Experience

Harts Services

• United States
• Facilities Services
• 1 - 100 Employee

• Service Manager

  • May 2021 - Present



Tracker Marine Group

• Retail
• 200 - 300 Employee

• Lead sales consultant

  • Jul 2020 - Sep 2022

  Supports GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.Provide daily direction to the associates within the department.Prepare to-do / Task lists.Execute all merchandising directives….i.e. “Top 25 list”, “Extreme Savings” items, etc. & maintain all plan-o-grams as set by the Corporate Office.Insure a pleasant and productive shopping experience for all customers.Assist the GSM / DM and Human Resources Manager to staff the department with “service” oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.Resolves customer and associate opportunities with GSM / DM and HR Manager.Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).Remains Product “expert” through ongoing product knowledge training; conducts product demos to entire staff.Assists the GSM / DM with: coordination of all “Special Events”; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associatesProvide a legendary experience for every customer, every time by assisting customers in making buying decisions by:identifying and evaluating customers' needsmaking product recommendations based off of this analysis Show less

• Business Assistant

  • Jul 2020 - Sep 2022

  Assist the Business/Sales Manager or (in the absence thereof) the Boat Manager in selling finance and insurance programs to increase dealer revenues.Conduct or assist in customer closings and funding activities.Coordinate all paperwork involved in the sale process, i.e., create and finalize quotes in IDS, print all closing documents, enter customer deposits in IDS and maintain Sales, Finance and/or Commission logs.Account for all monies received in the department and ensure the safekeeping of those funds.Perform closing activities at the end of the day, i.e., till reconciliation procedures, batch detail report, Daily Cash Report, bank deposit slip preparation, etc.Complete data entry into IDS of all activities associated with the sale. Accurately post all deals within 24 hours of delivery.Organize / process MSO's by entering their receipt into IDS, safeguarding these documents, maintaining an appropriate filing system for easy retrieval when unit sells, and completing appropriate affidavits for requesting duplicate MSO's as needed.Answer multi-line phones in a timely, professional and courteous manner. Direct all inbound calls to the appropriate associate or department and take complete and accurate messages if requested associate is unavailable.Keep boat dealership stocked with all necessary office supplies, including state / local title and registration paperwork; maintain an adequate inventory of supplies and order supplies on a timely basis.Complete and file all required title work and associated documentation. Prepare check requests as needed.Maintain all documentation from the various manufacturers and warranty register all products sold within manufacturer’s specified timeframe requirements.Perform other clerical tasks as required including, sending faxes, file preparation and maintenance of customer files. Show less



Lids

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Apr 2006 - May 2019

  Generate SalesProduce sales gains, by providing customer service.Meet or Exceed Company Objectives in all measurable areas of the business.Provide consistent assessment of each associate’s sales performance and work within the store to give feedback on areas of strength and opportunity while keeping in line with Company objectives.Adhere to current visual guidelines including proper merchandising, signage and store cleanliness.Maintain strong product knowledge for use in selling, merchandising, and giving feedback as requested.Ensure that all associates maintain a professional appearance consistent with company dress code policy.Control ExpensesProtect Company assets within guidelines of LIDS Retail policies.Prepare store schedules and provide for proper store coverage at all times, within the guidelines for wage control set by the company.Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts.Perform proper documentation and record keeping per LIDS Retail policies, complying with all state and federal laws.Open and close the store as required following the procedures per the Operations P&P Manual.Supervise AssociatesManage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up.Recruit, develop, and train store personnel to achieve Operations Objectives as well as adhere to Operational policies and guidelines.Administer the progressive steps of discipline to include verbal and written warnings. In addition, the Store Manager carries out employment terminations following approval from the District Sales Manager and Human Resources.Encourage direct compliance of all store associates established company policies, procedures and guidelines including, but not limited to, safekeeping of company inventory, funds and property. Show less

• Corporate Embroidery Trainer

  • Jan 2012 - Jul 2013

  Completed repairs and maintenance on over 55 embroidery machines across Southern California and Hawaii. Training and developing over 250 employees, in 52 stores. Adhering to company policies for traveling, expenses, and reports. Maintaining vocal and written communication with the corporate office as well as the employees of the retail stores. Embroidery Hot-line Help Desk support on a rotating schedule with other trainers. Hosted monthly conference calls for training with each of the 5 districts in my region. Show less



The Mobile Solution

• Wireless Services
• 1 - 100 Employee

• Store Manager

  • Oct 2002 - Apr 2006

  Achieved advancement from Sales Associate to Store Manager in 7 months. Trained phone sales and service to a staff of 5-7 employees. Addressed customer inquiries and resolved complaints. Completed weekly schedules according to payroll policies. Addressed and corrected sales staff communication issues in a tactful and effective manner. Achieved advancement from Sales Associate to Store Manager in 7 months. Trained phone sales and service to a staff of 5-7 employees. Addressed customer inquiries and resolved complaints. Completed weekly schedules according to payroll policies. Addressed and corrected sales staff communication issues in a tactful and effective manner.