Experience

Discount Power Inc.

• United States
• Utilities
• 1 - 100 Employee

• Operations Manager

  • Nov 2022 - Present

• Sr. Operations Analyst

  • Sep 2021 - Nov 2022



ECPG

• United States
• Oil and Gas
• 1 - 100 Employee

• Operations Analyst

  • Jul 2018 - Sep 2020

  • Responsible for Creating & Managing the Sales Threshold report to identify potential loss of profit due to incorrect sales rates or missing pass throughs. • Bringing up to date all reporting processes. I.E. creating new master lists or reports that generated a better day to day flow of information. Researched, compiled & updated information in various systems I.E. • Generate Daily report to Sales/Trading team & Management with accounts that have prematurely ended with potential to impact profit. • Preparation and payout of the Commission report for all brokers & employees, responsible for over $500k on a monthly avg. • Produced summaries for the CFO ensuring that all commission payout/ Fees fell within the allocated budget & limit. • Creation of the LDC Sync process, identifying troubled accounts that were returning a false status within the system to better distribute resources. • Ensuring that problematic inbound transactions were correctly allocated to the corresponding accounts with no delay to the billing process, while preventing outside bill windows. • Manage termination Fee’s while holding weekly engagements with the CEO to plan processes to ensure recovery of monies owed to the company. Show less



Just Energy

• United States
• Oil and Gas
• 400 - 500 Employee

• Operations Specialist

  • Jun 2016 - Apr 2018

  · Critically evaluate information, reports, errors and exceptions to identify and resolve account issues. · Perform root cause analysis to pro-actively communicate and collaborate with key business partners to drive operational excellence · Research, compiles and updates information in various systems, including CSIS, GBASS, ECPOWER, spreadsheet and word processing programs. · Manage relationship with various departments, CS, IT and vendors to help resolve any issue at hand · Manages request received via issue trackers to meet all targets as detailed in performance expectations. · Researches and resolves critical issues, escalated customer questions, concerns, difficulties, inquiries and/or problems. Set appropriate expectations; provide follow through with timely and accurate responses. · Prepare and responds to data requests, ad-hoc reports, compliance requirements, and other business needs Show less



Crius Energy, LLC

• United States
• Oil and Gas
• 1 - 100 Employee

• Billing Analyst

  • Oct 2014 - Jun 2016

  Monitor exceptions such as unposted invoices ,unbilled meter readings , missing invoices and error conditions for all brands , transmit invoices (810's) to the utilities within the bill window. Also monitor possible rate / billing issues and investigate possible refunds for net metered accounts. Monitor exceptions such as unposted invoices ,unbilled meter readings , missing invoices and error conditions for all brands , transmit invoices (810's) to the utilities within the bill window. Also monitor possible rate / billing issues and investigate possible refunds for net metered accounts.



HOP Energy LLC

• United States
• Oil and Gas
• 100 - 200 Employee

• Account Specialist

  • Sep 2013 - Oct 2014

  • Analyzed accounts to ensure accuracy of contracts to secure maximum profit margins. • Processed all incoming and outgoing sales, responsible for handling all Spanish speaking customers. • Worked closely with the Collections Dept. • To make sure all outstanding debt was collected in a timely manner. • Corrected incoming rejections to ensure that new or existing customer were enrolled/renewed in an unwavering manner to minimize loss of profits. • Key member in the establishment of the Bilingual Call Center, including translation of TPV, Sales, Welcome, Drop letters to Spanish & Assisted the department Director in the payout of commissions on a monthly basis Show less



Statoil

• Norway
• Oil and Gas
• 700 & Above Employee

• Coordinator

  • Aug 2012 - Sep 2013



Jurome Tile

• Stamford

• Front Office Manager

  • Jun 2010 - Aug 2012



Lornamead

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Sales & Retention Specialist of Major Accounts

  • Mar 2007 - Feb 2010