Experience

Dancerace

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Senior Application Support Analyst

  • Nov 2022 - Present

• Information Technology Support Engineer

  • Nov 2019 - Dec 2022


Ascentric
• Business Consulting and Services
• Information Technology Support Analyst

  • Sep 2018 - Nov 2019


Parragon

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Second line IT support engineer

  • Feb 2018 - Nov 2019

  I am a member of a four person IT team currently supporting both Parragon and Wild and Wolf businesses. Roles and responsibilities include but not limited to:Installing and troubleshooting client and server operatingsystems - Windows 7, Windows 10, Mac OS’s to SierraServer OS - W2008 R2; W2012 R2Management and maintenance of the below: AD, DHCP, DNSExchange 2010, SQL Server admin.VMWare ESXi hosts and VM’sAWS, Azure cloud servicesOffice 365 administration, ADSync,Mimecast email boundary scanning serviceNetworking, VLAN WLAN LANBackups with Veeam backup softwareAdministering firewalls, Cisco ASA; FortigateLiaising with support consultants for IT hardware and servicesOffice moves and other IT associated duties as required

• Sales material mock up technician

  • Sep 2012 - Feb 2018

  Employed as part of a small 5-person team tasked with creating mock-up samples of books, boxsets, and gifting products by hand for the sales team to send potential customers as visual reference to finished products. Often working to tight deadlines to supply products for sales meetings, book fairs and new contract pitches I was also responsible for the dispatch and logistics to our international recipients as well as acting as caretaker of our reference library. During my time in sales material my team produced retail quality samples leading to contracts with big name clients like Disney, Marvel, Nickelodeon and Mattel