Experience

BSS

• United Kingdom
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team Leader

  • Nov 2012 - Present

  Team leader for Action Fraud service. Leading a team of fraud reporting advisors, ensuring fraud crimes are reported correctly in conjunction with fraud counting rules. Team leader for Action Fraud service. Leading a team of fraud reporting advisors, ensuring fraud crimes are reported correctly in conjunction with fraud counting rules.



HSBC Bank plc

• Edinburgh, United Kingdom

• Premier Executive ( Team Leader )

  • 2001 - 2012

  Team Leader responsible for managing a team of 12 CSR’s to achieve their sales and service performance objectives. Delivering full support to team members enabling them to enhance their performance and ensure objectives are met. Playing a pivotal role in the success of the Premier Direct department and retail banking arm of HSBC Bank through the provision of excellent service levels and promotion of HSBC brand products and services. Performance management and personal development managed on a daily / weekly basis adhering to requirements of individuals and Employee relations. Develop and maintain good working relationships with other business areas to assist the smooth running of the department and sharing best practice Show less



Scottish mildland Cooperative

• Edinburgh, United Kingdom

• Branch Manager

  • Sep 1986 - Dec 2000

  Supervising staff and store operations, taking inventory and ordering products, perform administrative and human resources work, design store displays and activley engage with customers and provide excellent customer service. Supervising staff and store operations, taking inventory and ordering products, perform administrative and human resources work, design store displays and activley engage with customers and provide excellent customer service.