ads, CoFoundant comprises a forward-thinking group of innovators with diverse talents. The vibrant and customer-centric team at CoFoundant provides shared services, including Performance Marketing, HR, Operations, and Finance, to Cel and PetLab Co. While Cel has been ranked #1 by thousands of happy customers for delivering a repertoire of skin and hair care solutions, over 300,000 pets and pet owners have had their lives positively impacted by innovative products produced by PetLab Co. - PetLab Co. has quickly become a company where pet owners seek solutions for different ailments worldwide. Organica, another brand of the CoFoundant, has also received accolades for developing natural and cruelty-free skincare products that have been proven to be most effective. As the Global Operations Manager, I manage the business and HR operations across the 3 brands (CoFoundant, Cel, and Petlab) across multiple geographical regions, including the US, UK and Philippines. I led the global roll-out of projects, processes and software implementations and started with at Altitude Ads with team of 15, we are now at an incredible 188 members globally. The international team members are experts with creative ideas and always ready to develop products that make life better for human beings and animals. Show less



Altitude Ads

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Operations Manager

  • May 2019 - Jul 2020

  Altitude Ads is a fast-growing company that has gained recognition for optimizing front-end campaigns and maximizing down-stream sales for all partners. The company comprises high-performing, vibrant, ambitious, and hardworking individuals with a history of developing cutting-edge digital marketing strategies to promote products online and boost successful brands' growth rate. Driven by the goal of transforming brands into profitable businesses, the talented team employ effective online marketing strategies combined with unmatched traffic generation tactics to launch disruptive advertisement campaigns that generate sales and maximize their partners' market share. As the Operations Manager, I managed the business and HR operations across the 3 brands and led the roll-out of software implementations, processes and projects. Also, I developed competitive compensation packages and succeeded in motivating the workers, resulting in improved performance. Show less

• Office and Recruitment Manager

  • Feb 2019 - May 2019

  As the Office and Recruitment Manager, I oversaw the company's recruitment process in its entirety and responsible for the office's efficient functioning. While working along other think-thanks, a significant focus of my role was developing an efficiency-enhancing workflow that made it possible to accommodate increasing responsibilities. I also designed and implemented recruitment strategies to capture talented hires and decrease the critical position time to fill ratio. Besides improving the response-rates of marketing campaigns, I developed solid job specifications, assessed processes for candidate identification, and coached new hires on the company's values and culture.My achievements are the true identity of a successful, fun, and hardworking professional, and I am very proud of them. I successfully recruited and on-boarded 50+ employees, including board members and senior executives, within 8 months. Besides, I single-handedly led in-house teams, grew a team from 15 to 39 members team, and facilitated the relocation from a single-floor of 20-seater start-up office to a 4-floor of multi-functioning office. No doubt, my successes as the Office and Recruitment Manager was part of the factors that helped me to walk through the career ladder quickly to becoming the Operation Manager and then Global Operation Manager Show less



SARL/BVBA

• Belgium

• International Business Consultant

  • 2015 - Dec 2018

  Back in 2015, I travelled across Europe, most notably Spain, France, Belgium, Germany, Netherlands, Switzerland, Poland, and Latvia, as well as the Caribbean Islands, including Mexico, Guadeloupe, Martinique, and Barbados. In the course of my travels, I stumbled on start-ups that are struggling to break-even. Given my love for new business start-ups, I immediately decided to provide tips to help the new business owners achieve desired results. So, I ended up as an Independent Business Consultant. As an Independent Business Consultant for start-ups in the UK, Belgium, and France. I helped business owners build their companies from scratch, managed and consulted for start-ups on company structure, HR, recruitment, finance, government audits for custom bonded warehouses, and implemented processes and procedures to make them compliant, more efficient, and profitable. Show less



REED

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Reed Accountancy

  • 2013 - 2015

  REED is the topmost recruiter in the UK with expertise across 20 sectors, including Accountancy, Banking, Business Support, Care, Education, Engineering, Finance, Health, Hospitality & Leisure, HR, Insurance, Legal, Marketing & Creative, Procurement & Supply Chain, Property & Construction, Retail, Sales, Scientific, Secure, and Technology. With over 55 years in providing permanent, contract, temporary and outsourced recruitment solutions, REED exceeds industry expectations by delivering the best and unmatched recruitment experience. As the Reed Accountancy, I worked on fast-paced, hard to fill, and multi-vacancy roles while helping businesses to recruit the best accounting and finance staff to manage their accounting team. I earned the top temporary weekly recruitment billings within the accountancy sector in my first year regionally before exiting the company. Show less



Barclays UK

• United Kingdom
• Banking
• 700 & Above Employee

• Regional Customer Service Champion

  • 2012 - 2013

  As the Regional Customer Service Champion, I was responsible for all aspects of the customer experience. This includes establishing and documenting customer care policies and procedures, managing the day-to-day relationship with the third party call center, handling complex queries and service requests, coaching staff on delivering exemplary customer service, developing effective strategies, and maintaining a positive work environment.During my tenure as Regional Customer Service Champion, I improved the overall branch customer service, assessed the customer service operations, and provided a comprehensive report on the customer service department's performance within the Heathrow London region. I also increased average customer satisfaction, decreased the cost of complaint-handling by millions of dollars, and enhanced clarity of the bank's regional office communication by developing world class strategies. Show less

• Customer Service Representative

  • 2008 - 2013

  Barclays bank is a transnational corporation well known for moving, lending, investing, and protecting money for customers and clients. The bank creates numerous opportunities to help customers, clients, colleagues, and society achieve targeted goals while maximizing her benefit. As a leading bank, Barclays does not play with her client or customers. Customers and clients are at the heart of the bank. The Customer Service Department of the Barclays bank is second to none as members of the department always showcase people skills and prioritize the bank's clients and customers. During my time at Barclays, I tailored my communication to meet customer needs efficiently, resulting in an increased customer retention rate. Additionally, I resolved an average of 800 inquiries in any given month and routed technical queries to designated channels for proper resolution, leading to a 45%+ reduction in the number of tickets in a queue. Show less