Project Manager

• Aug 2021 - Present

Electronic Medical Record Project Manager at Rocky Mountain Care

• Sep 2018 - Present

Director of Therapy Services, Skilled Nursing

• 2011 - Present

Managed 150 therapists at 6 facilities seeing thousands of patients per month. Guided company strategic planning through frequent interaction with president, VPs, and general management. Directed leadership development for directors at each location. Conducted ongoing audits of therapist records to ensure proper documentation. Recruited therapists through presentations at job fairs and classrooms. Provided ongoing follow-up with staff to boost performance and accountability.• Drove high staff performance and quality of care and by integrating high-concept company culture throughout organization, from directors through front-line staff.• Enabled successful bids on new contracts by compiling proposals and presentations based on deep analysis of market, multiple revenue streams, labor costs, and staff productivity.• Taught and modeled leadership principles that generated high staff retention, with most director-level staff staying with our organization over 10 years despite fast-changing industry regulatory environment.• Enabled clients to achieve higher service levels while controlling our costs and protecting our profit margin.• Acted as primary point person on transition to electronic records, managing training, implementation, oversight, and documentation.

EMR Project Manager

• Aug 2009 - Present

EMR Project Manager

• Aug 2009 - Present

Director of Physical Therapy

• Mar 2015 - Present

Direct training and performance for 75 skilled staff at 7 office locations. Drive business development, lead generation, and business partnerships. Oversee recruiting, hiring, firing, and conflict resolution for all staff along with location leadership. Continually monitor changes in regulatory environment and train therapy staff and management on the implications of those changes.•Assist with new business development by establishing relationships with new referral sources and demonstrating advantage based on quality, improved cost models, and return on investment.•Participate in monthly reviews of each home care sit, evaluating diverse metrics to identify improvements and retrain staff.•Maximize efficiencies to ensure optimal revenue cycle and coordinating care with billing cycle.

Director of Therapy Services, Home Health Care

• 2009 - 2011

Directed training and performance for 75 skilled staff at 6 office locations. Drove business development, lead generation, and business partnerships. Handled recruiting, hiring, firing, and conflict resolution for all staff. Continually monitored changes in regulatory environment and trained therapy staff and management on the implications of those changes.• Brought in new business by establishing relationships with new referral sources and demonstrating advantage based on quality, improved cost models, and return on investment.• Conducted monthly reviews of each referring facility, evaluating diverse metrics to identify improvements and retrain staff.• Enhanced revenue and sped up accounts receivable by coordinating care with billing cycle.

Program Manager / Continuing Education Instructor

• Jul 2008 - Aug 2009

Provided account management for clients of specialty rehabilitation products in 2 districts. Delivered sales customer service support to 25 skilled therapy departments within contracted Skilled Nursing Facilities. Identified opportunities to add new products to each contract. Helped client management staff fully utilize products to attain client business goals.• Achieved 100% customer retention as direct point of contact on all product issues.• Conducted quarterly trainings at each location on use of products to improve patient outcomes. • Launched our products in 5 new customer facilities, training all therapists on using equipment and building skill levels.• Worked with Regional Marketing Manager to market services to interested facilities; made cold contacts and marketing presentations.

Clinical Program Manager

• Jul 2008 - Aug 2009

Provided regular training for Skilled Nursing Facility therapy staff in use of ACP modality tools to improve pain, strength and circulation for the patients that they cared for. Provided support for 20 facilities throughout the Salt Lake valley and Nevada region.

Lead Physical Therapist

• May 2006 - Jul 2008

Lead Physical Therapist

• 2006 - 2008

Evaluated and treated individuals with wide range of cancer diagnoses and surgical interventions. Provided therapy services at University of Utah Hospital in outpatient wound care clinic and multiple inpatient departments. American Physical Therapy Association Certified Clinical Instructor for all levels of students. • Contributed to care planning to determine future placement and care for patients leaving the hospital.• Liaised between patients, families, and clinical staff; supervised physical therapy assistant.

Staff Acute Care Physical Therapist

• 1999 - 2006

Evaluated and treated full caseload of 10-20 patients per day in several specialized units, including ICU, community geriatrics, and orthopedic surgery. Facilitated transition to electronic documentation and trained staff on use of new system. Served on board of Mayo Physical Therapy Alumni Association.• Taught as Adjunct Clinical Instructor for physical therapy students at Mayo Program.• Identified gap in department structure and spearheaded creation of new position to ensure timely completion of continuing education requirements for hundreds of physical therapy staff.• Served as department leader and representative on numerous committees.