Experience

On Sabbatical

• United States
• Program Development
• 100 - 200 Employee

• Director & Consultant Contractor

  • Mar 2014 - Present

  Sydney, Australia Providing contract services for Program & Project Management, Product Development, Payments & Financial Services. Broad IT and Business Management/Development Consulting Skill-sets to a range of B2B Financial Institution Clients and Banking clients. More recently Alan completed major multi-year programs of work with FIS Clear2Pay as Program Director on the FIS CBA (Commonwealth bank) Enterprise Payments Program and also Macquarie Bank NPP (Next Payment Platform) Program. Core Consulting… Show more Providing contract services for Program & Project Management, Product Development, Payments & Financial Services. Broad IT and Business Management/Development Consulting Skill-sets to a range of B2B Financial Institution Clients and Banking clients. More recently Alan completed major multi-year programs of work with FIS Clear2Pay as Program Director on the FIS CBA (Commonwealth bank) Enterprise Payments Program and also Macquarie Bank NPP (Next Payment Platform) Program. Core Consulting Service Skills including - IT & Business Program & Project Management (Enterprise Agile Delivery & Traditional Waterfall SDLC/Project Methodologies), Management Consulting, Leadership and development, Organisational Transformation & Change Leadership, Program/Project Management Office Leadership, Management of IT Development, Production Support & Operational Teams, Business Product Development & Product Management (IT & Business Units), Infrastructure Re-engineering Programs (End-to-End Leadership), Professional Services & Business Development, Client Services & Sales Leadership Support, Financial Services, Banking, Payments Portfolio Specialisations, Executive IT Reporting, Presentations, Communications to GM & C-level/Board Level Show less



Fiserv

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Program Manager

  • Jan 2015 - Sep 2015

  Sydney, Australia Senior Program Management role on contract with Fiserv and working closely with Product Development, Vendor and Client groups for a new Wealth Management Compliance Product for the Australian market (with the product also being portable across regional/International markets). The role also encompassed Leading a number of Fiserv Regional Program Office re engineering targets for knowledge share, automation, efficiency, performance management and executive reporting across the group and regional… Show more Senior Program Management role on contract with Fiserv and working closely with Product Development, Vendor and Client groups for a new Wealth Management Compliance Product for the Australian market (with the product also being portable across regional/International markets). The role also encompassed Leading a number of Fiserv Regional Program Office re engineering targets for knowledge share, automation, efficiency, performance management and executive reporting across the group and regional teams. Show less



Fiserv

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Program Manager

  • Mar 2014 - Aug 2014

  Sydney, Australia Senior Program Management role to provide interim leadership on short-term contract with Fiserv supporting the Westpac OTP On-line Transformation Program. Managing the Fiserv Program Delivery on Release-1.2. leading an International program team in excess of 200 team members across various application development feature groups, development, testing, project management, business analysts, architecture, infrastructure, database, project support staff and subject matter experts. On Client site… Show more Senior Program Management role to provide interim leadership on short-term contract with Fiserv supporting the Westpac OTP On-line Transformation Program. Managing the Fiserv Program Delivery on Release-1.2. leading an International program team in excess of 200 team members across various application development feature groups, development, testing, project management, business analysts, architecture, infrastructure, database, project support staff and subject matter experts. On Client site and managing both business and technical relationships, and commercial support. Show less



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director Product Management

  • Apr 2009 - Jan 2014

  Sydney, Australia Regional Product Development & Management role for First Data Apac region with primary focus on Australia domestic market, while also supporting selective opportunities in FD Singapore, China & Korea. Reporting to the Head of Product Apac. Product portfolio's included switching & issuing services, scheme enhancements and compliance, fraud & risk management and business projects and later extended to include a subset of additional product initiatives under ATM, merchant POS, data analytics… Show more Regional Product Development & Management role for First Data Apac region with primary focus on Australia domestic market, while also supporting selective opportunities in FD Singapore, China & Korea. Reporting to the Head of Product Apac. Product portfolio's included switching & issuing services, scheme enhancements and compliance, fraud & risk management and business projects and later extended to include a subset of additional product initiatives under ATM, merchant POS, data analytics, e-commerce, internet payment gateway strategy and on-line & mobile payments strategy.

