Experience

Lotte Duty Free Oceania

• Australia
• Retail
• 1 - 100 Employee

• Assistant Retail Manager

  • Dec 2016 - Aug 2020

  Supporting the Retail Manager with the successful daily operations of the Duty Free business and holding overall responsibility for the international Arrivals Department.Key Responsibilities:Weekly sales reporting and analysis, sales coaching team members.Maintain the Arrivals roster to ensure adequate staff coverage, to maximise salesProduce the weekly commission report for payroll, adjusting to include additional hours worked as required.Address HR issues including assisting the Retail Manager with the disciplinary process, in particular documenting meetings for the HR department.Ensuring accurate custom compliance, stock management and security in line with Customs NZ and Lotte Duty Free procedures.Key AchievementLeadership/HR Management - I recognised increasing tension between two store managers, After a period of observation, I escalated the issue to HR as it was having a significant impact on team culture. Following a full investigation, I was assigned to mentor one of the managers. By role modelling vulnerability and productive leadership and supporting her to communicate more effectively with her team, the department achieved Passenger Spend Rate consistently for the first time in two years and no further complaints were received against the manager.

• Ex Retail sales Manger

  • Dec 2016 - Aug 2020



GWAS Accountancy Ltd

• VAT Administrative Coordinator

  • Sep 2015 - Jun 2016

  Responsible for managing the monthly VAT returns for our clients, on average processing on average 150 returns per month working to a tight deadline to avoid penalties. Key Responsibilities Produce the monthly VAT list from the client database File the clients information on the database for VAT productions and company accounts Produce clients VAT liabilities and send for approval Prioritise urgent VAT returns and liaise with clients regarding necessary information Submit VAT liabilities to HMRC website before deadline Reconcile clients company cashbooks in preparation for year-end accounts Preparing personal tax returns for the end of the financial year. Key Achievements Recognised as a strong relationship manager, I was offered the opportunity to begin completing bookkeeping duties for our clients. Unfortunately, I was not able to pursue this as we relocated back to Wellington. Key Responsibilities included: • Produce the monthly VAT list from client database • File client’s information on database for VAT productions and company accounts • Produce clients VAT liabilities and send for approval • Prioritise urgent returns • Submit VAT to HMRC website before deadline • Client queries with VAT issues • Reconciling clients company cashbooks in preparation for yearend accounts Other duties included producing client’s personal individual tax returns to submit to HMRC by yearend deadline



JR/Duty Free - New Zealand

• New Zealand
• Retail
• 1 - 100 Employee

• Office Manager

  • Dec 2012 - Feb 2015

  Office Manager A key member of the Compliance Team, I was for ensuing the team complied with NZ Customs Regulations and passed regular customs inspections. This was a dynamic role within a fast paced and customer facing environment, so required exceptional prioritisation and multi-tasking skills. Key Responsibilities Cash Management including stores banking and monies balanced Work closely with store management and the HR team to assist in the successful daily running of the stores as part of the operational management team Investigating financial anomalies, including end to end fraud investigation and reporting, viewing security footage and accounts liaison Third party supplier management and invoicing Staff pay, rosters and leave management as well as training on common compliance/process breaches Customs and compliance issue resolution including customer liaison processing customs authorisations for replacements and refunds Customer service and external account management to facilitate relationships Procurement of office consumables Key Achievements Created and implemented an improved monitoring system for store confiscations, including staff training, which resulted in reduced losses to the business and, thereby, delivering financial outcomes Streamlined to the process for ordering office consumables, limiting purchase authority to the office manager only, reducing duplication and unnecessary waste/cost to the business Set up a number of new supplier accounts, improving delivery and reducing the costs to the business



WMF United Kingdom Ltd - Retail

• Area manager - Concessions

  • Jan 2001 - Jun 2012

  UK Area Manager – Concessions Commenced at Harrods sales agent then progressed to Trainer merchandiser and finishing my career with WMF as the UK Area Manager for Concessions. My main client was the highly reputable House of Fraser. Key responsibilities Set up new concession stores and operational management of concessions Build strong working relationships with Store managers and teams Team management including staff recruitment, performance, training and exit Deliver against quarterly and annual sales targets Optimisation of stock to ensure efficient and economical stock management Close concessions as and when required within the WMF UK retail market including end to end project management Product trainer and store merchandiser Executive team liaison and reporting Achievements An integral part of the team tasked with the growth of the UK concession business within the House of Fraser department store chain, achieving sales of up to £2.1 million. Managed the exit strategy of concessions, including the full business restructure/ redundancy process over nine months across 32 locations. This included managing the change process with 25 staff, and ensuring the most efficient redistribution of stock to other stores and out to independent retailers



Harrods

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Consultant

  • Sep 1996 - Jan 2001

  Sales consultant Small Electricals Working in such a prestigious brand required excellent communication, interpersonal and customer service skills. Key responsibilities Achieve targets and drive sales through demonstrations Stock management and ordering Liaison with buying office Customer orders, queries and complaints resolution Maintain displays Train new staff Stock room management. Achievements Whilst in this position I was awarded sales person if the month for outstanding customer service. I also consistently achieved sales targets set by the department management.



Safeway United Kingdom

• Cashier

  • Oct 1991 - Sep 1996

  Cashier, progressed to Cash office Key responsibilities Cash office management – banking and wages Customer service Check-out operation and cash management Achievements Whilst in this role I was awarded the courtesy club award for outstanding customer service, time keeping and willingness to take on extra duties. Cashier, progressed to Cash office Key responsibilities Cash office management – banking and wages Customer service Check-out operation and cash management Achievements Whilst in this role I was awarded the courtesy club award for outstanding customer service, time keeping and willingness to take on extra duties.