Alan Dixon

Senior IT Consultant at Glanbia
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Contact Information
us****@****om
(386) 825-5501
Location
Dublin, County Dublin, Ireland, IE
Languages
  • English Native or bilingual proficiency
  • German Limited working proficiency
  • Irish Limited working proficiency
Skills

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Credentials

  • ITIL Service Management Foundation Certification
    APMG International
    Apr, 2012
    - Nov, 2024
  • Masters of Science in Mobile and Ubiquitous Computing
    Trinity College Dublin
    Jan, 2008
    - Nov, 2024
  • Bachelor of Science (Honours) in Computing
    Higher Education Authority
    Jan, 2006
    - Nov, 2024
  • Bachelor of Science in Computing
    Higher Education Authority
    Jan, 2005
    - Nov, 2024
  • National Certificate in Computing
    Higher Education Authority
    Jan, 2002
    - Nov, 2024

Experience

  • Glanbia
    • Ireland
    • Food and Beverage Services
    • 700 & Above Employee
    • Senior IT Consultant
      • 2010 - Present

      • Assigned to many projects as an IT consultant and project co-ordinator • Responsible for the management and co-ordinating of multiple staff and vendors depending on size and scope of project • Role heavily follows the ITIL framework to ensure proper structure and documentation requirements are applied to change and project management • Act as an escalation point for project deliverables • Scope Project timelines and deliverables to ensure proposed solution is aligned to business goals • Handover of new services to support team prior to release • Provide 3rd Line support for technical support team • Work with wider technical team on major incidents when required • Provide training / mentoring for team as required • Execute complex technical tasks when required Show less

  • DIXON IT SERVICES LIMITED
    • United Kingdom
    • IT Services and IT Consulting
    • Managing Director
      • Sep 2008 - Present

      • Established company to facilitate multiple vendors seeking IT services • Well-known companies Include: Glanbia PLC, Doran Estates Ltd, Heavey RF Ltd, Cara Cabling • Main IT support for multiple (20+) sole trading companies • Established company to facilitate multiple vendors seeking IT services • Well-known companies Include: Glanbia PLC, Doran Estates Ltd, Heavey RF Ltd, Cara Cabling • Main IT support for multiple (20+) sole trading companies

  • Glanbia
    • Ireland
    • Food and Beverage Services
    • 700 & Above Employee
    • Technical Support Analyst
      • 2003 - 2008

      Responsible for the support of various Glanbia systems and sites including:• 10 Sites in Ireland comprising of Production, Distribution and Head Office• 10 computer rooms with 50+ servers and multiple WAN links• Active Directory, DNS, DHCP, Exchange, switches, routers• 600 end users operating 420 PCs and 250 smartphone devices• 450 hand held terminals for POS / POD• 100 production printers for labels and dockets• PABX systems including Symposium Call Centre and voice recording• CCTV, ACT systems, temperature monitoring, air con systems, UPS systems, patch panels, server racks Show less

    • Project Coordinator
      • 2000 - 2003

      • Rollout of 100 + hand held terminals (HHT) and printers to milk agents• Build project plan for rollout of HHT units and obtain sign off by business• Engage with the agents to co-ordinate rollout based on a per truck basis• Carry out UAT testing for new HHT units and interaction with CFNS• Design SAGs and training manuals for end user training

Education

  • Trinity College Dublin
    Master of Science (MSc), Computer Science
    2007 - 2008
  • Institute of Technology, Tallaght
    Bachelor of Science (BSc), Computer Science
    2001 - 2006

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