• Senior Manager ATM Industry Project

  • Apr 2008 - Apr 2009

  Sydney, Australia Senior Business Program Management role for Industry ATM Direct Charging initiative. Reporting to the SVP sales & marketing and program steering committee. The role was part of the corporate sales team and responsible for the delivery of all business change for First Data & Cashcard ATM line of business. Included a comprehensive corporate and retails clients communication and engagement delivery plan, client engagement as well as industry engagement. The role also involved close coordination… Show more Senior Business Program Management role for Industry ATM Direct Charging initiative. Reporting to the SVP sales & marketing and program steering committee. The role was part of the corporate sales team and responsible for the delivery of all business change for First Data & Cashcard ATM line of business. Included a comprehensive corporate and retails clients communication and engagement delivery plan, client engagement as well as industry engagement. The role also involved close coordination with the FD Technical Program Manager for IT related changes [31,000 project hours]



Strategic Payment Services Ltd [SPS]

• Core Systems Manager

  • Dec 2007 - Mar 2008

  Sydney, Australia Short term assignment managing a development, testing and certification team in the delivery of multiple project streams. Projects included core switch enhancements, bilateral link projects, interchange and settlement reporting enhancements, infrastructure switch releases, POS & ATM device application testing and certification.



Cardlink Services Limited

• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Manager

  • Jul 2007 - Nov 2007

  Sydney, Australia Interim leadership for an application development and support team responsible for Bpay processing [premier national bill payments service], Card IVR [Integrated Voice Response Authorisation Services] and CSW [Cardlink Web Authorisation Services]. Also providing interim program management for an IT architecture strategic review and to establish the program governance and delivery structure for replacement of various CSL systems.



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Payments Consultant

  • Sep 2006 - Jan 2007

  Sydney, Australia Contract Payments Consultant for TCS supporting the American Express Establishment Services Group Technologies [ESG] teams in EMEA and JAPA.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Director Technologies, EMEA

  • Jul 2005 - Aug 2006

  Brighton, United Kingdom EMEA regional technologies director for various development, support and operational portfolios including - acquiring systems, on-line transaction handling systems, authorisations & submissions, settlements, merchant servicing, MIS, EMV, EMEA POS & ATM coverage, network information strategy, regional DR & BCP strategy for on-line/real time services, sarbanes oxley compliance. Role Included International program management and delivery across the portfolios as well as staffing and P&L financial… Show more EMEA regional technologies director for various development, support and operational portfolios including - acquiring systems, on-line transaction handling systems, authorisations & submissions, settlements, merchant servicing, MIS, EMV, EMEA POS & ATM coverage, network information strategy, regional DR & BCP strategy for on-line/real time services, sarbanes oxley compliance. Role Included International program management and delivery across the portfolios as well as staffing and P&L financial management for strategic quality plan SQP/KPI goals and managing key internal/external partner relationships/stakeholders.

• Director Technologies, JAPA

  • Oct 2000 - Jun 2005

  Sydney, Australia JAPA regional technologies director for various development, support and operational portfolios including - acquiring systems, on-line transaction handling systems, authorisations & submissions, settlements, merchant servicing, MIS, EMV, JAPA POS & ATM coverage, network information strategy, regional DR & BCP strategy for on-line/real time services, sarbanes oxley compliance. Role Included International program management and delivery across the portfolios as well as staffing and P&L financial… Show more JAPA regional technologies director for various development, support and operational portfolios including - acquiring systems, on-line transaction handling systems, authorisations & submissions, settlements, merchant servicing, MIS, EMV, JAPA POS & ATM coverage, network information strategy, regional DR & BCP strategy for on-line/real time services, sarbanes oxley compliance. Role Included International program management and delivery across the portfolios as well as staffing and P&L financial management for strategic quality plan SQP/KPI goals and managing key internal/external partner relationships/stakeholders.

• Director Transaction Services, EMEA

  • Sep 1996 - Oct 2000

  Brighton, United Kingdom EMEA regional technologies director for various development, support and operational portfolios across American Express European Transaction Services - including on-line transaction handling systems, authorisations & submissions, settlements, acquring systems, merchant servicing, MIS, EMV, EMEA POS & ATM coverage, network information strategy, regional DR & BCP strategy for on-line/real time services, industry compliance and chip enablement initiaitives, Role Included International program… Show more EMEA regional technologies director for various development, support and operational portfolios across American Express European Transaction Services - including on-line transaction handling systems, authorisations & submissions, settlements, acquring systems, merchant servicing, MIS, EMV, EMEA POS & ATM coverage, network information strategy, regional DR & BCP strategy for on-line/real time services, industry compliance and chip enablement initiaitives, Role Included International program management and delivery across the portfolios as well as staffing and P&L financial management for strategic quality plan SQP/KPI goals and managing key internal/external partner relationships/stakeholders



JCB／株式会社ジェーシービー

• Financial Services
• 100 - 200 Employee

• Systems Manager EMEA

  • Apr 1995 - Aug 1996

  London, United Kingdom Management of various acquiring and transaction processing systems for JCB Europe including development, support and operational responsibility. Project management across delivery portfolio including staff and financial accountability. Vendor and key service account management.



HGCA, Ministry of Agriculture [Quango]

• PC Services Manager

  • Jul 1991 - Apr 1995

  London, United Kingdom Systems and network management, application development, maintenance and support, project managment, vendor management, capacity planning, DR, staff and financial management.