Performance Manager

• Feb 2023 - Present

•Develop and implement performance metrics for student and employee services •Monitor and evaluate the performance of staff members who provide these services •Identify areas for improvement and develop action plans to address them •Collaborate with other departments to ensure that services are integrated and aligned with overall college goals •Maintain up-to-date knowledge of best practices in student and employee services •Conduct regular training and professional development opportunities for staff members •Communicate effectively with college leadership, faculty, and staff to ensure that services meet the needs of students and employees •Create and maintain reports on the performance of student and employee services

Administrative and Accounting assistant

• Sep 2022 - Feb 2023

• Developed administrative processes to achieve organizational objectives and improve office efficiency. • Conducts routine data entry management for accounting records including billing, accounts payable, and accounts receivable (Quickbooks) • Managed all payments processing, invoicing and collections tasks. • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk • Respond to customer inquiries, concerns and/or complaints via phone, fax, mail, or e-mail in a timely manner resulting in effective business correspondence • Perform customer service and other administrative functions as assigned.

Lecturer

• Aug 2019 - Aug 2022

Professor

• Jun 2017 - Aug 2022

Lecturer

• Aug 2018 - May 2019

FILINGS SUMMARY SENIOR DATA ANALYST

• Feb 2012 - Aug 2018

• Read and analyzed bond official statements; captured information on disclosure covenants and identified who is obligated to file said disclosures • Verified information captured by other data groups and ensure their content are accurate • Other operating data management assignments as required (e.g. Quality Assurance) • Coordinated with companies and government entities to identify what kind, regulations and terms of new securities being given and make offering prospectuses when necessary • Analyzed and determined entities coined as obligors as the key data and extracting/coding other pertinent data using proprietary software • Conducted timely organizing and cataloging municipal regulatory documents • Provided innovative insights/reports for continuous improvement, and handling other operating data management assignments as required