Experience

TeleWare plc

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Solutions Executive

  • Feb 2009 - Present

  "TeleWare design software to help business communicate better with their customers and employees by routing communications more effectively. By recording and analysing these communications we are able to discover how companies can better connect with customers to improve their experience, manage governance and grow revenues. Working with great partners, both large and small, we have helped many businesses gain the benefits of intelligent communications over the last 25 years including over 20% of the FTSE 100. Our creative and flexible approach together with our focus on delivering the best partner and customer experience has set us apart and enabled us to differentiate our partner offerings and turbo charge their customers performance."As a Business Solutions Executive my role is to provide technical expertise, product demonstration and presentations around architecture and delivery of TeleWare's enterprise solutions as well as hosted propositions including Hosted Voice, SIP trunking, Mobile Compliance and Fixed Mobile Convergence strategies.Build business propositions for an expanding reseller market demonstrating integration, flexibility, scalability and a SIP and GSM based future proof design including completion of RFI, pre-qualification and tender questionnaires.Develop enhancements to proposal documentation, templates, technical diagrams, supporting materials and configuration tools to support account management and customer understanding of technical solutions.Incorporate strategies for single number contactability, unified communications, contact centre operations, IVR, conferencing and call recording for FCA compliance.