Head of Compliance

• Jul 2023 - Present

Head of Regulatory Risk

• Oct 2022 - Mar 2023

• Effectively briefed members of the Group's Board and Exco and prepared representative minutes of their PRA engagements as owner of the Group’s PRA relationship.• Ensured consultation responses were submitted on time and with exceptional content through effective stakeholder management as the owner of regulatory developments for the Group.• Provided strategic leadership to the Regulatory Risk and Privacy & Data Protection teams, including guidance on incidents, and liaison with senior leaders.• Ensured successful delivery of a new product launch in record time by mobilising and leading Risk’s oversight and challenge of the project.- The 'Head of Regulatory Risk’ role also incorporates the points noted under the 'Senior Manager, Conduct Regulatory Risk' role - Show less

Senior Manager, Conduct Regulatory Risk

• Jan 2015 - Oct 2022

Received ‘outstanding’ rating in four out of five years for the management of conduct regulatory developments for all personal and commercial lines products. This included providing ‘alerts’ to Exco and around 750 business stakeholders, and leadership of responses to all FCA and Government consultations.• Led Risk’s oversight of pricing practices, including:o Ensuring focus on good customer outcomes by challenging business rationale for the internal approach to pricing.o Receiving positive feedback from the DLG Board members for the preparation of training designed to facilitate greater visibility and understanding of pricing by the Board.o Persuading the FCA to revise the final pricing rules through robust responses to the pricing market study, thematic review, and consultations.o As Risk’s lead, ensuring successful delivery of the extensive pricing change programme helping facilitate a compliant and customer-centric solution that was delivered on time. o Demonstrating oversight of the Group’s pricing approach by participating at bilateral meetings with the FCA alongside Exco and other senior leaders.• Formulated briefing papers and consulted regularly with members of the Exco and senior leaders on key matters affecting the Group, including:o Demonstrating thought leadership through the preparation and presentation of expert briefings to the Chief Executive in their role as chair of the FCA Practitioner Panel.o Ensuring delegates confidently represent Group positioning by delivering technical briefings to leaders at various ABI meetings.• Engaged around 25-30 representatives across the Group in discussion and awareness on key conduct regulatory developments as chair of the monthly Conduct Regulatory Risk Forum.• Owned the Group’s relationship with the ABI Conduct team, including participation at the Conduct Regulation Committee and sub-groups.• Consistently delivered within 10% of budget as sponsor of professional qualifications for the Risk function. Show less

Technical Underwriting Manager

• Sep 2010 - Dec 2014

Considerably contributed to the shaping of customer, industry, and commercial outcomes through management of projects, horizon scanning, and leadership of consultation responses for personal lines.• As Business Owner, delivered the complex Consumer Insurance Act change programme to time and budget despite challenging legislative timescales.• Successfully lobbied Government following a proposed amendment to the Rehabilitation of Offenders Act which would have otherwise impacted motor insurance pricing.• Interpreted technical wording leading the Group to avoid paying a seven figure, complex claim. Show less

Motor Portfolio Underwriting Manager (Broker)

• Feb 2010 - Sep 2010

Delivered underwriting oversight, steer, and challenge to develop the NIG personal lines portfolio, including analysing mix and performance charts and making recommendations at pricing meetings. Also led the project on behalf of Underwriting, which closed the portfolio.Only 6 months in role before internal move due to closure of NIG Personal Lines business.

Policy Advisor (industry secondment)

• Aug 2014 - Nov 2014

Selected by the Chief Executive of DLG to undertake a three-month secondment to the regulator to support the general insurance add-ons market study, representing the sector’s view on matters. Selected by the Chief Executive of DLG to undertake a three-month secondment to the regulator to support the general insurance add-ons market study, representing the sector’s view on matters.

Electronic Trading Team Leader

• Nov 2008 - Feb 2010

Led on technical Electronic Data Interchange issues and Motor Insurance Database (“MID”) enquiries, including end-to-end business change management to deliver a new MID solution to time and budget. Led on technical Electronic Data Interchange issues and Motor Insurance Database (“MID”) enquiries, including end-to-end business change management to deliver a new MID solution to time and budget.

Internal Systems Analyst

• Jun 2006 - Oct 2008

Responsible for small change management of system enhancements on behalf of Underwriting. This included gathering business requirements, writing business cases, meetings with IT, consideration of impact on Software Houses and other lines of business/departments and prioritising and scheduling of the IT development work. Responsible for small change management of system enhancements on behalf of Underwriting. This included gathering business requirements, writing business cases, meetings with IT, consideration of impact on Software Houses and other lines of business/departments and prioritising and scheduling of the IT development work.