Asst. Network Engineer

• Feb 2018 - Present

● Firewall (Fortigate, Paloalto) configuration with ACL rules according to organization requirement. ● Worked also on Application Based Firewall System (Pfsense). ● MikroTik router configuration with rules according to organization requirement. ● Configure manageable switches. ● Install, configure and share the NetApp storage. ● Active Directory Creation, User management, Rules implementation. ● Regular Monitoring of Servers, Firewall logs and Systems. ● Worked on Local network design according to organization requirement. ● Setup and installation of network monitoring tools: NagiOS, Cacti, Zabbix. ● Scan system network and servers and prepare reports bi-weekly. ● Inventory Management of all the IT equipment. ● Installing and configuring different kinds of devices and equipment. ● Troubleshooting system and network problems, diagnosing and solving hardware or software errors. ● Prepared IT Documentation and Policy for according to organization requirement. ● Worked with the Datacenter setup team. ● Providing support, including procedural documentation and relevant reports. ● Communication with outside vendors on Purchasing IT Items and dispatches IT Services staff and/or vendor representatives to resolve problems. Show less

Support Engineer

• May 2017 - Sep 2022

Jr. Executive

• Jun 2014 - Sep 2022

Software and run time troubleshooting to the client through IM, Email, Ticketing and phone. Training Customers about software products and services. Configure and maintenance Soft Switch and SBO (Synchronous Bandwidth Optimizer) and dialer service. Manage call routing for the Soft switch client. Configure Static, DHCP and WLAN in SBO on Linux (Cent-OS 5) Platform. System health check and providing support for SBO. Software and run time troubleshooting to the client through IM, Email, Ticketing and phone. Training Customers about software products and services. Configure and maintenance Soft Switch and SBO (Synchronous Bandwidth Optimizer) and dialer service. Manage call routing for the Soft switch client. Configure Static, DHCP and WLAN in SBO on Linux (Cent-OS 5) Platform. System health check and providing support for SBO.