Account Manager

• Mar 2021 - Present

Operations Manager

• Nov 2019 - Mar 2021

• Uses iCIMS for all non clinical recruiting, clinical and non clinical candidate tracking. Conducts phone screens and interviews for front office and dental assistant positions. Assists Regional leadership in onboarding and coaching new and existing team members in training modules and online courses, develops IDP’s for front office duties, patient care, and practice flow. Uses Workday for all benefits management and time keeping. Conducts yearly reviews and inputs merit increases. Manages specialists and specialty assistants schedules for Endodontics and Periodontics. Efficiently multitasks to complete front office tasks including CPS and online scheduling, verifying insurance, collecting payments, and preparing specialists paperwork. • Drives revenue and profit growth through implementing best operational and service practices. Analyzes profit and loss statements to manage expenses and educate the practice team on opportunities for improvement. Coaches associate doctors based on personal performance metrics. Meets with regional team monthly for office financial presentations and training. Audits insurance claims to for adjustments and tracks patient and insurance collections to increase bottom line. Conducts weekly front office meetings and monthly team meetings to review office metrics, strengthen knowledge base and increase productivity. Coordinates with Lead Dental Assistant on all supply orders, lab case receiving, and monthly safety walk-throughs.. • Provides superior patient care through responsiveness and sensitivity to patient needs. Resolves patient dissatisfaction in an urgent and professional manner. Effectively communicates with clinicians and patients to coordinate treatment. Successfully consults with patients to increase case acceptance and sell in-office discount plans as well as Smile Generation and Care Credit financing. Assists marketing team to attract new patients, increase online engagement and reviews, and plan community events. Show less

Operations Manager In Training

• Nov 2019 - Nov 2019

Operations Manager

• Oct 2016 - Nov 2019

• Provides an unparalleled customer experience and continuously develops genuine relationships to increase customer base and generate traffic. Implements customer engagement techniques to increase conversion and achieves an average of a 25% conversion rate. Manages and coaches a rotating staff of 25 to 40 employees. Responsible for part-time and seasonal hiring and training in customer service, sales, and loss prevention. • Achieves hourly sales goals by motivating staff through contests and creative learning exercises. Analyzes weekly sales reports and key performance indicators through EDW to determine future sales goals and class focuses. Conducts weekly management meetings and sends daily detailed reports to District Manager to asses business challenges and opportunities for growth. Inputs sales, OMNI sales, and payroll on Excel E-Ledger to track sales and achieve bonus goals. Uses Kronos to schedule employees, make shift adjustments, and submit payroll. • Assists in flash processing of 50-150 cartons per week, organizes and audits inventory, and responsible for monthly class cycle counts. Prepares up to 150 online and OMNI orders for shipment per day. Identifies facility and safety issues, communicates with vendors and contractors to resolve issues, files Wazagua injury reports, and completes yearly health and safety walk-through. Orders and maintains store supplies and equipment. Plans and executes quarterly store events including a Humane Society adoption event and community Pop-Up Markets. Show less

Independent Business Owner

• Nov 2013 - Feb 2016

" Maintain client and customer relations through advertising and networking " Complete purchasing and maintain inventory " Attend local fashion weeks and fabric expos " Schedule pick-up and deliveries " Design and alter garments including rush orders " Schedule and provide sewing lessons " Maintain client and customer relations through advertising and networking " Complete purchasing and maintain inventory " Attend local fashion weeks and fabric expos " Schedule pick-up and deliveries " Design and alter garments including rush orders " Schedule and provide sewing lessons

Mycology Lab Technician

• Nov 2012 - May 2013

• Responsible for Identifying mold genus colonies and spore counts on 100+ cultures, swabs, bio-tapes, and air slides including air-o-cell and z5 per day. Determined CFU (colony forming units) on cultures as well as determined live growth on swabs and bio-tapes. Efficiently used company software to enter genus and spore counts. • Prepared swab cultures for species identification and calculated spore counts on swabs. Estimated spore counts on air slides if counts exceeded predetermined value per field of view. Identified types of debris on air slides and determined level of debris.• Adhered to OSHA laboratory standards, maintained laboratory equipment, and collaborated with team in achieving 100% on yearly audit. Trained in assisting additional laboratory functions including short term radon sample analysis, handling of samples, and ensuring proper analysis by machines. Show less

Customer Service

• Aug 2012 - Nov 2012

• Demonstrated proficiency in providing customer service while using company software for consumer sample data entry. Responsible for quality control for home inspector accounts and mold reports, and organized all home inspector chain of custodies. Capable of evaluating and explaining mold and radon test results to customers. Provided step by step instructions on 14 different home test kits and guided customers through company website and online test kit registration.• Collaborated with shipping and receiving departments to ensure proper and timely shipment of long term radon samples. Assisted sales team in instructing test kit retailers on use and instructions. • Exemplified an exceptionally patient and understanding demeanor while resolving customer concerns and inquiries. Investigated payment and logistics issues in a timely manner to maintain client relations. Show less