Experience

ADS Group Ltd

• United Kingdom
• Non-profit Organization Management
• 100 - 200 Employee

• Event Manager

  • Nov 2010 - Present

  As an Event Manager, I arrange UK defence, aerospace/space, and security business events and schedule international/national business visits and develop commercial contract opportunities. I represent UK companies at pavilions, seminars, conferences, and trade exhibitions, manage event budgets/costs and financial controls, and formulate key delivery procedures. I correspond operational plans with International Trade Government department (UK), global ministries/embassies, venue suppliers, contractors, and event planners. In addition, I design promotional material/resources, spearhead event publicity processes, and present innovative promotional and marketing strategies to UK companies at trade events. Furthermore, I implement travel and logistical support plans, update senior management on marketing and promotional objectives, and develop feedback surveys. Lastly, I lead and monitor staff and establish relationships with business professional, executives, and stakeholders. Show less



Farnborough International

• United Kingdom
• Events Services
• 1 - 100 Employee

• Operations Administrator

  • Feb 2010 - Nov 2010

  Within this role, I facilitated the Farnborough International Airshow project, provided administrative support to the Airshow Site Manager and Head of Operations. I organised and attended meetings/debriefs with external partner corporations, outlined minutes and areas of focus, and developed invoices and purchase orders/supplies for Airshow-related business processes. I strategically resolved conflicts, requests, and inquiries/irregularities from contractors, exhibitors, public, emergency services, and police department. Finally, I managed and updated databases and maintained financial and operational records. Show less



Majesticare Luxury Care Homes

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• House Manager

  • Mar 2009 - Feb 2010

  I was responsible for coordinating daily house management procedures and heading maintenance and catering departments, and welcoming guests and accompanying prospective residents throughout care home. In addition, I directed administrative processes and managed staff records/files and payroll for 40 staff members, provided weekly finance and residential reports for Head Office, and maintained contract certificates. Furthermore, I led staff and recognised training plans/opportunities and attended to complaints and requests from residents, families, funeral directors, national government departments, pharmacies, solicitors, local councils, doctors, and hospitals. Finally, I posted job positions/openings, interviewed and appointed ancillary staff, and ensured adherence to established policies. Show less



Lismoyne Hotel

• Fleet, England, United Kingdom

• Receptionist

  • Sep 2008 - Mar 2009

  Whilst at the hotel, I welcomed guests and clients, attended to calls and complaints/queries. I also maintained security and communication systems and hotel facilities, managed guest check-ins and outs, coordinated meetings, and organised catering and bookings. I provided administrative and clerical support, scheduled appointments, led housekeeping staff, and trained and mentored new receptionists. ensuring rooms were cleaned on time. Highlighted/promoted gym, internet, and dining services, and enhanced sales revenue. Received bedroom payments and finalised/reconciled relevant banking spreadsheets, complied with rules/regulations, and established relationships with guests, visitors, and hotel staff. Show less



Farnborough International

• United Kingdom
• Events Services
• 1 - 100 Employee

• Operations Administrator

  • May 2008 - Aug 2008

  Within this role, I facilitated the Farnborough International Airshow project, provided administrative support to the Airshow Site Manager and Head of Operations. I organised and attended meetings/debriefs with external partner corporations, outlined minutes and areas of focus, and developed invoices and purchase orders/supplies for Airshow-related business processes. I strategically resolved conflicts, requests, and inquiries/irregularities from contractors, exhibitors, public, emergency services, and police department. Finally, I managed and updated databases and maintained financial and operational records. Show less



Sanofi

• France
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Customer Contact Manager

  • Feb 2006 - Apr 2008

  Within this role, I led and supervised seven customer service team members, aligned personnel resources with business strategies, managed correspondence with clients, monitored operational and staff performance outcomes, and defined/implemented effective long-term goals. I diligently reviewed reports and monitored customer care strategies, created revenue generating procedures, and scheduled meetings with customers, ensuring satisfaction with services/products provided. I effectively resolved staff conflicts and complaints/concerns, advised customers on latest products, developed profitable strategies, and communicated daily targets to team members. Furthermore, I revised project processes and systems which impacted customer service operations, trained, sourced, and recruited promising staff. Lastly, I strengthened relationships with senior managers, customers, and staff. Show less



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Area Administrative Assistant; Customer Advisor; Personal Account Manager; Branch Manager

  • Jul 1985 - Dec 2005