Experience

Segment

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Software Engineer Libraries and SDKs

  • Apr 2021 - Present

• Customer Success Engineer

  • May 2019 - Apr 2021

  Title: Product Support EngineerLocation: Denver, CO• Helping customers utilize Segment's API across many platforms (web, mobile, server);• Comprehensive knowledge of the Segment infrastructure while specialising in client-side libraries (Javascript, Android, iOS & React Native);• Assistance with implementation of those APIs across different downstream destinations including Salesforce, Google Analytics, Firebase, Slack, Amplitude, Mixpanel, and dozens of others. • Working closely with the Success, Product and Engineering teamsAdditional ProjectsAPAC Support: Duration: July 1, 2019- June 15, 2020• Provided in-region support across Segment's entire product offering to APAC clients• On-boarded and led weekly internal trainings for Sydney-based CSM's, AE's, and SA's React Native Test App • Worked closely with the Mobile engineering team to develop a React Native test app to be used across teams and to be included in Segment's React Native repository so it is available for customers Other Internal Tools/Processes: • Helped to create new Zendesk apps to make Support Engineering more efficient • Maintained and updated React Native documentation, both internally and externally• Created and led Office Hours for other teams in the Sydney and Denver offices' to help facilitate learning and expedite troubleshooting Show less



Hat Factory Design

• United States
• Design Services

• App Developer

  • Sep 2018 - Jan 2019



Turing School of Software & Design

• United States
• Software Development
• 200 - 300 Employee

• Student

  • Nov 2017 - Aug 2018



DailyMynd

• United States
• Technology, Information and Internet

• OOC

  • Jul 2016 - Jul 2017

  DailyMynd is a content mining news aggregator and meme generator. DailyMynd aggregates over 150,000 articles daily from thousands of reputable publishers to provide people with comprehensive stories and related data insights. It also gives people the ability to create and share memes with stories they’re passionate about. Stay up to date on things you like, love, or need to know more about. Go Deep. Be meme-ingful! So what do I do? A little bit of everything. I assist whenever and wherever needed including design, strategy, and positioning. My unique combination of youthful optimism and unrelenting cynicism has led the other members of our team to refer to me as DailyMynd's "Resident Millennial". The title has given me some authority over customer facing content, and sometimes I even offer unqualified and unsolicited advice about other things. I am fascinated by and committed to the art of storytelling and the process of innovation. Other skills include but are not limited to poorly timed jokes, obscure references, and an innate ability to ride on the coattails of others much more talented than myself. Show less



Apollobit

• Denver

• Executive Coordinator

  • Apr 2016 - Jul 2017

  Apollobit is a fast growing startup that helps the business world deal with the ever-growing amount of data. Our platform, Apollobit Data Enlightenment Platform (ADEP) limits the need for skilled data professionals. ADEP easily integrates data from all corners of your organization. You can uncover data connections, segmentation and actionable business insights that are measured, reported, and delivered to your key stakeholders through data automation without much work from your technologists. Big data just got easy. I'm the executive coordinator to the CEO of Apollobit in Denver Colorado. Running a startup is incredibly hectic, so keeping things organized and running smoothly is key. I do a little bit of everything, from maintaining schedules, to organizing meetings and travel, as well as help keep the team engaged and happy. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Sales Associate

  • Nov 2015 - May 2016

  During my time at Apple I provided a number of services to customers. Upon greeting them I would ascertain their needs or wants as well as professional and lifestyle choices. I would use this information to provide a custom solution. Throughout the conversation I would accurately describe products' features and benefits with up-to-date information. I was also apart of the visuals team. This team was responsible for maintaining visual standards set by Apple as well as introducing new product lines to the sales floor. Show less



Save Our Youth Mentoring

• United States
• Individual and Family Services
• 1 - 100 Employee

• Summer Intern

  • May 2015 - Aug 2015

  Organized summer education, planned field trips, and provided emotional support for at risk youth. Organized summer education, planned field trips, and provided emotional support for at risk youth.