Alan Benard

Desktop Support Technician at Service Global, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
San Francisco, California, United States, US
Languages
  • French -

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Aaron Gurgul

If there is anyone out there looking for a stellar employee and an all around great human being, look no further. Alan Benard is a highly skilled and talented individual. He would be a great asset to your team/teams. Alan, is well educated, very polite and empathetic, and a great team player. He isn't afraid to get his hands dirty if the job calls for it. Alan is a self driven individual as well, so you will never have to micro manage him, and he prefers that. If I had a spot for him currently I would hire him tomorrow!

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Credentials

  • CompTIA Network ce
    CompTIA
    Dec, 2011
    - Nov, 2024

Experience

  • Service Global, Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Desktop Support Technician
      • Mar 2023 - Present

  • Quantum World Technologies Inc.
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Deskside Support Technician
      • Nov 2022 - Feb 2023

      Desktop support technician contractor serving a global consumer products company. Desktop support technician contractor serving a global consumer products company.

  • Washtenaw Community College
    • United States
    • Higher Education
    • 700 & Above Employee
    • Instructor, Division of Business and Computer Technologies
      • Jan 2016 - May 2022

      Delivered lectures and assisted students with lab work in sections of Computer Technology I, Computer Technology II, Microsoft Command Line Interface, Introduction to Networking, and Introduction to C++. Delivered lectures and assisted students with lab work in sections of Computer Technology I, Computer Technology II, Microsoft Command Line Interface, Introduction to Networking, and Introduction to C++.

  • UTEC
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Desktop Engineer I
      • Jun 2021 - Aug 2021

      Help desk assistance, with remote PC and application troubleshooting, for a photocopier sales and service company. Help desk assistance, with remote PC and application troubleshooting, for a photocopier sales and service company.

  • BPI Information Systems
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Project Coordinator
      • Aug 2016 - Nov 2020

      Analyzed customer requirements to develop requests for proposal for contractors. Managed communication between project stakeholders, verified the quality of completed work, and documented project phases and tasks. Supervised imbedded technical teams. Administrator of the company's ConnectWise Managed CRM from mid-2015. Responsible for identity management, employee onboarding and offboarding, and maintaining cloud-based services.

    • Communications Coordinator
      • Jun 2015 - Aug 2016

      Prepared public-facing documents, including Web content, newsletters, proposals and reports. Managed internal technology and training projects. Maintained information flows between management, administrative and technical staff. Support to sales staff. Provided documentation and analysis to attain the CompTIA Security Trustmark.

    • Information Technology Field Engineer
      • Aug 2012 - Jun 2015

      Performed troubleshooting, repairs and imaging of personal computers to prepare them for deployment in a large university health system. Also provided service to small-to-medium knowledge-based companies, non-profit firms, university departments, and units of government.

  • John Erdevig, Attorney at Law
    • Ann Arbor, Michigan
    • Computer Technician and Office Assistant
      • Jan 2012 - Aug 2012

      Maintained the computer network and equipment for a law office. Maintained the computer network and equipment for a law office.

  • Washtenaw Community College
    • United States
    • Higher Education
    • 700 & Above Employee
    • Lab Aide
      • Jan 2012 - Apr 2012

      Assisted instructors in Computer Science and Computer Systems Technology courses. Assisted instructors in Computer Science and Computer Systems Technology courses.

  • Washtenaw Community College
    • United States
    • Higher Education
    • 700 & Above Employee
    • Network Technician
      • Aug 2011 - Nov 2011

      Performed troubleshooting, repairs, maintenance, and installation of telephone and computer network equipment. Assisted customers to determine the probable cause of trouble with network assets. Performed troubleshooting, repairs, maintenance, and installation of telephone and computer network equipment. Assisted customers to determine the probable cause of trouble with network assets.

  • Adult Internship Program / Michigan Works!
    • Washtnenaw Community College, Ann Arbor, Mich.
    • Adult Internship Program Participant
      • May 2011 - Aug 2011

      Trainee Network Technician in the Network Services area of Information Technology Services at Washtenaw Community College. Assisted with the installation, maintenance and repair of telephone and computer networks. Trainee Network Technician in the Network Services area of Information Technology Services at Washtenaw Community College. Assisted with the installation, maintenance and repair of telephone and computer networks.

  • PRIME Research
    • United States
    • Public Relations and Communications Services
    • 100 - 200 Employee
    • News Analyst
      • Oct 2009 - May 2011

      Searched online, print and broadcast media for mentions of products, companies and managers to track public relations reputation. Compiled daily newsletters for clients. Entered data into an online database mask. Searched online, print and broadcast media for mentions of products, companies and managers to track public relations reputation. Compiled daily newsletters for clients. Entered data into an online database mask.

  • PRIME Research
    • United States
    • Public Relations and Communications Services
    • 100 - 200 Employee
    • Lead Media Analyst
      • Oct 2008 - May 2009

      Worked on a project to adapt personal computer applications to convert document images into searchable Portable Document Format to facilitate keyword searching. Maintained computers on a 30+ node LAN, including software maintenance and troubleshooting. Managed India media research project.

    • Media Analyst
      • Jan 2007 - Oct 2008

      Analyzed articles in various media to track public relations reputation for automotive clients. Entered analysis into an online database.

Education

  • Eastern Michigan University
    BS, Technology Management
    2011 - 2013
  • Washtenaw Community College
    Associate of Arts and Sciences - AAS, Computer Systems Networking and Telecommunications
    2009 - 2011
  • Antioch College
    Bachelor of Arts - BA, Communication and Media Studies
    1989 - 1992
  • College of DuPage
    AA, English
    1985 - 1987
  • DuPage Community School
    High school diploma
    1981 - 1983

Community

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