Guest Experience Manager

• Mar 2022 - Present

Guest Services Manager

• Apr 2018 - Jun 2022

Manager on Duty

• Apr 2016 - Apr 2018

Management Trainee/Resort Host Shift Leader

• Sep 2014 - Feb 2016

• Handled Check in, Check out.• Handled request from guest such as restaurant reservation, tours, etc.• In charge of Foreign Minister of Singapore Delegation (May 2014).• Perform a Supervisor Position as part of Management Trainee

Resort Host

• Jul 2013 - Aug 2014

• Handled Check in, Check out.• Handled request from guest such as restaurant reservation, tours, etc.• In charge of Foreign Minister of Singapore Delegation (May 2014).

Front Desk Agent Interniship

• Nov 2011 - May 2012

• Handled reservations from the different online travel sites.• Took room service for the guests and punched it in the POS system.• Occasionally helped the Front Office Assistant Manager to create revenue reports.• Two months cross training with sales department, laundry, housekeeping and F & B for two months. • Handled reservations from the different online travel sites.• Took room service for the guests and punched it in the POS system.• Occasionally helped the Front Office Assistant Manager to create revenue reports.• Two months cross training with sales department, laundry, housekeeping and F & B for two months.

Guest Service Agent Internship

• Jan 2010 - Jul 2010

• Handled reservations and internal guest calls for any need.• Received recognition for my constant upselling.• Assigned to duties such as take care of the web site reservations, prepare daily revenue reports every day, charge no shows.• Upgraded the power point presentation for a departmental training. • Handled reservations and internal guest calls for any need.• Received recognition for my constant upselling.• Assigned to duties such as take care of the web site reservations, prepare daily revenue reports every day, charge no shows.• Upgraded the power point presentation for a departmental training.