Alan Rosenfeld, MS, LMFT, CEAP
Lead Account Manager at Envolve Health- Claim this Profile
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Bio
Luke Gagne, LCMHC, MLADC, BCC, CEAP
I had the privilege of being a recipient of Alan's clinical direction and leadership for several years. He is always respectful and generous is sharing his insights and assistance. Beyond his clinical expertise he coached me and other team members through the technological aspects of our work with grace and patience.
Janet Salem, LCMHC
I had the pleasure of working with Alan for thirteen years. During that time he moved to the position of QI Manager and then to Director of Service Center Operations. As QI Manager Alan collaborated with his internal and external customers to provide data that promoted better programmatic decision making. A small aside-Alan was also recognized and utilized as our internal contract computer expert. Following his tenure as QI Manager Alan was promoted to Director of Service Center Operations.The scope of Alan's job expanded. He acquired a large number of direct reports and was responsible for developing and training remote clinical staff in the process of providing telephonic assessment and consultation to the contract customer. Alan instituted practices that supported the collaboration and cooperation of both the internal and external staff. During this phase I saw Alan grow his technical, programmatic, and leadership skills. Alan is an eager learner, always willing to accept challenges, someone who achieves mastery of new responsibilities, and someone who is willing to do extra in order for the team to be successful.
Luke Gagne, LCMHC, MLADC, BCC, CEAP
I had the privilege of being a recipient of Alan's clinical direction and leadership for several years. He is always respectful and generous is sharing his insights and assistance. Beyond his clinical expertise he coached me and other team members through the technological aspects of our work with grace and patience.
Janet Salem, LCMHC
I had the pleasure of working with Alan for thirteen years. During that time he moved to the position of QI Manager and then to Director of Service Center Operations. As QI Manager Alan collaborated with his internal and external customers to provide data that promoted better programmatic decision making. A small aside-Alan was also recognized and utilized as our internal contract computer expert. Following his tenure as QI Manager Alan was promoted to Director of Service Center Operations.The scope of Alan's job expanded. He acquired a large number of direct reports and was responsible for developing and training remote clinical staff in the process of providing telephonic assessment and consultation to the contract customer. Alan instituted practices that supported the collaboration and cooperation of both the internal and external staff. During this phase I saw Alan grow his technical, programmatic, and leadership skills. Alan is an eager learner, always willing to accept challenges, someone who achieves mastery of new responsibilities, and someone who is willing to do extra in order for the team to be successful.
Luke Gagne, LCMHC, MLADC, BCC, CEAP
I had the privilege of being a recipient of Alan's clinical direction and leadership for several years. He is always respectful and generous is sharing his insights and assistance. Beyond his clinical expertise he coached me and other team members through the technological aspects of our work with grace and patience.
Janet Salem, LCMHC
I had the pleasure of working with Alan for thirteen years. During that time he moved to the position of QI Manager and then to Director of Service Center Operations. As QI Manager Alan collaborated with his internal and external customers to provide data that promoted better programmatic decision making. A small aside-Alan was also recognized and utilized as our internal contract computer expert. Following his tenure as QI Manager Alan was promoted to Director of Service Center Operations.The scope of Alan's job expanded. He acquired a large number of direct reports and was responsible for developing and training remote clinical staff in the process of providing telephonic assessment and consultation to the contract customer. Alan instituted practices that supported the collaboration and cooperation of both the internal and external staff. During this phase I saw Alan grow his technical, programmatic, and leadership skills. Alan is an eager learner, always willing to accept challenges, someone who achieves mastery of new responsibilities, and someone who is willing to do extra in order for the team to be successful.
Luke Gagne, LCMHC, MLADC, BCC, CEAP
I had the privilege of being a recipient of Alan's clinical direction and leadership for several years. He is always respectful and generous is sharing his insights and assistance. Beyond his clinical expertise he coached me and other team members through the technological aspects of our work with grace and patience.
Janet Salem, LCMHC
I had the pleasure of working with Alan for thirteen years. During that time he moved to the position of QI Manager and then to Director of Service Center Operations. As QI Manager Alan collaborated with his internal and external customers to provide data that promoted better programmatic decision making. A small aside-Alan was also recognized and utilized as our internal contract computer expert. Following his tenure as QI Manager Alan was promoted to Director of Service Center Operations.The scope of Alan's job expanded. He acquired a large number of direct reports and was responsible for developing and training remote clinical staff in the process of providing telephonic assessment and consultation to the contract customer. Alan instituted practices that supported the collaboration and cooperation of both the internal and external staff. During this phase I saw Alan grow his technical, programmatic, and leadership skills. Alan is an eager learner, always willing to accept challenges, someone who achieves mastery of new responsibilities, and someone who is willing to do extra in order for the team to be successful.
Credentials
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Licensed Marriage amd Family Therapist
Missouri License BureauSep, 2000- Nov, 2024 -
Certified Employee Assistance Professional (CEAP)
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Experience
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Envolve Health
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Hospitals and Health Care
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1 - 100 Employee
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Lead Account Manager
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Jun 2018 - Present
-Lead sales and business development opportunities and the development of RFP’s and expansion of new business.-Lead the implementation, execution, termination, and transition of client accounts.-Serve as the primary contact for complex and high dollar accounts, interacting with client contacts to facilitate problem resolution, and promote high client satisfaction.-Develop and complete client reports, verify data, and manage the timely collection and distribution of data from content experts.-Monitor and track contract and regulatory changes and issues and collaborate with internal departments and client to ensure implementation of changes.-Develop and administer training, support, and business insight about products and services to management, peers, and clients.-Lead the development and completion of CAPs, QIPs, or related targeted performance monitoring.-Track and evaluate contract performance guarantees and other related deliverables, recommend changes, and implement necessary corrective actions.-Comprehensive working knowledge of business unit offerings and their integration with core services and products.
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Manager, Clinical Implementations
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May 2017 - Jun 2018
• Implement clinical development activities for new and prospective markets. • Develop strategies and methodologies for service delivery system in new markets, benefits and authorization requirements, denial and appeal regulations and any other market specific nuances related to clinical care/utilization management processes. • Oversee technical writing response for RFPs regarding clinical initiatives and clinical documentation for provider manuals or other stakeholder distribution.
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Magellan Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Director EAP Operations USPS EAP
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Oct 2012 - Nov 2016
Oversight of Customer Service Associates, Clinical Intake staff and Provider Relations team for large Employee Assistance Program service center (USPS EAP). Utilization review/management, call volume forecasting, staff development and training, presentations and reporting for customer on a national platform and working with internal departments to keep operation up to date on business practices. Updating and writing program policies.
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Clinical Director USPS EAP
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Aug 2007 - Nov 2012
Manage the Clinical aspect of a National Crisis Call Center. Utilization review/management, call volume forecasting, staff development and training, presentations and reporting for customer on a national platform and working with internal departments to keep account up to date on business practices. Updating and writing program policies and training of program staff on different topics.
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Quality Improvement Manager USPS EAP
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Jul 2000 - Aug 2007
Managed the quality improvement department for the USPS EAP program. Provided data analysis, reporting and system change management. Maintained program policies in accordance with customer and company requirements. Training of program staff on different topics.
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Education
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1990 - 1992
St. Thomas University
Master's degree, Marriage and Family Therapy/Counseling
Community
