Experience

CIEN+

• United States
• Advertising Services
• 1 - 100 Employee

• PMO & Process Analyst

  • Jun 2023 - Present

  Development of financial and operational automatized dashboards and reports orientated to information control, monitoring, and decision-making. Analysis of business requirements and make evidence-based recommendations to support process development and improvements and own the process inventory. Development of financial and operational automatized dashboards and reports orientated to information control, monitoring, and decision-making. Analysis of business requirements and make evidence-based recommendations to support process development and improvements and own the process inventory.



Center Source Group

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Workforce Management

  • Apr 2022 - Jun 2023

  Process improvement, reports development using data processing tools, management of metrics and KPIs, management of a large number of results-oriented FTEs in different lines of business. Process improvement, reports development using data processing tools, management of metrics and KPIs, management of a large number of results-oriented FTEs in different lines of business.



IGT Solutions

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Workforce Management

  • Nov 2021 - Apr 2022

  Management of client-company relations, management of new accounts, processes development, reports and visuals development by using BI and data process tools, projections and daily intraday, management of metrics and KPIs, leadership and staff training. Management of client-company relations, management of new accounts, processes development, reports and visuals development by using BI and data process tools, projections and daily intraday, management of metrics and KPIs, leadership and staff training.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Workforce Management

  • Nov 2020 - Nov 2021

  Client-company relations, Management of new high-FTE accounts, analysis and management of financial information, real-time analysis, leadership and staff training, processes development, development of historical and forecast reports, capacity and availability analysis. Client-company relations, Management of new high-FTE accounts, analysis and management of financial information, real-time analysis, leadership and staff training, processes development, development of historical and forecast reports, capacity and availability analysis.



Arcos Dorados

• Uruguay
• Food and Beverage Retail
• 700 & Above Employee

• Crew

  • Jun 2018 - Jan 2019