Experience

Oxford Suites Makati
• Hospitality
• 1 - 100 Employee
• Duty Manager

  • Feb 2019 - Present


Best Western® Hotels & Resorts

• Netherlands
• Hospitality
• 1 - 100 Employee

• Front Office Agent

  • Oct 2014 - Present

  Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests’ needs Make reservations or appointments for guests who want to avail themselves of local entertainment or services Answer guest calls and record details of each conversation for future follow-up Meet and exceed guests’ expectations by anticipating the services they might require and suggesting local venues Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we’re prepared for them Report any accidents or injuries to senior management staff immediately Show less



Kahuna Beach Resort And Spa

• Reservations Agent

  • Aug 2013 - Sep 2014

  Checks the daily arrival list for VVIP's or guests with special need. To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested. Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner. Tag baggages it and return the identification slips to guests. Assists guests with luggage to the front desk. Escorts guests to room, placing luggage in room assigned by front desk. Inspects guest room for order and adequate supplies and informs guests of room amenities Delivers faxes, messages, packages and flowers to guests rooms and other offices. Show less