Experience

Tokyo Gardens Catering
• United States
• Food and Beverage Services
• 1 - 100 Employee
• Executive Administrative Assistant

  • Jul 2023 - Present


Exquisite Catering Cuisine

• United States
• Restaurants
• 1 - 100 Employee

• Executive Personal Assistant

  • Feb 2022 - Jul 2023

  Provided extensive administrative support to executive management in leading all aspects of catering business operations. Conduct research and prepare reports, presentations, and other materials as required. Manage all scheduling aspects for an off-premise catering service to ensure smooth coordination of events and satisfied clients. Assist in planning and executing off-premise catering events. Facilitate production of food for off-premise catering events including coordinating with the culinary team, food production, and delivery. ● Increased engagement and brand awareness by creating engaging and informative monthly newsletter content for website and email distribution. ● Acted as the main point of contact for barter/rental companies, and venues, facilitating effective communication and strengthening business relationships with third-party entities. ● Oversaw an online web store and managed weekly meal program titled Exquisite Healthy Eats, leading to increased sales and revenue. I am also responsible for creating our monthly newsletter for our website and email blast. I am the liaison with our barter company, rental company, venues, as well as first contact for clients. We also have an online webstore and a weekly delivered meal program called Exquisite Healthy Eats. Show less



Collins Aerospace

• Singapore
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • May 2021 - Dec 2021

  Steer the full spectrum of duties associated with customer services management by handling inbound/outbound customer calls and emails in timely and professional manner. Provided accurate information to customers regarding product availability, pricing, and lead times. Perform accurate and timely data entry for all incoming RMA’s, resulting in improved tracking and management of customer requests. Labeled units and prepare RMA folders for efficient tracking, leading to faster processing and turnaround times. Monitored daily incoming/outgoing units and communicate with customers promptly regarding shipment dates, resulting in improved customer satisfaction. ● Maintained status of RMA items on the B/E portal, leading to better tracking and management of customer requests. ● Allocated resources strategically to support burndown and incoming items, resulting in more efficient use of company resources and faster turnaround times. ● Delivered products within defined timelines without any delays by ensuring daily preparation of items for shipping and maintenance of RMA reports in ERP system. ● Prioritized dollar values and quantity of part numbers for rebuild to expedite burn down while managing inventory of priority items to ensure availability, which reduces the overall processing time. Show less



BLISS HAMMOCKS, INC.

• United States

• Customer Service Support Manager

  • Jan 2013 - Oct 2020

  Developed and implemented customer service policies and procedures to ensure consistency and quality across all channels. Managed customer service operations including order placement, shipment creation, tracking, and resolution of lost shipments. Collaborate with account managers and manage the Barter Account system to ensure smooth flow of operations. Assist with troubleshooting and fixing computer issues by employing technical skills. Supported in collection of outstanding payments and obtained proof of delivery for outstanding payments. ● Enhanced personal and team performance by providing strategic vison and leadership to staff members. ● Oversaw website order portals for major accounts such as Wal-Mart, Macy's Backstage, Sierra Trading, QVC, Zulily, and CVS. ● Contributed to all aspects of the Bliss Hammocks business, demonstrating the ability to adapt to changing demands. ● Attained utmost client satisfaction by resolving customer complaints and offering alternative solutions for buyer’s remorse, such as replacement or repair parts. Show less