Project Manager

• May 2022 - Present

Senior Business Analyst

• Jan 2022 - Present

Business Analyst Consultant

• Oct 2019 - Dec 2021

• Nov 2018 - Sep 2019

Worked with Abtran's client New Ireland Assurance account.Completing discovery session to identifying new processes for Abtran to take onCreating process maps and liaising with key operational SME'sImplementing new process for our ever growing teanCreating procedure document for training roll-out purposesContinuous improvement

• Aug 2017 - Nov 2018

- Responsible for documenting what the needed achievements will be based on the business requirements and the quality of measures for our clients- Responsible for recording each stage of the requirements gathering process which matches scope, individual and functional requirements- Work closely with business process owners to design, build and document detailed operational processes and procedures- Workshop facilitation to understand and determine project requirements- Build strong relationships with project stakeholders.- Anticipate issues, think proactively, and use critical thinking skills to plan stakeholder elicitation sessions.- Engage in and take ownership of personal development and career planning. Show less

• Jan 2017 - Aug 2017

• Developed and created a 3-day Training Program for Lean Six Yellow Belt.• Delivering training to all managers to create a Lean culture.• Working on Projects that focus on continuous improvement with financial gains.• Project Lead for a Green Belt Project.• Building positive relationships with my team, colleagues and managers enabling me to influence where necessary to achieve tangible results.• Using lean techniques to identify opportunities and eliminate waste.• Communicating regularly with key stakeholders with actions and updates.• Responsible for actions/follow ups from all attended meetings, to ensure key targets & milestones are delivered on-time and within scope. Show less

• Aug 2016 - Dec 2016

Worked as part of a team focusing on continuous improvement- Completed Yellow Belt Lean Six Sigma Training- Using lean methodology DMAIC project life cycle.- Meeting with all different levels of the operations to build the ‘As Is’ Process.- Using lean techniques to identifying opportunities and eliminate waste.- Attending & delegating project meetings.- Completed actions/follow ups from all attended meetings, to ensure key targets & milestones were delivered on-time.Lean Techniques & tools used:- Brainstorming- 5 Whys- Process Mapping- Future State Mapping- SIPOC- Root Cause Hypothesis & Analysis- Fishbone Diagrams (Cause & Effect)- Pareto Charts- Graphical Analysis Charts Show less

• Oct 2015 - Aug 2016

• Jan 2018 - Nov 2018

Early 2018 saw Avantcard acquire the Tesco Bank Credit Card Irish book portfolio. I played a key in the delivery and success of a smooth transition as the Business Analyst for Avantcard.• Responsible for documenting functional and non-functional requirements for multiple systems and operational areas that would impact the migration.• Work closely with business process owners to design, build and document detailed operational processes and procedures that would impact the business both pre and post migration ensuring the transactional service agreements were met.• Owner of key data mapping requirements document and schedule of events.• Data analysis to help make key project decision throughout the migration.• Supporting operational areas post migrationThe Project was a success with Avantcard successfully migrating 24,000 in October 2018. Show less

• Aug 2017 - Jan 2018

Working as a contracted Business Analyst onsite with client Avantcard, Carrick on Shannon on a Operational efficiency Project. The main goals of the projects were • Responsible for documenting functional and non-functional requirements of the project• Work closely with business process owners to design, build and document detailed operational processes and procedures• Data analysis to help make key project decision throughout the project life cycle• Conducting System Integration Testing & User Acceptance Testing• Managing defect logged on Jira• Setting up ket entities in back-end CRM Dynamics in UAT and production for key 'Go Live' dates• CRM SME for post 'Go Live' support Show less

Wayleave Intern - Asset Programmes

• Mar 2015 - Sep 2015

As a wayleaves intern I was responsible for: - Maintaining and updating wayleave database. - Creating reports and completing tasks given to me on a daily basis - Oracle R12 migration project - UAT(User Acceptance Testing) Testing - Process information requests and payments made by Solicitors, Valuers, Agronomists etc. - General administration work - Attending meetings and liaising with mulitple departments As a wayleaves intern I was responsible for: - Maintaining and updating wayleave database. - Creating reports and completing tasks given to me on a daily basis - Oracle R12 migration project - UAT(User Acceptance Testing) Testing - Process information requests and payments made by Solicitors, Valuers, Agronomists etc. - General administration work - Attending meetings and liaising with mulitple departments

Bar Staff

• Mar 2013 - Jan 2015

• Working efficiently in a fast pace in one of the busiest nightclubs in Cork city. • Bar Trained • To successfully make sure that our customers have a good night and without any accidents occurring, for example clean up spillages and broken glass. • To stock the bars correctly and face them off to give a professional look to all of our 5 bars. • Responsible and to maintain that the stock rooms are kept clean and stock rotation is completed. • Working efficiently in a fast pace in one of the busiest nightclubs in Cork city. • Bar Trained • To successfully make sure that our customers have a good night and without any accidents occurring, for example clean up spillages and broken glass. • To stock the bars correctly and face them off to give a professional look to all of our 5 bars. • Responsible and to maintain that the stock rooms are kept clean and stock rotation is completed.

Volunteer

• Nov 2014 - Nov 2014

I volunteered at the Web Summit 2014, was a fantastic honour to volunteer at such a prestigious event my duties included: - Liaising between volunteer management and the volunteers. - Communicating with attendees and answer any questions they had. - Listen to team members' feedback and help one another with on going tasks - Manage the flow of day-to-day operations I volunteered at the Web Summit 2014, was a fantastic honour to volunteer at such a prestigious event my duties included: - Liaising between volunteer management and the volunteers. - Communicating with attendees and answer any questions they had. - Listen to team members' feedback and help one another with on going tasks - Manage the flow of day-to-day operations

Sales Assistant

• Oct 2012 - Dec 2012

This was a temporary Christmas contract, during which time I worked on the floor with the following duties: • Displaying stock on the shop floor • Constant rotation of stock • Liaising with customers • Lifting heavy crates • Using my teamwork skills with other co - workers to ensure that delivered stock made it out to the shop floor as efficiently as possible. This was a temporary Christmas contract, during which time I worked on the floor with the following duties: • Displaying stock on the shop floor • Constant rotation of stock • Liaising with customers • Lifting heavy crates • Using my teamwork skills with other co - workers to ensure that delivered stock made it out to the shop floor as efficiently as possible.