Experience

Vanguard Europe

• Italy
• Printing Services
• 1 - 100 Employee

• Proposition Specialist

  • Nov 2020 - Present

  Supporting Vanguard’s UK and European Personal Investor propositions across direct retail and advised business channels. Working across multiple Agile teams, providing SME input and analysis. Leading and delivering propositional and regulatory change including: Successful launch and evolution of SIPP product Digital advice service Stronger nudge for pensions guidance Consumer duty Providing technical and regulatory expertise to the wider business. Devising and maintaining product governance structures, documentation and KPI’S. Representing Vanguard on industry working groups. Collaborating with external suppliers to improve client platform.



Vanguard

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• UK Personal Investor Lead Proposition Specialist

  • Jan 2020 - Nov 2020

  Supporting the growth of the UK Personal Investor proposition through development of SIPP, ISA, JISA and GA products and structure, delivered digitally across direct retail and advised business channels. Work-stream lead on innovative advice programme, ensuring good communication and planning, delivering better client outcomes, good compliance and improving business efficiency. Supporting the growth of the UK Personal Investor proposition through development of SIPP, ISA, JISA and GA products and structure, delivered digitally across direct retail and advised business channels. Work-stream lead on innovative advice programme, ensuring good communication and planning, delivering better client outcomes, good compliance and improving business efficiency.



Mattioli Woods plc

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Client Operations Director

  • Nov 2017 - Jun 2019

  Reporting directly to the CEO, attending senior operational boards, invited representative to PLC Board.Responsible for Wealth Management client operations, product and support functions. Leading a team of over 200, with 17 direct reports, operating from seven locations administering in excess of 11,000 schemes with assets under administration in excess of £7.7bn.Input to and influencing group strategy, presenting and communicating this to the wider group.Collaborating with colleagues across all business units to ensure teams understand and contribute to achieving the groups goals, providing an excellent client experience, supporting long term client relationships. Identified and delivered structural and operational change to reduce complexity, improve client service and increase efficiency.Member of the Executive Risk and Compliance committee identifying and mitigating risk across the group. Created consistent multi location career development and salary structure for administrative staff.Company Director for Private Investor Club investment vehicles, acquired businesses, property holding and trustee companies.

• Head of Wealth Management Operations

  • 2014 - Nov 2017

  Responsible for Wealth Management administration, products and support functions at multiple locations.

• Section Manager

  • 2009 - 2014

  Led a section of over 40 people, administering over a third of the group client portfolio with a focus on the delivery of excellent and timely client service, recruitment and staff development. The agreement, communication and implementation of group strategy. Resolving client problems and complaints. Management of several of the groups administration products and processes including SIPP scheme banking and property transactions. Management of the group SIPP product, ensuring that scheme documentation remained up to date.

• SIPP & Special Projects Manager

  • 2000 - 2009

  Managing a portfolio of schemes, responsible for the groups SIPP products including liaison with regulatory bodies and scheme providers, legal and client documentation, systems and processes.Creation and maintenance of operational and reporting structures around the group’s SIPP operations.Responsible for the monthly contribution and annual scheme reporting to HMRC for the group. Led project to replace SIPP scheme providers following change in regulations. Operational development of the property syndicate proposition.

• SIPP Administrator

  • 1997 - 2000

  Responsible for all aspects of a portfolio of schemes meeting and exceeding client needs. Specialist in property transactions and management, banking relationships and relief at source for pension contributions.



MW Trustees Ltd & others

• Pension Trustee

  • May 2000 - Jun 2019

  Professional Pension Trustee for multiple pension trustee companies. Review and authorisation of transactions, devising and implementing solutions to time sensitive or complex transactions, Mediating in conflict resolution, identifying and reporting issues internally or to regulatory bodies when required. Professional Pension Trustee for multiple pension trustee companies. Review and authorisation of transactions, devising and implementing solutions to time sensitive or complex transactions, Mediating in conflict resolution, identifying and reporting issues internally or to regulatory bodies when required.


Pointon York
• United Kingdom
• Financial Services
• 1 - 100 Employee
• SIPP Administrator

  • 1994 - 1997