Alan Koebernick

IT Tech II at PAC Worldwide
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Contact Information
us****@****om
(386) 825-5501
Location
Winter Park, Florida, United States, US

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Credentials

  • Microsoft Office Specialist: Microsoft Office 2016
    Microsoft
    Aug, 2019
    - Nov, 2024
  • Apple Certified Trainer (ACT)
    Apple
    May, 2015
    - Nov, 2024

Experience

  • PAC Worldwide
    • United States
    • Packaging and Containers Manufacturing
    • 300 - 400 Employee
    • IT Tech II
      • Mar 2020 - Jun 2021

  • TEKsystems
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Technician
      • Nov 2019 - Feb 2020

      90 Day contracted roll with Ensemble/Mercy Health, for a system rollout. Changing end users over from Mercy to Ensemble Health, by reimagine PC’s and changing permissions via Active Directory. 90 Day contracted roll with Ensemble/Mercy Health, for a system rollout. Changing end users over from Mercy to Ensemble Health, by reimagine PC’s and changing permissions via Active Directory.

  • WilmerHale
    • United States
    • Law Practice
    • 700 & Above Employee
    • Help Desk Analyst
      • Nov 2018 - Nov 2019

      Responsible for Helpdesk/Deskside assignments, for all members of the WilmerHale law firm, via the FreshDesk ticketing system. Duties included Troubleshooting hardware and software and assigning permissions. Recovering lost or corrupted documents from the Exchange Server. Collaborative work with attorneys on documentation from Word, Excel, Pages etc. Setting up recording software for courtroom proceedings. A lot of “out of the box” workarounds to accommodate the situations of attorneys, for… Show more Responsible for Helpdesk/Deskside assignments, for all members of the WilmerHale law firm, via the FreshDesk ticketing system. Duties included Troubleshooting hardware and software and assigning permissions. Recovering lost or corrupted documents from the Exchange Server. Collaborative work with attorneys on documentation from Word, Excel, Pages etc. Setting up recording software for courtroom proceedings. A lot of “out of the box” workarounds to accommodate the situations of attorneys, for on-the-fly issues of network connectivity, device acquisition and other issues that may arise. Show less Responsible for Helpdesk/Deskside assignments, for all members of the WilmerHale law firm, via the FreshDesk ticketing system. Duties included Troubleshooting hardware and software and assigning permissions. Recovering lost or corrupted documents from the Exchange Server. Collaborative work with attorneys on documentation from Word, Excel, Pages etc. Setting up recording software for courtroom proceedings. A lot of “out of the box” workarounds to accommodate the situations of attorneys, for… Show more Responsible for Helpdesk/Deskside assignments, for all members of the WilmerHale law firm, via the FreshDesk ticketing system. Duties included Troubleshooting hardware and software and assigning permissions. Recovering lost or corrupted documents from the Exchange Server. Collaborative work with attorneys on documentation from Word, Excel, Pages etc. Setting up recording software for courtroom proceedings. A lot of “out of the box” workarounds to accommodate the situations of attorneys, for on-the-fly issues of network connectivity, device acquisition and other issues that may arise. Show less

Education

  • Purdue University Global
    Associate of Science - AS, Computer Science
    2009 - 2011

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