Experience

AWAL

• United Kingdom
• Musicians
• 100 - 200 Employee

• Director, Digital Operations and Supply Chain

  • Oct 2017 - Present

  Oversee day to day Operational and technical management of digital distribution partnerships, including dedicated account ownership of several DSPs Expert in in-house digital delivery specifications and supply chain systems and workflows, including identification, planning, and implementation of new features and upgrades to support digital distribution capabilities Management and resolution of operational and technical issues relating to digital distribution to… Show more Oversee day to day Operational and technical management of digital distribution partnerships, including dedicated account ownership of several DSPs Expert in in-house digital delivery specifications and supply chain systems and workflows, including identification, planning, and implementation of new features and upgrades to support digital distribution capabilities Management and resolution of operational and technical issues relating to digital distribution to DSPs Ownership of back catalogue and new release digital distribution activities for DSPs, including ensuring optimised and accurate content availability at DSPs Provide timely resolutions and structured feedback for client-facing teams when issues are reported Management of new DSP on-boarding and integration with in-house supply chain systems Management of DSP off-boarding and termination Definition and implementation of DSP-specific end-to-end digital distribution workflows and processes Training, education, communication, and collaboration activities with other teams and stakeholders Generates reporting and analysis on Digital Supply Chain Show less Oversee day to day Operational and technical management of digital distribution partnerships, including dedicated account ownership of several DSPs Expert in in-house digital delivery specifications and supply chain systems and workflows, including identification, planning, and implementation of new features and upgrades to support digital distribution capabilities Management and resolution of operational and technical issues relating to digital distribution to… Show more Oversee day to day Operational and technical management of digital distribution partnerships, including dedicated account ownership of several DSPs Expert in in-house digital delivery specifications and supply chain systems and workflows, including identification, planning, and implementation of new features and upgrades to support digital distribution capabilities Management and resolution of operational and technical issues relating to digital distribution to DSPs Ownership of back catalogue and new release digital distribution activities for DSPs, including ensuring optimised and accurate content availability at DSPs Provide timely resolutions and structured feedback for client-facing teams when issues are reported Management of new DSP on-boarding and integration with in-house supply chain systems Management of DSP off-boarding and termination Definition and implementation of DSP-specific end-to-end digital distribution workflows and processes Training, education, communication, and collaboration activities with other teams and stakeholders Generates reporting and analysis on Digital Supply Chain Show less



IFPI

• United Kingdom
• Musicians
• 100 - 200 Employee

• Junior Anti-Piracy Operations Specialist

  • Jul 2016 - Oct 2017

  Working in copyright enforcement for one of the leaders in anti-piracy protection, specialising in the monitoring and removal of infringing content. Duties include; liaising with copyright holders, record labels and National Groups, monitoring and removing infringing content from User Generated Content platforms, blogs, cyberlockers and P2P sites, working with large data sets and maintaining metadata databases, researching the ISP, registrar and registrant information of infringing domains and… Show more Working in copyright enforcement for one of the leaders in anti-piracy protection, specialising in the monitoring and removal of infringing content. Duties include; liaising with copyright holders, record labels and National Groups, monitoring and removing infringing content from User Generated Content platforms, blogs, cyberlockers and P2P sites, working with large data sets and maintaining metadata databases, researching the ISP, registrar and registrant information of infringing domains and escalating infringement reporting to ensure optimal compliance from hosts and uploaders in removing the infringing material, managing member requests and pre-release leaks, ensuring that the needs of our customers are met with a professional and speedy response, and working on ways to improve anti-piracy processes. Show less Working in copyright enforcement for one of the leaders in anti-piracy protection, specialising in the monitoring and removal of infringing content. Duties include; liaising with copyright holders, record labels and National Groups, monitoring and removing infringing content from User Generated Content platforms, blogs, cyberlockers and P2P sites, working with large data sets and maintaining metadata databases, researching the ISP, registrar and registrant information of infringing domains and… Show more Working in copyright enforcement for one of the leaders in anti-piracy protection, specialising in the monitoring and removal of infringing content. Duties include; liaising with copyright holders, record labels and National Groups, monitoring and removing infringing content from User Generated Content platforms, blogs, cyberlockers and P2P sites, working with large data sets and maintaining metadata databases, researching the ISP, registrar and registrant information of infringing domains and escalating infringement reporting to ensure optimal compliance from hosts and uploaders in removing the infringing material, managing member requests and pre-release leaks, ensuring that the needs of our customers are met with a professional and speedy response, and working on ways to improve anti-piracy processes. Show less



Shazam

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Music Encoding Manager (Database Management)

