Senior Business Analyst

• Oct 2018 - Present

Business Analyst

• Jun 2018 - Sep 2018

Business Analyst

• Jan 2016 - Jun 2018

Functional Business Analyst

• Aug 2008 - Dec 2015

- Provide prompt support to users of all levels in a customer focused manner via telephone, email or in person- Collect requirements from key stakeholders in order to develop new system solutions or process changes and document into functional specifications- Work actively with end users to coordinate user acceptance testing of all changes- Deliver targeted training and develop any required training material or user guides- Facilitate the timely implementation of system or process changes to minimise disruption to the business- Communicate with key stakeholders in regards to system or process changes- In-depth process and configuration knowledge of Oracle eBusiness Suite HR modules including: Human Resources, Self Service, Time and Labour, Payroll, Learning Management, Performance Management

Human Resources Advisor - Process and Systems

• Sep 2007 - Aug 2008

- Provide prompt support and deliver targeted training to HR/Payroll users in a customer focused manner via telephone, email or in person- Actively work with the IT function to coordinate the timely roll out of system and process changes and include any specific training requirements- Develop and maintain HR and Payroll training manuals, policies and procedures to ensure they are relevant- Identify process gaps and provide recommendations to key stakeholders for improvements- Conduct regular reviews of system data to ensure accuracy and relevance- Create accurate Oracle Discoverer reports for HR and Payroll users

Payroll Project Officer

• Mar 2007 - Sep 2007

- Develop and maintain payroll specific documentation and training materials- Undertake specific payroll projects from inception to completion, within set time frames- Ensure that company policies, processes and procedures are maintained and applied to payroll processing- Provide assistance as required with payroll processing and reporting

Human Resources Associate

• Dec 2004 - Mar 2007

- Perform accurate data entry of employee information in Oracle eBusiness Suite and other HR databases- Provide timely support to customers of all levels who are seeking guidance via telephone, email or in person- Perform administrative duties to support the lifecycle of employees, including offer letters, change of terms and conditions notices, and termination letters- Ensure HR Customer Support team meets all key performance indicators- Gain an in-depth knowledge of HR policies and procedures- Contribute to improving processes within the HR Customer support team