Computer Support Analyst

• Sep 2020 - Present

Infrastructure Engineer

• Jul 2018 - Jun 2020

IT Service Desk Analyst

• Apr 2018 - May 2018

Role included:• 1st line investigation and resolution• Working with 2nd/3rd Line Support Team to ensure resolutions are made• Mentoring staff members• Training staff members• Desktop SupportSkills used in this role:• Knowledge of Windows 7/10 administration• AD Account Administration• PC/Laptop Investigation/Solutions• Printing Resolutions• Service Now Incident Management• Problem Management Role included:• 1st line investigation and resolution• Working with 2nd/3rd Line Support Team to ensure resolutions are made• Mentoring staff members• Training staff members• Desktop SupportSkills used in this role:• Knowledge of Windows 7/10 administration• AD Account Administration• PC/Laptop Investigation/Solutions• Printing Resolutions• Service Now Incident Management• Problem Management

IT Service Desk Analyst

• Nov 2017 - Apr 2018

Role included:• Face to Face and Telephone customer interactions• 1st line investigation and resolution• Working with 2nd/3rd Line Support Team to ensure resolutions are made• Mentoring staff members• Training staff members• Desktop SupportSkills used in this role:• Knowledge of Moodle for assisting staff and students with Course/Module queries• AD Account Administration• PC/Laptop Investigation/Solutions• Printing Resolutions using Followme• SCSM Incident Management• Problem Management

IT Technical Operations Specialist

• Oct 2013 - Jul 2017

Qualifications from within this role: Veeam Certified Engineer (VMCE v9)BMC Control-M Version 9 AdministratorBMC Control-M Version 9 SchedulerDell NetVault Backup Administrator v11 with SmartDiskSupervisory Role in looking after 6 operators. Assisting with:• Training/Improvement of Staff. Mentoring staff in the use of the new applications.• One to One and End of year reviews• Identifying areas for review/improvement within the department, ie processes, procedures, applications.Maintaining batch scheduling environments, and other duties within the following systems• BMC Control-M Administration and Scheduling of batch processing, with building of multiple test environments.• AIX and LINUX operating systems• Oracle Scheduling • UNIX scripting to ensure improved processes within Operations Areas, with scheduling within Crontab• Production Database housekeeping and maintenance • Responsible for scheduling and maintaining infrastructure backups and replications.• The creation and implementation of Microsoft Powershell batch scripts, for a number of different batch uses.Operational responsibilities• Introducing procedure template for standardising work instructions, and ensuring operator involvement in implementing rewritten procedures• Review of Backup Strategy, and implementation of improvement to backup processes within the company and department.• Assisting in migration of clients from legacy SFTP server to new platform. With involvement in modification to transmission UNIX scripts with Crontab scheduling. • Involvement in Change Control Management process, with regard to operational sign off.• Involved in the project planning and implementation of the administration for the new BMC Control-M tool.• Creating business cases for different project, and presenting them to stakeholder and management for approval. • Representing Operations Team Leader in his absence where required

OCC Operational Analyst

• May 2007 - Sep 2013

Monitoring and maintaining batch scheduling environments within the following systems• IBM OPC on an IBM mainframe• UC4 handling all RWE Npower systems• BMC Performance Manager, Big Brother and Trend monitoring servers country wideOperational responsibilities • Daily schedules, project work, integrating procedures, issuing work instructions, combining work from different operational sites • TSM backup securing company infrastructure • Incident / problem management, service desk duties, housekeeping / administrative duties• I am also a company First AiderIn service training and professional development• ITIL foundation certificate• BMC Control-M Scheduler course (setting up schedules and maintaining processes)• TSM Administrators Course Parts 1 & 2• Improve BMC Control-M environment BMC Enterprise Manager (BEM), Impact Explorer • UC4, Cosbatch (UNIX OS) & OPC (IBM Mainframe) Scheduling applications.• I am experienced with UNIX (SCO, AIX, LINUX, SOLARIS), Windows (9x, 2000, XP, 7 & 8) based OS and Office products. AS400 training. I have also used an IBM Mainframe for a number of years.• Maintaining and improvement of Working Procedures

Senior Computer Operator

• Jan 1998 - Apr 2007

• Team leader on rotational shift supporting day to day processes for Retail EPOS customers • Managing daily schedules project work, improving working environment • Monitoring products including BMC Control-M, BMC Performance Manager (directly Impact Explorer)• Project leader to enabling my department become a Networks Operations Centre (NOC), by centralising the key monitoring software and IP cameras that require 24/7 surveillance. • Maintaining and improvement of working procedures