  • Mar 2005 - Dec 2015

  Responsible for the successful operation and growth of the music database. In charge of recruitment and development. Trouble shooting on all ingestion and metadata processes/issues. Lead on multiple integrations co-ordinating the efforts of both internal and external teams. • Responsible for multiple Shazam music database integrations. Managed Integration of partners from initial contact, contract negotiation, technical integration and ongoing support. • Coordinated International… Show more Responsible for the successful operation and growth of the music database. In charge of recruitment and development. Trouble shooting on all ingestion and metadata processes/issues. Lead on multiple integrations co-ordinating the efforts of both internal and external teams. • Responsible for multiple Shazam music database integrations. Managed Integration of partners from initial contact, contract negotiation, technical integration and ongoing support. • Coordinated International music consultants (inc. APAC, Latin America & Russia) managing efforts to locate and obtain track audio and data while also implementing internal processes to QA international language metadata and tracks ensuring the highest possible quality. • Managed and monitored team development needs through creation of development plans, regular 1 to 1s and synchronisation between business needs and individual skill. • Created and maintained companywide metadata guidelines. • Lead multiple cross business data transformation projects to identify data patterns in partner data to create transformation rules ensuring data brought into the business met strict quality guidelines. • Managed end to end lyric ingestion project. Managing team of 10 people running across multiple shifts and tight company goals for app feature delivery. • Managed day to day operation of lyric ingestion team ensuring smooth running of data ingestion for live data. • Working closely with data reporting team regularly analysed content partner data submissions to ensure the business was receiving noticeable return on investment, based on the outcome of these reviews deals would be reviewed and renegotiated. • Played an important part in the establishment of the ‘Shazam For TV’ project in 2011. This successfully enables partners to give customers a second screen option whilst viewing TV shows, music videos, films and adverts, thereby enhancing their engagement. Show less Responsible for the successful operation and growth of the music database. In charge of recruitment and development. Trouble shooting on all ingestion and metadata processes/issues. Lead on multiple integrations co-ordinating the efforts of both internal and external teams. • Responsible for multiple Shazam music database integrations. Managed Integration of partners from initial contact, contract negotiation, technical integration and ongoing support. • Coordinated International… Show more Responsible for the successful operation and growth of the music database. In charge of recruitment and development. Trouble shooting on all ingestion and metadata processes/issues. Lead on multiple integrations co-ordinating the efforts of both internal and external teams. • Responsible for multiple Shazam music database integrations. Managed Integration of partners from initial contact, contract negotiation, technical integration and ongoing support. • Coordinated International music consultants (inc. APAC, Latin America & Russia) managing efforts to locate and obtain track audio and data while also implementing internal processes to QA international language metadata and tracks ensuring the highest possible quality. • Managed and monitored team development needs through creation of development plans, regular 1 to 1s and synchronisation between business needs and individual skill. • Created and maintained companywide metadata guidelines. • Lead multiple cross business data transformation projects to identify data patterns in partner data to create transformation rules ensuring data brought into the business met strict quality guidelines. • Managed end to end lyric ingestion project. Managing team of 10 people running across multiple shifts and tight company goals for app feature delivery. • Managed day to day operation of lyric ingestion team ensuring smooth running of data ingestion for live data. • Working closely with data reporting team regularly analysed content partner data submissions to ensure the business was receiving noticeable return on investment, based on the outcome of these reviews deals would be reviewed and renegotiated. • Played an important part in the establishment of the ‘Shazam For TV’ project in 2011. This successfully enables partners to give customers a second screen option whilst viewing TV shows, music videos, films and adverts, thereby enhancing their engagement. Show less



Virgin Megastore Turkiye

• Türkiye
• Retail
• 1 - 100 Employee

• Support / Customer Service Supervisor

  • 2000 - 2005

  • Senior member of staff at the Kings Road branch in Chelsea. • Prior to buying being centralised was responsible for purchasing of chart product for my store – peak time budget was up to £75,000 per week. Also liaised with other stores to obtain product when purchasing was not an option. • Dealt with customer enquiries and problems, float management and staff rotas. • Increased profit, reduced stock theft and improved customer satisfaction by better merchandising of product, staff… Show more • Senior member of staff at the Kings Road branch in Chelsea. • Prior to buying being centralised was responsible for purchasing of chart product for my store – peak time budget was up to £75,000 per week. Also liaised with other stores to obtain product when purchasing was not an option. • Dealt with customer enquiries and problems, float management and staff rotas. • Increased profit, reduced stock theft and improved customer satisfaction by better merchandising of product, staff training, stock control and add-on sales. Show less • Senior member of staff at the Kings Road branch in Chelsea. • Prior to buying being centralised was responsible for purchasing of chart product for my store – peak time budget was up to £75,000 per week. Also liaised with other stores to obtain product when purchasing was not an option. • Dealt with customer enquiries and problems, float management and staff rotas. • Increased profit, reduced stock theft and improved customer satisfaction by better merchandising of product, staff… Show more • Senior member of staff at the Kings Road branch in Chelsea. • Prior to buying being centralised was responsible for purchasing of chart product for my store – peak time budget was up to £75,000 per week. Also liaised with other stores to obtain product when purchasing was not an option. • Dealt with customer enquiries and problems, float management and staff rotas. • Increased profit, reduced stock theft and improved customer satisfaction by better merchandising of product, staff training, stock control and add-on sales. Show less



Swinton Group

• United Kingdom
• Insurance
• 700 & Above Employee

• Insurance Advisor

  • 2000 - 2000

  • Matched client needs with the most suitable car/home insurance. • Dealt with claims. • Matched client needs with the most suitable car/home insurance. • Dealt with claims.



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Associate

  • 1998 - 2000

  • Dealt with customer enquiries. • Stock replenishment. • Dealt with customer enquiries. • Stock replenishment.



Transport for London

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Station Assistant

  • 1998 - 1998

  • Helped tens of thousands of people get to and from work safely each day. • Dealt with general enquiries and emergency situations/drills in a live environment. • Helped tens of thousands of people get to and from work safely each day. • Dealt with general enquiries and emergency situations/drills in a live environment.



John Lewis Partnership

• United Kingdom
• Retail
• 700 & Above Employee

• Warehouse Operative

  • 1997 - 1997



Harrods

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Associate

  • 1996 - 1996



Laser Video

• Battersea, London

• Sales Assistant

  • 1993 - 1996