Office Support Systems Administrator

• Apr 2022 - Present

Technical Support Specialist

• Sep 2021 - Apr 2022

• Providing 1:1 technical help over Meet.• Linux, MacOS and Windows support. • Corporate device access assistance.• Preparing and presenting a technical introduction to groups of Nooglers.• Secure Shell (SSH) and Chrome Remote Desktop support.• Consulting on a wide array of technology offered and the optimum application of said technology.• Creating, updating, and closing out tickets with appropriate work history, tagging for valuable metrics and data for case history.• Training new employees on Google Workspace and other commonly used Google software stack.

Information Technology Help Desk Technician

• Mar 2021 - Oct 2021

My role in IT Flight: • Providing excellent end user IT support to members of the Air Corps on the Defence Forces network. • Support also includes the provision of computer hardware, software and printers.• Providing client access to the CISN and the Air Corps Navixa and Hyperion systems.• Administration of Active Directory for approximately 1000 users in the Air Corps – Login names and access control permissions.

Information Technology Help Desk Technician

• Apr 2014 - Oct 2021

UNIFIL-47th INF GP overseas (6 Months)• Served with UNIFIL-47th INF GP overseas in Lebanon as a Tech2 Communications Operator.IT Helpdesk Technician• Manning and operating all VHF and HF radio equipment within the communications centre. • First line maintenance/fault finding, Network cabling (multi core & Fibre) and installation

Lighting Technician

• Oct 2018 - Apr 2020

Eric Clapton tour 04/9/19 - 22/9/19 - FollowMe technician• Troubleshoot, diagnose, and fix lighting systems, in a fast paced enviroment.• Load lighting rigs in and out of venues in a timely manner.• Lead 10+ stage hands (local help)WWE LiveTV Tour 22/9/19 - 11/3/20• Worked collaboratively in team environment• Direct crews for onsite setup, operation, and dismantling of shows.• Troubleshoot, diagnose, and fix lighting systems Eric Clapton tour 04/9/19 - 22/9/19 - FollowMe technician• Troubleshoot, diagnose, and fix lighting systems, in a fast paced enviroment.• Load lighting rigs in and out of venues in a timely manner.• Lead 10+ stage hands (local help)WWE LiveTV Tour 22/9/19 - 11/3/20• Worked collaboratively in team environment• Direct crews for onsite setup, operation, and dismantling of shows.• Troubleshoot, diagnose, and fix lighting systems