Alan O.

Senior IT Specialist at Crafton Hills College
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us****@****om
(386) 825-5501

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Credentials

  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Mar, 2023
    - Oct, 2024
  • Essentials of Cybersecurity Professional Program
    University of Washington
    May, 2019
    - Oct, 2024
  • Exam 533: Implementing Microsoft Azure Infrastructure Solutions
    Microsoft
    Aug, 2017
    - Oct, 2024
  • VMware VCA6-DCV
    VMware
    May, 2017
    - Oct, 2024
  • Data Center Certified Associate
    Schneider Electric Energy & Sustainability Services
    Apr, 2017
    - Oct, 2024
  • Healthcare IT Technician
    CompTIA
    Jan, 2017
    - Oct, 2024
  • ITIL Foundations v3
    ITIL Certified
    Jul, 2015
    - Oct, 2024
  • Security+
    CompTIA
    Oct, 2014
    - Oct, 2024
  • Cisco CCNA
    Cisco
  • Microsoft MCSE
    Microsoft

Experience

  • Crafton Hills College
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Senior IT Specialist
      • Dec 2018 - Present

      Support, monitor and update campus infrastructure including copper, fiber, wi-fi, cctv and mobile. Support data center Server, Storage and backup. Support enterprise software systems including VMware and Server 2008, 2012, SQL, Linux, Fortigate and others. Install, test, implement, enterprise network hardware and software, DC power and cooling, system management software, backups and DR, security-related systems, alarms, cameras, Hvac, A/V, WAN systems, LAN systems and other devices. Support, monitor and update campus infrastructure including copper, fiber, wi-fi, cctv and mobile. Support data center Server, Storage and backup. Support enterprise software systems including VMware and Server 2008, 2012, SQL, Linux, Fortigate and others. Install, test, implement, enterprise network hardware and software, DC power and cooling, system management software, backups and DR, security-related systems, alarms, cameras, Hvac, A/V, WAN systems, LAN systems and other devices.

  • University of Redlands
    • United States
    • Higher Education
    • 700 & Above Employee
    • Application System Specialist
      • Mar 2018 - Oct 2018

      Administer and upgrade Student Financial Aid systems including Ellucian Colleague, Federal data exchanges, private loan providers and clearing houses. Create, run and customize reports from multiple systems including student records, SAP Business objects, perform audits, updates, corrections and reconciliations on student records. Run financial reports and perform detailed accounting reconciliation for approximately 5000 students with multiple forms of financial aid. Extract, Load and perform extensive data cleanup and Transforms in Excel. Process compliance reports for various agencies.

  • CONFIRE JPA
    • United States
    • Public Safety
    • 1 - 100 Employee
    • Systems Analyst - Fire EMS
      • Feb 2017 - Feb 2018

      Manage and support Wan/Lan infrastructure for county fire and contract fire depts. Manage Active Directory accounts, groups, GPO. Support MS servers 2008, 2012, Exchange, and Sql servers both physical and Vmware virtual. Manage and support Lan and Wan networking - Cisco switches and routers, telco circuit devices, Meraki and Cradlepoint edge devices, Cisco ASA, Websense, Mobile Iron mdm, also wireless and cellular devices MDCs and tablets. Support EMC San storage and backup systems. Support network and UPS monitoring systems. Support specialized applications 911 Tritech CAD dispatch and Fire RMS and medical EMS systems. Support vehicle MDC and other specialized field devices. Analyze and document existing business systems and processes. Research, review and and update IT procedures to match current rules and workflow. Liaise and coordinate with ISD, Facilities and other County and City agencies. Interview subject matter experts, develop and manage project plans and timelines, work with external vendors to achieve milestones and deliverables. Support and perform upgrades of Kronos Telestaff scheduling and timekeeping software. Provide key stakeholders and management with feasibility studies and cost benefit analysis of proposed and selected solutions. Do tier 1 through tier 3 user support with ITIL delivery framework. Provide security scans, patching, and malware remediation and do oncall after hours IT support.

  • San Bernardino County
    • Government Administration
    • 300 - 400 Employee
    • Systems Analyst - Elections
      • Sep 2015 - Jan 2017

      Manage and support infrastructure and software for countywide voting office. Support and troubleshoot MS servers 2008, 2012, Sql and Cisco switch infrastructure including Cisco wireless. Manage MS AD, Group policies, dns/dhcp. Support enterprise voting applications including Dimsnet, WinEDS, and state interfaces. Support multiple GIS staff with Esri ArcGis precinct mapping systems. Support users with Access and Excel ODBC connectivity to Sql voter records database. Provide Tier 1 and 2 desktop, network, and application support including Microsoft office and malware remediation. Assist in requirements gathering, process mapping and documenting existing Election workflows. Support users with Visio, Acrobat Pro and other Adobe products. Perform fixed asset and critical equipment inventories. Managed spiceworks inventory and server monitoring platform. Perform security scans and malware remediation. Work with subject matter experts and key stakeholders with change management and user acceptance testing of new Statewide election reporting systems. Provide audit reporting for regulators. Implement and train staff on using specialized Ballot printing equipment and systems. Create workflow diagrams, procedures and manuals for these specialized election gear and systems. Liaise with ISD, vendors, Printing Services, State, Federal and other agencies for both production items and regulatory compliance items. Support both Access and Sql Ssrs for extracting custom voter reports from our voting systems. Assist with logistics setups including early vote centers in West end and desert as well as tracking polling place setups. Support projectors, microphones, speakers for multimedia training for pollworkers. Supervise and train IT pse staff as well as small temporary work teams for ballot printing. Provide direct public assistance at early vote centers.

