Alamin Hossain

at Aamra Networks Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Dhaka, Dhaka, Bangladesh, BD

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Credentials

  • Learning ITIL®
    LinkedIn
    Jun, 2023
    - Nov, 2024
  • Microsoft Office 365: Administration (Office 365/Microsoft 365)
    LinkedIn
    May, 2023
    - Nov, 2024
  • Windows Server 2016: Configure Hyper-V
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Windows Server 2016: Storage Services
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Learning SSL/TLS
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • SQL for Non-Programmers
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Business Etiquette: Phone, Email, and Text
    LinkedIn
    May, 2022
    - Nov, 2024
  • Windows Server 2016: Installation and Configuration
    LinkedIn
    May, 2022
    - Nov, 2024
  • Azure Active Directory: Basics
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • CompTIA Network+ (N10-007) Cert Prep: 4 Making TCP/IP Work
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Introduction to IT Architecture
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Introduction to Network Routing
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Learning Azure Management Tools
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Learning Azure Network Security
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Learning Wireless Networking
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Networking Foundations: Network Media (LANs)
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Windows 10: Administration
    LinkedIn
    Aug, 2021
    - Nov, 2024

Experience

  • Aamra Networks Limited
    • Bangladesh
    • IT Services and IT Consulting
    • 1 - 100 Employee
      • Feb 2023 - Present

      • Mar 2021 - Feb 2023

  • Jti
    • Bangladesh
    • It support analyst
      • Mar 2021 - Present

      · Provide Incident, Request Management support for IT service requested by JTI IT Service Users via phone, remotely or through on site. · Incident Management support covers providing 1st level support for any IT related application troubleshooting Hardware Troubleshooting Support along with vendor co-ordination, Operating System, Antivirus Troubleshooting Support, Business Email related issues, LAN, WLAN, Internet Troubleshooting for End user devices · Request Management covers providing any Installation & Configuration of IT-Applications, Hardware, LAN, WLAN, Internet etc., configure & delivery of End user IT Assets (Laptop, Desktop, Accessories, Printer Cartridge etc.), Guide & aware Employees on IT Process & Policies, Tips & Tricks etc., Support for all IT related Queries · Ensure Physical verification of IT Asset on demand basis · Escalation & Co-ordination on Power, UPS, Network as well as IT Server room issues of Regional Offices & repetitive incidents · Provide support during mass deployment of IT service/application in client devices (end user facing devices) · Log and follow-up on end user calls/tickets/emails using company provided Trouble Ticketing software with vendors & cross functional teams along with tracking, routing & escalation of issues. · Achieve IT Support calls resolution throughout the year as per defined KPI · Stay updated with system/technical information · Resolve & co-ordinate to resolve all Actions Items of Site Visit Show less

Education

  • Bangladesh Institute of science & technology
    Computer science and engineering, Network and System Administration/Administrator
  • Residential laboratory collage
    HSC, Science

Community

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