Experience

Self-employed

• Information Technology & Services
• 1 - 100 Employee

• Independent IT Consultant

  • Nov 2019 - Present

  A senior international IT professional with over 20 years of experience with a range of proven skill sets that have contributed to the success of multiple industries and organizations globally. A senior international IT professional with over 20 years of experience with a range of proven skill sets that have contributed to the success of multiple industries and organizations globally.



Agoda

• Singapore
• Software Development
• 700 & Above Employee

• Senior QA Engineer

  • Apr 2019 - Oct 2019

   Tested and maintained Agoda’s Interactive Voice Response (IVR) systems.  Performed quality control on 5 developers’ work.  Used Postman for Webservices API testing.  Verified and analyzed performance data using Grafana dashboard, Kibana and SQL databases.  Tested bulk action tools created for the customer service agents.  Tested and implemented user permission and authorization on applications.  Documented and maintained project information on Confluence.  Provided demos, training and support for internal users. Show less



Western Union Business Solutions (acquired by Convera)

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior QA Analyst

  • Jul 2014 - Dec 2017

   Designed and created test plans and test cases for various production support and middle-tier development projects for Wall Street Systems in an Agile environment.  Handled business users’ requests; modified, tested and implemented the new user interface configuration in a timely matter.  Trained, mentored and supervised offshore QA resources.  Maintained QA environments.  Performed Sprint tests and Release Regression tests.  Reported and updated defect status in JIRA.  Prepared UAT and Production deployment packages.  Supported UAT and facilitated the sign-off procedure.  Trained new teammates, and shared business knowledge with the project team.  Wrote various instructions on how to use applications for internal customers and co-workers. Show less



Community Living BC

• Canada
• Government Administration
• 200 - 300 Employee

• Senior Test Engineer (consulting services)

  • Nov 2012 - Jul 2014

  CLBC is a provincial Crown Agency mandated under the Community Living Authority Act, delivering support and services to adults with developmental disabilities and their families in British Columbia.  Designed and created test plans and test cases for new applications on PARIS, and Program/Contract Management systems in an Agile environment.  Requirement gathering.  Executed build verification, functional, regression and integration tests to cover all requirements.  Performed data migration/conversion tests on Oracle and MS SQL databases.  Tested and modified user account provisioning procedures.  Helped the Business Department define UAT scenarios and resolve application related issues.  Represented QA in daily project meetings.  Reported and escalated software defects using RT system. Show less



ICBC (Insurance Corporation of British Columbia)

• Canada
• Insurance
• 700 & Above Employee

• Senior Test Analyst (consulting services)

  • Mar 2012 - Oct 2012

  ICBC is a provincial Crown Corporation established in 1973 to provide universal auto insurance to British Columbia motorists. ICBC is also responsible for driver licensing, and vehicle licensing and registration.  Developed, managed and executed detailed test cases for the Claim Management Systems Solution (CMSS) project in an Agile environment.  Reviewed Business Design Specifications (BDS).  Reported and resolved ambiguities found in the business requirements.  Performed build verification, functional, and system integration tests.  Validated that the new system met all functional and non-functional requirements.  Maintained test cases and test results in the test management tool RQM.  Discovered or created test data to support test cases using DbVisualizer, Oracle 11g, SoapUI and Gosu scripts.  Identified, documented and escalated defects using the defect tracking tool JIRA.  Supported the test manager in preparing periodic status reports.  Provided knowledge transfer to ICBC staff and team colleagues. Show less



Community Living BC

• Canada
• Government Administration
• 200 - 300 Employee

• Senior Test Engineer (consulting services)

  • Aug 2010 - Mar 2012

   Designed and created test plan and test cases for Upside Contract Management Systems.  Performed functional and detailed analysis on the project.  Executed build verification, functional, regression and integration tests to cover all requirements.  Helped the Business department define UAT scenarios and resolve application related issues.  Reported and escalated software defects using RT system.  Provided regular status reports to IT Development and QA managers.  Designed and created test plan and test cases for Upside Contract Management Systems.  Performed functional and detailed analysis on the project.  Executed build verification, functional, regression and integration tests to cover all requirements.  Helped the Business department define UAT scenarios and resolve application related issues.  Reported and escalated software defects using RT system.  Provided regular status reports to IT Development and QA managers.



Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Test ToolSmith / Assistant Venue Technology Manager - Vancouver 2010 Olympic Winter Games

  • May 2007 - Mar 2010

  Test Toolsmith – VANOC Integration Test Lab Atos Origin Technologies Canada Ltd., Vancouver, BC, Canada Atos Origin is the Worldwide Information Technology Partner for the Olympic Games, and provided Game Management Systems and IDS (Information Diffusion Systems) to the Vancouver 2010 Winter Games.  Ownership of Automation Testing Framework  Conducted automation testing tool analysis and selection.  Installed, configured and administered the test management system (Quality Center using MS SQL Server 2005), the automated test tool (QTP), and system test tool (LoadRunner).  Implemented test strategies and defect tracking policy.  Trained new testers on the test tools and defect tracking procedure.  Wrote test plans and test scenarios, created and executed automated test scripts and manual test cases, gathered and analyzed meaningful results data and served as a troubleshooter on any issues with the tools and applications.  Consulted and advised Technical Services and Implementation teams on optimal architecture and implementation.  Worked with server and network engineers on performance tuning.  Reported test progress, highlighted problems and risks to managers across various departments.  Supervised a venue help desk team of up to 10 technicians (server, desktop and printer specialists) during the 2009 World Wheelchair and Junior Curling Championships. Assistant Venue Technology Manager during the 2010 Olympic and Paralympic Winter Games:  Managed venue equipment allocations in the Whistler Sliding Center and Hillcrest curling site, staffing plans and installation of all technology services.  Responsible for all venue technology during the Games, including issue/ incident management and escalation, change management related to equipment, daily briefings and contact with the technology operation center. Show less



Worldspan by Travelport

• IT Engineer – Quality Engineering

  • Aug 2000 - Sep 2006

  Created by Delta, Northwest Airlines and TWA, Worldspan (now Travelport) is a leading global provider of technology and e-commerce in the travel industry, with clients and users including major international airlines, travel agencies and on-line travel booking websites.  Performed functional, integration and system tests on Worldspan’s eCommerce applications (including the middle-tier XML messaging components) in a processing environment consisting of IBM mainframe and server farm. Lead engineer in the systems testing and performance monitoring group, supervising and monitoring the progress of testing work on multiple projects. Developed the automated testing system for Worldspan’s eCommerce applications. Ensured the applications’ performance after their release.  Led a team of up to 5 offshore programmers/testers, met with internal clients to collect requirements, developed test strategies and plans, and handed out assignments to offshore resources. Created and documented test cases and scenarios based on functional specifications and service level agreements. Designed, coded and modified automated test scripts using Mercury WinRunner and LoadRunner. Focused testing on the application’s functionality of underlying business process, availability and service levels for operational readiness.  Ran load tests against the load balanced web servers to scrutinize the systems for bottlenecks and weaknesses that might be presented during operations. Executed tests and recorded results using Mercury testing tools, Test Director and Peregrine Service Center. Undertook corrective action to ensure project success; identified and reported any risks/issues/concerns that might impact the schedule or quality of deliverables. Provided test results and suggestions for application tuning and improvement. Interviewed and hired QE team members, with a focus on offshore and onshore consultants. Trained and mentored new hires, providing leadership to staff. Show less

• Senior Programmer Analyst – Accounting systems

  • Nov 1993 - Aug 2000

  Developed and enhanced WorldLedger4000, an accounting information system for travel agents, using the DB2, AS/400 platform. Coordinated the Y2K Compliance Project for WorldLedger4000, completing the project by February 1999, well ahead of schedule. Provided special unique features for new customers, thereby earning lucrative contracts for Worldspan and ensuring customer loyalty. Passed the Certified Public Accountant (CPA) examinations in 1996, and was then licensed by the Florida State Board of Accountancy, thereby increasing WorldLedger4000 users’ confidence. Show less



Cargill

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Programmer Analyst

  • Nov 1989 - Oct 1993

  Developed and enhanced production, inventory, accounting, sales, and payroll systems for the peanut procurement and shelling branch of this multinational agri-business corporation, using S/36 and RS/6000.  Provided software/hardware support and training for system users.  Created various production/inventory statistical reports for managers. Developed and enhanced production, inventory, accounting, sales, and payroll systems for the peanut procurement and shelling branch of this multinational agri-business corporation, using S/36 and RS/6000.  Provided software/hardware support and training for system users.  Created various production/inventory statistical reports for managers.