Experience

KYYBA Inc

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• IT Recruiter

  • Jun 2011 - 12 years 7 months

  IT Recruiter with full life-cycle IT recruiting. Strong background in sourcing, screening, interviewing, matching, and submitting qualified candidates to clients. Expertise in negotiating salary and hourly rates with candidates and ultimately closing deals. Full sourcing experience including extensive internet web searches and social network searches. Supervisory and management experience over support staff. Has a true understanding of the recruiting business from an ownership and… Show more IT Recruiter with full life-cycle IT recruiting. Strong background in sourcing, screening, interviewing, matching, and submitting qualified candidates to clients. Expertise in negotiating salary and hourly rates with candidates and ultimately closing deals. Full sourcing experience including extensive internet web searches and social network searches. Supervisory and management experience over support staff. Has a true understanding of the recruiting business from an ownership and profit-and-loss perspective. An excellent communicator and a believer in getting things done! Interfaced with the candidate, and Human Resources partner throughout the full-life cycle of the recruiting process ensuring effective communication and to achieve better conversion rates with qualified, available, and interested talent. Methods of recruiting involve networking, job posting responses, referrals; direct source recruiting, existing applicant tracking database and a variety of internet resume job boards. This includes constant cold calling, heavy phone work. Experience working with Internet based recruiting tools (i.e.: Monster, DICE, Career builder, Hot Jobs, MTB, Corp-Corp etc.). Recruit qualified applicants for Information Technology and Engineering related job openings. Recruited candidates for permanent openings as well as for contract and contract-for-hire. Recruit for a variety of IT requisitions: Software Developers, Software Engineers, Web Developers, Java/J2EE Developers, Project/Program Managers, Systems . Working with clients such as Mercedes Benz Financial services, State of GA&OR, CSX Corporate, TD Auto Finance LLC, Chrysler LLC. Show less



Exigo Data Services Pvt Ltd

• Team Lead

  • Oct 2010 - May 2011

  Managed and scheduled the work of a staff of 10 full time employees. Provide one on one monthly meeting, daily morning briefings and weekly performance reviews. Distributed assignments according to call volume to provide adequate telephone coverage. Rotated work assignments to improve capabilities of personnel and develop worker overall knowledge of departmental activities. Coach, develop and cross train employees on multiple work processes. Handled any payroll issues, approved… Show more Managed and scheduled the work of a staff of 10 full time employees. Provide one on one monthly meeting, daily morning briefings and weekly performance reviews. Distributed assignments according to call volume to provide adequate telephone coverage. Rotated work assignments to improve capabilities of personnel and develop worker overall knowledge of departmental activities. Coach, develop and cross train employees on multiple work processes. Handled any payroll issues, approved timecards, paid time off and overtime. Monitor real time calls to maintain Service Levels requirement using Symposium. Assist agents in resolving escalated issues when necessary. Show less



247Hire

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Technical Recruiter

  • May 2010 - Sep 2010

  Technical Recruiter. Sourcing candidates for technical job requirements for various clients throughout the US. Provided experienced recruiting support, candidate identification, screening and hiring, interacting with partners and group leaders on overall sourcing plans, participating in cross line of service recruiting responsibilities locally, and assisting with diversity recruiting efforts on an office-wide basis. This manager will work with a team of 1-4 other recruiting team members and… Show more Technical Recruiter. Sourcing candidates for technical job requirements for various clients throughout the US. Provided experienced recruiting support, candidate identification, screening and hiring, interacting with partners and group leaders on overall sourcing plans, participating in cross line of service recruiting responsibilities locally, and assisting with diversity recruiting efforts on an office-wide basis. This manager will work with a team of 1-4 other recruiting team members and will share the responsibility for co-ordinating recruiting efforts throughout the office. Working in conjunction with HR and Client Service to forecast, and plan our recruiting efforts and strategy, performing full life cycle recruiting. Worked with clients, such as Jamestown Distributors, Pfizer, Sapient, AT&T, Honeywell and J&J (Johnson & Johnson) for United States Recruit IT professionals for government and commercial based clients. Extensive use of internet search engines (Monster, DICE, Career builder, Hot Jobs, MTB, Corp-Corp) and design of productive job ads to locate and attract qualified candidates. Request and follow up on referrals, leads, etc. Conduct phone screens to assess individual’s skill level and communication abilities and determine if candidate will meet the client’s needs. Negotiate salaries, per diems, relocation packages, and in turn educate the candidate on the corporation’s benefit package and core competency. Format resumes as specified by client or agency, build matrices, gather forms, references, documentation, certifications, etc. Utilize technical testing sites and IT staff resources for additional skill assessments. Maintain contact with current employees and keep pending candidate’s up to date regarding progress of upcoming projects and submittals. Initiate process of H-1 transfer/new documents from candidates. Responsible for working directly with clients to set interviews. Show less



