Quality Manager

• Oct 2022 - Present

Quality Engineer-Connected Vehicles & Connectivity Global Warranty Lead

• Aug 2017 - Aug 2022

Lead product quality improvement by helping developing and deploying technology solutions to end usersDelivered direct value to the quality operations, by improving overall quality in pre and post-production environmentsDeveloped and executed on internal organizational strategies and operational tactics. Demonstrated experience leading cross-functional technical teamsHelp building a culture of continual learning and development, innovation, and sharingExceeded corporate target for R/1000 and CPU objectivesLead and managed corporate projects and quality control efforts to exceed quality targets.Communicated quality improvement plans, progress and results to multi-functional senior management teamCreated and presented roadmap, KPI, BPR and Warranty trends to senior managementSupported and Coordinated North American Customer Clinics as part of quality improvementLead and trained new team members on warranty returns processDeveloped and managed cross-functional team project for Plant quality teamsDeveloped warranty parts return process between dealer and supplierProject Management lead to reduce warranty spend by over $300KRecovered over $2M from suppliers as part of the Global Warranty Chargeback (GWC) processWorked as a Project Manager to resolve multiple customer-related and supplier-related quality issues across vehicle linesLead and coach cross-functional plant and supplier problem solving activities (8D, 14D) to achieve corporate goalsDeveloped and Managed “JIRA process” between Ford Plant teams sand suppliersDeveloped, Lead and supported 3G to 4G Network change project for Global Vehicles ConnectivityReview DFMEA and FMEA for Recall publicationsDirectly involved in Over-the-Air Software updates quality concernsLead supplier quality control for multiple vehicle Connectivity features and modules, including TCU (modem), Bluetooth Module, Mobile AppsDeveloped and lead PCA and PRA for Modems and Bluetooth module- elated quality issues Show less

Business Analyst-Warranty Reduction

• Apr 2015 - Aug 2017

Developed and Supported supplier Business Unit Reviews for Total Quality and Warranty Spend reductions.Communicated quality status, improvement plan and progress to senior managementDeveloped and lead permanent containment actions (PCA) for battery, starter and alternator- related quality issues.Developed and lead prevent-recurrence actions (PRA) for battery, starter and alternator- related quality issues.Developed and implemented multiple Vehicle Functional Groups (VFG) Roadmaps and Spend Reduction initiatives.Lead and Managed supplier warranty spend recoveries across all electrical functional groups.Created and managed roadmap, KPI, BPR and other spend trend presentationsProvided monthly multi-functional team spend analysis.Generated and managed efforts to reduce Global warranty spendLead and supported 2G Network Sunset project for Global Vehicles Connectivity.Lead and Initiated Field Service Actions (FSA), Recalls and Customer Satisfactions Programs in North America. Show less

Project and Product Manager

• Jan 2011 - Apr 2015

Coordinated and oversaw 5-State Region project development for Local, State and Federal government accounts. Implemented billing project to increase corporate profitability. Created and implemented quality measures and quality control. Proactively conducted post-production quality checks, in order to create SWOT analysis. Developed Methods and Procedures (M&P) for sales and customer service departments. Communicate with functional and executive level management. Utilized Agile methodology for project scope and scheduling. Subject Matter Expert (SME) for marketing, advertising and claims process Nationwide. Implemented cost and budget programs in areas of Print and On-line Advertising. Managed data quality, including data conversion and data storage mechanisms. Managed projects in a cross-functional environment. Lead marketing and pagination project to reformat telephone directory across the Midwest Region. Proactively managed systems developments, implementations and risk. Implemented online real-time Claims Handling Processes database. Tracked software customization and identified defects. Managed data downloads and regional scheduling for over 300 directories in 22 States. Software upgrade and conversion implementation team member. Supervised Data-Match production within Midwest Region. Show less