Senior Onboarding Manager

• Oct 2022 - Present

Onboarding Manager

• Aug 2021 - Sep 2022

Clinical Compliance Specialist

• May 2021 - Aug 2021

Operations Associate

• Jul 2020 - Jun 2021

Operations Associate / Credentialing Advisor

• Jan 2019 - Jun 2020

- Managed compliance processes for travel nurses as they met hospital requirements and received clearance for work. Supported 175 nurses in 2019 as they completed the credentialing process, exceeding annual goals. - Maintained an average caseload of up to 30 nurses for outreach, communication, medical testing and inquiries. -Collaborated with third party vendors to ensure compliance deadlines were met. Approximately 85% of nurses were credentialed on time with minimal disruptions or delays. Show less

Patient Care Coordinator

• Feb 2018 - Jan 2019

-Engaged patients through relevant, entertaining content on practice social media accounts. Updated patients and community on office activities with upbeat images and compelling messaging. - First point of contact in a high volume orthodontics practice. Interfaced with patients, maintained records, processed payments, and managed office schedule. Handled sensitive patient information in HIPAA-compliant manner. - Planned and executed successful special events and team building experiences. Show less

Front Office Receptionist

• Aug 2017 - Feb 2018

- Primary customer liaison. Staffed reception area, greeted visitors and directed telephone calls and in person requests. - Completed new hire and termination paperwork for rotating employees. - Primary customer liaison. Staffed reception area, greeted visitors and directed telephone calls and in person requests. - Completed new hire and termination paperwork for rotating employees.

Communication Department Peer Advisor

• Aug 2016 - May 2017

- Mentored 15 first year and transfer students by offering study tips, registration advice, information about upcoming opportunities, and helping them achieve educational and professional goals. - Acted as on-call peer advisor Counseled fellow students to better handle academic and personal stressors. - Presented to audiences of 150 students about major requirements, academic and extracurricular opportunities, and advising services. Total audience included up to 900 advisees. - Wrote six articles for the Communication advising blog. Covered academic and student development issues, as well as weekly reflections that connected advising insights with social theory. Show less

PR Intern

• May 2016 - Aug 2016

- Built media lists for an array of topics ranging from sports to fashion. Kept contact lists up to date. - Compiled competitive intelligence reports containing current news and updates in the online education industry. - Built media lists for an array of topics ranging from sports to fashion. Kept contact lists up to date. - Compiled competitive intelligence reports containing current news and updates in the online education industry.

Comminications Intern

• May 2015 - Aug 2015

- Published eight articles about diabetes on the organization’s blog and other social media channels. - Conducted interviews with donors, patients and medical staff. Wrote featured articles about organizational leaders. - Organized employee data to update over 100 physician profiles. Assisted in subtitling company videos for accessibility. - Published eight articles about diabetes on the organization’s blog and other social media channels. - Conducted interviews with donors, patients and medical staff. Wrote featured articles about organizational leaders. - Organized employee data to update over 100 physician profiles. Assisted in subtitling company videos for accessibility.

Online Content Intern, WPRO 630 Radio

• Mar 2013 - May 2013

- Supported the Online Producer as a communications intern. - Conducted interviews and published numerous bylined online articles, including press releases and breaking news stories. - Helped to oversee online content and managed online events calendar as an intern. - Supported the Online Producer as a communications intern. - Conducted interviews and published numerous bylined online articles, including press releases and breaking news stories. - Helped to oversee online content and managed online events calendar as an intern.