    • Systems Analyst - Public Safety
      • Jan 1999 - Sep 2015

      Supervising IT team of 10 staff - Analysts, Techs, Clerks, temps. Managed staff and vendor resources as lead for multiple projects including setting goals, milestones, timelines, resource allocation and monitoring progress. Developed and documented IT forms, policies, procedures, manuals and standards. Oversaw IT needs for over 1200 staff at 10+ offices throughout county including up to three 24x7 Juvenile Halls. Performed tier 2 and tier 3 desktop and network support. Analyze, Plan, Design, and Implement multiple business projects and systems. Support IT infrastructure on Cisco networking gear and Microsoft AD framework. Create and manage user and group objects as well as MS AD Gpos. Manage MS servers, SQL, Exchange, Vmware VMs, Nas Storage, Backups and DR. Support laptops, printers, scanners, copiers, radio systems, and vehicle MDCs. Support security systems, CCTV cameras, polycom videoconferencing, Voip and IVR phone systems. Research, analyze and implement large scale system migrations of both hardware and software. Work and coordinate closely with ISD, Sheriffs, DBH, DA, Courts, State DOJ and others. Use Ms Project and other tools to oversee major office relocation projects including Central Juvenile Hall replacement project. This included working with A&E, contractors, engineers, suppliers, and working with CAD files and blueprints. Worked on multiple million-dollar RFP projects including requirements gathering, documentation, analysis, evaluation, acceptance testing, migration, user training and mass rollouts. Researched and reviewed software proposals, did cost estimates and feasibility studies. Manage IT vendor service contracts, grants and equipment budget and procurement. Run SQL and ODBC to Excel queries to extract data into reports. Support internal Sharepoint and Intranet website as well as use ISD provided CMS to manage public sbcounty.gov Probation website. Support specialized software SPSS, ArcGis, Compas, Clets, Intime, JNet, etc.

    • Systems Analyst - Human Resources, Health Services
      • Aug 1991 - Jan 1999

      Manage 3-4 person IT unit for 200 person HR dept - including Risk Management and Employee Health and Wellness unit. Analyze, plan, test, implement projects and systems. Support department DG and IBM minicomputer platforms and main countywide enterprise Job application system. Manage enterprise WRIB item bank testing system. Support Risk Management Rs6000 unix insurance claims system. Work closely with ISD and other county departments. Performed research, systems evaluation, testing, documentation, integrations and migrations. Created and used Sql queries and crystal reports to produce custom reports for HR management. Worked on (Peoplesoft) Emacs RFP. Worked closely with HR staff to develop business requirements and scoring matrix. Worked in HR team to perform actual proposal review and scoring. Helped select vendor, then worked with Peoplesoft on testing of features, modifications, and user training. Managed equipment budget, procurement and IT vendor service agreements. Supervised small team of computer techs. This included doing interviews, hiring, onboarding and training. Assigning and reviewing work tasks, scheduling and approving time off. Doing and signing WPEs, counseling on work problems. Provided confidential data acquisition and extraction for HR and EEO investigations. Performed similar duties for County Public Health Environmental Health services including working on Public Health databases, supervising billing and permit system staff, and managing the EHS Permits system.

  • Peat Marwick KPMG, Harris/Gottschalks Dept. Store IT
    • Los Angeles, San Bernardino
    • Systems Design/Programmer
      • Nov 1987 - Aug 1991

      Develop and write code for KPMG Accounting Employee Benefits division. Work with Accountants and Actuaries to analyze client needs, create proposals, perform data capture and migration, write code to calculate and print quarterly, semi-annual and annual statements for 401k, Esop and other employee benefit plans. Perform business analysis, write code for and support Retail sales and inventory programs in JCL and Cobol. Run and customize monthly reports for management. Run audit reports and assist store staff in doing inventory audits and purchasing/receiving audits. Work with sales, fiscal and warehouse staff to support POS terminal and buyer/receiving terminal operation.

Education

  • California State Polytechnic University-Pomona
    Bachelor of Science (BS), Computer Information Systems
  • University of Washington
    Edx Professional Certificate - Cyber Security Essentials, Computer and Information Systems Security/Information Assurance
    2019 - 2019
  • edX
    Microsoft Professional Program - Data Analysis, Data Science
    2018 - 2019
  • Georgia Institute of Technology
    Health Informatics on FHIR, Health Information/Medical Records Administration/Administrator
  • Oracle
    Databases for Developers: Foundations
    2019 - 2019
  • Pacific Union College
    Associate of Science (A.S.), Data Processing

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