Mipcodes Technologies

• Asst. Team Lead

  • Feb 2010 - Apr 2010

  Managed and scheduled the work of a staff of 10 full time employees. Provide one on one monthly meeting, daily morning briefings and weekly performance reviews. Distributed assignments according to call volume to provide adequate telephone coverage. Rotated work assignments to improve capabilities of personnel and develop worker overall knowledge of departmental activities. Coach, develop and cross train employees on multiple work processes. Handled any payroll issues, approved… Show more Managed and scheduled the work of a staff of 10 full time employees. Provide one on one monthly meeting, daily morning briefings and weekly performance reviews. Distributed assignments according to call volume to provide adequate telephone coverage. Rotated work assignments to improve capabilities of personnel and develop worker overall knowledge of departmental activities. Coach, develop and cross train employees on multiple work processes. Handled any payroll issues, approved timecards, paid time off and overtime. Monitor real time calls to maintain Service Levels requirement using Symposium. Assist agents in resolving escalated issues when necessary.

• Customer Support Executive

  • Nov 2009 - Jan 2010

  Provided detailed customer service to the public in a friendly and courtesy manner through open communication in a professional matter; Performed general clerical functions Explained policies and procedures in and accurate manner to customers. And Coordinate with the small number of Team members.



HTMT

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Service Associate

  • Mar 2009 - Sep 2009

  Responsibilities: Handling Calls Answering Customer Queries Creating Customer Profiles Checking Warranty /Selling Warranty Transferring the customer to the right department Consolidation of Report Provided detailed customer service to the public in a friendly and courtesy manner through open communication in a professional matter; Performed general clerical functions Explained policies and procedures in and accurate manner to customers. Provided quality service to… Show more Responsibilities: Handling Calls Answering Customer Queries Creating Customer Profiles Checking Warranty /Selling Warranty Transferring the customer to the right department Consolidation of Report Provided detailed customer service to the public in a friendly and courtesy manner through open communication in a professional matter; Performed general clerical functions Explained policies and procedures in and accurate manner to customers. Provided quality service to all guests and general duties. I was responsible for training other employees, aided supervisors with some event planning help, and was responsible for opening and closing duties. Show less



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care Executive

  • Mar 2008 - Feb 2009

  Responsibilities: Handling Calls Answering Customer Queries Creating Customer Profiles Checking Warranty /Selling Warranty Transferring the customer to the right department Consolidation of Report Provided detailed customer service to the public in a friendly and courtesy manner through open communication in a professional matter; Performed general clerical functions Explained policies and procedures in and accurate manner to customers, and clearing customers… Show more Responsibilities: Handling Calls Answering Customer Queries Creating Customer Profiles Checking Warranty /Selling Warranty Transferring the customer to the right department Consolidation of Report Provided detailed customer service to the public in a friendly and courtesy manner through open communication in a professional matter; Performed general clerical functions Explained policies and procedures in and accurate manner to customers, and clearing customers queries.Provided all guests with excellent service. I was responsible for training other employees, as well as opening and closing responsibilities. Show less